TripAdvisor traveler ratingbased on 71 reviews
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Fee Inclusions:
• On-site entertainment, including nightly local music and sunrise chants
• Valet and self-parking
• Daily use of GoPro camera (based upon availability, memory card and accessories sold in the market)
• Daily use of bicycle (based upon availability)
• Two signature Mai Tai’s from Moamoa Hawaiian Fish House
• Daily use of beach chairs, umbrellas and coolers (based upon availability)
• Morning wellness beach yoga sessions
• Business services including Wi-Fi, computer access and printing
• Local/long distance phone calls (Up to $20 per stay)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating71 reviews
Terrible communication about everything being closed!
We were looking for a staycation here on Kaua'i for my daughter's 7th birthday this weekend. Booked the hotel on the hotel's website on 7/16. Other than a general warning about cancellation polices due to covid-19 there is nothing on the hotel's website regarding any amenities not offered or being closed at the moment. I had a question about the parking fee, but since the local phone number wasn't going through I had to call the 1-800 number. Spoke to a very friendly lady about the resort fee (parking), and she also didn't tell me about anything being closed during our scheduled stay. The confirmation email mentioned that some amenities might not be available during our stay, which for most hotels these days includes the gym and some other minor stuff. Then I get an email from an employee 2 DAYS before check-in, letting me know, "oh, by the way, the pool, bar and restaurant are still closed" and how they are looking forward to seeing us on Kaua'i! 2 days! We looked at other hotel options on the 16th, but decided to give this one a shot. Now there are no more affordable options around here! When I called to talk to someone they just said, "yep, everything is closed" and, "oh, I thought somewhere on the website it says to call in for any questions." Does that mean I have to make a list of anything I might expect at a hotel to be offered and go down that checklist? This is the pool we are talking about, literally the ONLY reason we were staying at a hotel for. Imagine the look on my daughter's face when I told her that we had to cancel the hotel for her birthday. Unbelievable! And not even a sorry from the contact person. They know they are deceiving people, otherwise they would lead with the pool closure on the main page. This is really bad business!
My wife and I needed a getaway after months of COVID lockdown, and while we have been able to get away to tend to business, this was purely relaxation, and very welcome. We had a certificate from when this had been a Courtyard - NIGHT AND DAY. The people on staff are friendly, the rooms are nice and clean and the grounds appealing. NOW ... amenities: none. Restaurants: none. Pool: closed. We knew that going in, and were perfectly okay with it; if you are going expecting a RESORT, you may want to wait for a while. It was apparent that occupancy was at a painful low. Other than a few guardsmen, we saw only two other guests. The same is true of almost every business in Kapa'a. From where we went to get our meals, to the supermarkets and shops (the few which were open). Ample free parking and a small, but pleasant beach right in front of the hotel. We look forward to returning when the island tourism stablizes a bit.
Best hotel option in the area!!! This resort has recently gone through a rebranding and a major renovation that looks spectacular. Location is important when traveling and our stay here was within walking distance to excellent restaurants in the area and steps away from the beach. Centrally located within driving distance to sunny south shore or to see majestic views on the north shore. We spent two nights in a newly remodeled upgraded ocean view room. Rooms were very clean and the beds were extremely comfortable. Service was excellent and the staff was very approachable, helpful, and friendly. We definitely plan on staying here again!
Fantastic service from management - Ali Lahip
While we have not had a chance to stay at the property yet, I feel compelled to write a review on the service I have received from Ali Lahip thus far. We’ve had to make changes to multiple rooms for our upcoming stay including changing dates due to the Covid pandemic. I called in to notify the hotel of my desire to potentially change dates on a points reservation, and the manager Ali took charge immediately. He indicated I could change the reservation to any available dates (even though often hotels tell you to reach out to customer service and pass the baton or add fees here and there) and shared his direct contact info to reach out to him as soon as I was ready as he wanted to be the one to accommodate. I called today, Ali communicated immediately, and took charge and made the changes within a matter of minutes. Now based on mixed reviews, I can tell this is a newly remodeled property with a name change. While there may be growing pains, service and follow through as such should elevate it to a very desirable level. We are excited to experience this property, and update the review after fully experiencing it.
Not the Best
Of the 3 hotes we stayed in Hawaii (Outriggr in Oahu, this one and Sheraton Maui), this was the least desirable. It was theonly one of the 3 that didn't upgrade or recognize any of our celebrations (my retirement and our 20th anniversary) and the room had the smallest "lanai" you could imagine. Barely fit 2 of us on chairs. Rooms were ok at best. The Crooked Surf Bar was the most enjoyable thing there. Then when i left some clothing behind (pair of pants/top), even though i spent a fortune to stay, nobody called me and i had to call 3 times before it was shipped - at my expense - :(