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Hotel overview
Location
Quintana Roo, MexicoProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Ratings & reviews
TripAdvisor traveler rating
11018 reviews
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May 18, 2025Beautiful place, thank you Elizabeth for fun time !
Beautiful place to try. Lots of games during the day. Fish at oceana will be something I’ll miss!! The beach was always clean and staff kept in touch with our wants and needs. Thank you to Elizabeth with her water board workout! Was definitely challenging and worth doing again.
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Apr 22, 2025
Excellent Service
We were there for my 60th birthday and had a wonderful time. The location is closing for renovation which I didn’t know when we booked and my comments about the property will not apply when they reopen again. The building and rooms is old and felt like it was neglected, in need of upgrade. Over all cleanliness of the rooms was good. House keeping team were great. We got champagne and cake for my birthday and the few other things that we needed and asked for were delivered promptly. I have stayed at other properties and this by far on the lower end but Dreams next door was a lot fancier. Service everywhere was 10 out 10 The hostesses at the Market Cafe, not so friendly and not very welcoming. Wait staff unbelievably friendly and I was treated like a princess everywhere and birthday was acknowledged which made me feel super special. The entertainment team Felix, Juan, Carlos, Jesus, Francisco and Sebastian made our week exciting and extremely special. They kept everyone entertained, engaged and smiling. Sergio the chef who made the best omelet for us every morning, Elvis who is super happy with an amazing voice and Katia made our dining experience very memorable. Thank you everyone for the great time!!!!!
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Apr 21, 2025
Another great trip
They out did themselves once again. This was our fourth trip to this resort and have already booked 3 more trips once renovations are done. The staff here is amazing. I have a health condition that limits my ability to eat everything and I require certain foods. They went out of their way to accommodate me with every meal. We even had a waiter, Artemio at Portofino, that remembered us and all my restrictions and made sure I had a perfect dinner every night. The staff at Oceana was amazing. Flor, Citlali, J. Luis, Zoradya, Alex and David took care of us everyday for breakfast and lunch. I hope they all come back after the remodel. The pool concierges, Marta and Jessica, we’re always there to help and find us an open chair. This is an amazing resort and can’t wait to see it next February.
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Apr 20, 2025
Amazing Wedding and Vacation
We went to Secrets Playa Mujeres with a big group of family and friends for our wedding and we all had an amazing time. We particularly want to shout out Iridian, our wedding planner, as she ensured our wedding went flawlessly. She was so helpful and friendly through what some might say can be a stressful process, but she was so knowledgeable. She was also our day of coordinator and she ensured everything ran smoothly! Our stay at the resort itself was no different. Everything was clean and all staff were attentive. Everyone was so energetic and it made for a fun experience for everyone when it came to activities around the beach and pool. We also enjoyed all the food and drinks! While the desserts were a little lacking, they made it up with delicious appetizers and entrees. There is no lack of variety during your stay there. Highly recommend coming for your next vacation! We all felt we needed more time there!
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Apr 19, 2025Good but lacking
Resort was beautiful and had an amazing view from our room. Only issue was that we weren’t notified about the closing of the resort leading up to our last day. Staff numbers were low along with restaurant options being closed. Not the staff’s fault but it would have been nice to know upon booking months ago that our dates were leading into this time. The last two days of our stay, we definitely had to compromise on drink/food options without having to be forced to leave the adults only resort for the family Dreams next door. I would say in a different timeframe, this stay would have been amazing.