Hotel overview
Location
Quintana Roo, MexicoProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Ratings & reviews
TripAdvisor traveler rating
6029 reviews
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Jul 04, 2020Amazing Vacation - hotel, staff, amenities were excellent
This was my first all inclusive vacation. We were treated exceptionally well. We accepted the invitation to hear the promotional offer to get the resort credit. We did decide to take a low-level membership, and we were moved into the Preferred Club. The biggest perk to this was the non-buffet breakfast available to us every day at Oceana. The food was very good - not excellent - at all restaurants. Sometimes there was a wait, or the food was long in being delivered, but the drinks came freely, and the the staff were attentive. Our visit was impacted by COVID-19, so our last day was not ideal, but until then, it was outstanding. Likely due to COVID, the resort did not seem crowded; there were always beach chairs with umbrellas available. My husband golfed 4 times in the week, and the front staff were so supportive and friendly. We took the ferry to Isla Mujeres, which was a wonderful day away. Some of the resort is starting to look a little tired but it is very beautiful. The staff were excellent - and always tried to make us fell welcome and meet every need. The entertainment group were a bit disappointing, as they focused on the young crowd, and the “dance” lessons were simply an exhibit in gyration, but that was the biggest disappointment. We walked to the sister resort Dreams a couple of times. The “family” vibe at Dreams was very different than the Secret Adult vibe, an I know we made the right choice in picking Secrets.
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Apr 25, 2020
Great trip
Loved this hotel and will go back. This was my first trip to a Secrets and I really enjoyed it. I have been to a lot of other AI but not really a big fan. I like nice hotels and nice food and I thought the Secrets didn't disappoint. We were in the preferred club which I would recommend. We would always go to the club for drinks which were better. We also got preferred seating at one of the restaurants for breakfast. We did go next door to the Dreams where we will bring the kids too. They had some fun waterslides and larger pools. We ate all of our meals at the Secrets and we were very pleased. I will be back and looking forward to trying out some of the other Secrets.
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Apr 15, 2020Beautiful Resort
We traveled to Secrets Playa Mujeres the first week in March before the travel ban took effect. We have stayed at atleast a dozen AM Resort properties in the past( first time at Playa Mujeres) and enjoyed this property as much as the others. The rooms were spacious,comfortable and clean. Nice ocean views. There were plenty of restaurants and bars to choose from with great food and drink options. The property was well maintained, grounds manicured, nice white sand beach, and seemed to have enough chairs by the pool. People do save chairs fairly early in the morning, as they do at all the resorts. They even had LIVE music by the pool several afternoons. The property is spread out, so golf carts take you to some restaurants, the spa,the lobby and the sister resort next door.(Dreams Playa Mujeres). The cart drivers were very friendly and we never had to wait. All the staff was excellent... very friendly and glad to have you there. Special shout out to Roberto at Portofino who remembered what we like to drink and eat, Eric at seaside Grill, and Carlos at the Manatee Bar , who never let us go thristy....they made our stay very enjoyable!!! One thing we missed was a Main Lobby bar for cocktails and music befor dinner. Hope everyone is Safe and Healthy and back to work real soon!!!
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Apr 14, 2020
Excellent couples vacation
The most relaxing, best service and delicious food. We went to Secrets in Jamaica years ago but this one was so much nicer. We felt very safe entering the complex, with their extra security. No outsiders were walking on the beaches trying to sell you something. When this epidemic is over, this is where we are going again.
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Apr 11, 2020
What a wonderful resort, just loved it
We have visited many of the Secrets resorts, being Club Members but Playa Mujeres is definitely The Best. The resort is split into two sections, the front where you arrive and where there are a number of restaurants, bars, the Spa and entertainment rooms and the beach area, where all the rooms are based, the pools, more restaurants and shops and, of course, the beach itself. I thought it may have been a problem travelling between them but they have Golf Carts taking guests from one area to another 24hrs. All the restaurants were good as expected, French, Italian, Mexican, Fish, Steak, Japanese and of course the Buffet,. The pool area was well stocked with sun beds but for us, the beach was just terrific. The golden sand, that does not stick to you and lots of umbrellas and cabanas for shade. We discovered there is a Tennis Pro, a French guy called Joseph, who does a morning clinic for an hour from 08:30am which was great too, we can thoroughly recommend him. The resort itself is a perfect size, not too big, not too small, the rooms are all comfortable and well laid out but the best thing of all are the staff. I can't sing their praises enough, right from every waiter to Ross on the beach, to Karina who is a Preferred Club Executive to Vielka, the Preferred Club Manageress....wow, wow, wow, they all just make the place what it is. We departed on 24th March, after the USA 'locked down' so the last days were a little empty of people but we loved it so much, we are hoping to go back again over Christmas / New Year. Recommend Playa Mujeres.......Absolutely......and don't you ever change those wonderful staff, they make it a real please being there....thank you.