TripAdvisor traveler ratingbased on 6259 reviews
Situated along legendary Ka‘anapali Beach, The Westin Maui Resort Spa is a picture-perfect tropical escape surrounded by mountains and glittering seas and provides a haven of pure relaxation. The 759-room resort abounds with ways to rejuvenate from the resorts 87,000 square-foot aquatic playground, world-class restaurants, cultured entertainment and thrilling activities. Shopping at neighboring Whalers Village and championship golf are just steps away. Key resort features designed to provide a blissful balance include in-room comforts such as Westin’s Heavenly Bed, uplifting renewal at the Heavenly Spa by Westin healthy and delicious dining with oceanfront settings and Westin Kids Club. Lush gardens and cascading waterfalls provide the perfect backdrop for an island wedding. It is the place Where Heaven and Aloha Meet.
LocationKaanapali - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Fee Inclusions:
· High speed internet access in guest room and public areas
· Local and toll free calls up to 60 minutes
· Two (2) bottles of water replenished daily as needed
· Shuttle service to Kapalua West Maui Airport, upon availability
· Shuttle and Trolley service to historic Lahaina Town, Outlet Malls, Cannery Mall, Fairway Shops,
Whaler’s Village and select Ka’anapali hotels
· Sustainable Westin Maui Souvenir tote bag available at Concierge Desk
· Complimentary digital photo or print credit towards Professional Photo Session
· Hawaiian crafts and cultural activities including bird and fish feeding, hula dancing, botanical
tours, ukulele lessons and cultural demonstrations
Ratings & reviews
TripAdvisor traveler rating6259 reviews
Christmas Week Stay
The hotel had just completed renovations and everything was brand new, nice, and super clean. We had a great stay- good service, huge and nice room, and have no complaints. The pool was extremely busy so lounges were hard to come by but it was christmas week so that feels understandable. Excellent food, many options, great concierge service, great entertainment, etc... would highly reccomend
The Westin is currently ranked #27 out of 31 hotels in Lahiana and while I haven't stayed at any others, that seems like a super low rating. It was one of the cheapest places we found while still having a truly excellent location - our hotel was the closest to Whalers Village, making it convenient to get everywhere. We wanted to specifically relax while on this vacation so being located near the middle made it easy. We walked from one end of the boardwalk (Hyatt to the South) to the other (Spa at Black Rock to the North) and it's not a short walk. Every staff member we interacted with was really pleasant and helpful, especially the check-in desk. They do provide a little 'goodbye present' on the day you checkout but it's just an invitation to a timeshare-type thing - it's not a presentation or anything and it honestly sounded like a pretty good deal (when I got there, someone was signing up for it) but we don't usually make decisions on the fly like that. Now for the cons, because there were still a few, despite how beautiful this resort was! The entrance area to the hotel, while absolutely beautiful, leaves you feeling so upbeat and then you have to walk to your room and the hallway is ugly. 2 days before we left, they were starting to replace the carpet on the 2nd floor so maybe it's gotten better but the carpet was horrible - every couple feet, there would be a huge wrinkle. The adult-only pool bar didn't open until 11am. We're from the west coast so our body's clock wasn't horrible but it sounds like a lot of people were from the east coast and were up way earlier than us, wanting drinks and snacks. We were usually to the pool around 8am so waiting all that time to get drinks kinda sucked. Seems like they are losing a lot of money that way. Also, with the adult-only pool, the website made it sound like it was a swim-up bar and that is 100% not the case. I was quite disappointed as that was something I was looking for. In addition, we wanted to rent cabanas to relax in. I had called in the weeks prior after searching online everywhere but they said they didn't have an updated map and it would just be easier to book in person and that everything was available. When we arrived, we walked around and took note of our favorite cabanas and when we inquired, those ones were all booked up until after we left. The other options didn't seem all that great - you were either in sun a majority of the day or shade a majority. We never ended up renting any cabanas and that way, we didn't feel tied down to it all day. The first morning, we decided to get breakfast at the hotel breakfast bar. It was $33/ea + taxes + tip for breakfast so super expensive (but they had a waffle bar, omelette bar, fresh fruit, cereal, oatmeal, sausage, potatoes, bacon, tofu, salmon, etc). We got breakfast elsewhere after that. Speaking of breakfast, we wanted to go to Lahaina and go to this cool breakfast place we had heard of. On the hotel's website, they speak of having a shuttle but give no additional information. When you check-in, they provide a shuttle schedule and the first shuttle going to Lahaina didn't even leave until 10:20am. We barely looked at it after that and ordered an uber to get to Lahaina instead. The last irritation was that we spent 4 days lounging by the pool to some degree or another. We would keep our towels and trade them in the next day to get fresh ones. The first day, they gave us paper bracelets, which we put on. We didn't see many people wearing them. The next day, no bracelets offered. Third day, bracelets, which we didn't put on. Fourth day, no bracelets offered. We weren't sure of their method and it was just annoying.
It was a beautiful, clean hotel! The staff was very friendly and helpful! We would definitely stay there again! The only thing that we didn’t like, was there were no lights on the outside patio. I loved that we could watch the sunrise and the sunset. We were right next door to Whaler’s Village too, which was super convenient!
Reliable Pick for your Maui Visit!
Nice place, but unfortunately coronavirus fears got the better of us and we bailed after just one night. Son wasn't feeling great and didn't want to get caught in an airline shutdown, which a week ago seemed overly cautious, but now major carriers are scaling back routes or even halting service completely. Lovely hotel, but the place was pretty empty because of tourists like me who felt they should get home rather than enjoy paradise. Hotel seemed understanding about an early departure, but remains to be seen how the billing will work out. Great rooms, nice property. Some reviewers have mentioned the construction. It was going on poolside, but didn't detract from my brief stay. Didn't find a lot of on-property restaurants. Coffeeshop doesn't serve lattes, just coffee. There is the Whaler's Mall right next door with a variety of dining options from cheap and casual to higher-end. Mall next door also has a ABC store. If you're a tourist visiting Hawaii, ABC Stores are your friend: great merchandise, reasonable prices, fresh food available for takeout along with realistically priced beer (minibar card in the room said $8.00 for a can of beer, it was $2.00 at ABC!) You won't find a jillion sizes of Tylenol, but if you need a pack, you'll be set. Also lots of reasonably-priced shirts and souvenirs. Parking, like most Hawaii hotels, is a complete ripoff at about $30 a night. Tack on a $34 resort fee and those numbers add up pretty quickly. I checked on the cost of a taxi from the airport to the Westin and it's about $80. I mention it in case you want to factor in whether you should rent a car or consider Uber. Ultimately the answer depends on what kind of a traveler you are and how many days you'll be at the resort (and whether you want to get out to see the rest of Maui.) All in all a nice property and definitely will head back for two reasons: Our early departure was handled with such dignity, grace, concern and compassion that I really want to give the hotel my business again. (Customer service isn't about when things go well; it's when they go horribly wrong under trying circumstances.) And it's also a nice property with comfortable rooms where I could see myself relaxing.
Good time, but limited fun n games
Got here on the 16th. All is good. By Thursday morning the Governor has everything shut down for the Coronavirus. No Whale watch boats moving, bar stools gone, no Buffet going on. Make do. Bar is open! All in all, Westin took care of us. Making our own fun. Fly out Friday