Hotel overview
This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.
Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
13385 reviews
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May 19, 2020Solid 4 stars
My mom & I went to the Vines for a mother/daughter trip. The biggest negative was the number of levels/steps/stairs to navigate. The hotel is beautiful and I realize the elevations were likely unavoidable, but worth mentioning. The entertainment options were fantastic and lots of fun! A special shout out to Roger Pech & David Ramos at Nebbiolo! We received unbelievable service, managed by Ithiel. First class! Wonderful service and much appreciation to Alejandro at Blue Water Grill and Fausto at Market Cafe. Gonzalo & Roberto & Norberto at the beach & pool were awesome as well! Thank you for a memorable trip!
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May 18, 2020Every detail is beautiful
This resort is fabulous. From the private 12th floor pool to the ocean facing deck chairs, every detail is beautiful. If you or a travel partner are interested in architecture, this is the place for you. I don’t know if I have ever seen a more stunning exterior. The decor in side will take your breath away. I highly recommend the daily wine tasting, the someliers are very knowledgeable and it is a great experience. Dragons, is a fabulous restaurant, and the most beautiful of all of the dining rooms. Unfortunately two of the other restaurants, while having fantastic food, are oddly positioned within the property and as such, don’t have a view or any natural breeze. They are still well worth the visit, the service at the steak house is impeccable and the food at the Italian room, is exceptionally good. We had lunch every day at the outdoor Mediterranean grill and both the view and the food were extremely enjoyable. If you are at the 12th floor pool, I highly recommend the noodle and steak salad, by a long mile the next food, I have ever been served poolside. Get a side of homemade hummus with it, it’s worth the calories. We enjoyed the spa, the area for relaxing in the back near the hot tubs, has several semi-private seats, in sets of two, set over a beautiful rock bed, with a view that will take your breath away. Every room in this hotel is beautiful but spring for the upgrade and get yourself on a higher floor. The view stretched fro the sunrise over the ocean to colorful sunsets over the lagoon. Highly recommend! This would normally not apply to a general stay, but my only complaint was that we happened to be here in the midst of the Coronavirus and the hotel (most and then all hotels) had to close in the middle of our 2 week stay. They gave us a credit for the lost nights less one which they charged us for a one nights stay in a much less nice (although still nice enough) hotel. The hotels are not equivalent in terms of cost, amenities or level of service. I do not think that they should have charged us this night given the inconvenience and the lessor quality of the hotel we were transferred to. I have tried to get this fixed but their decision, is firm. I feel strongly that this decision does not reflect the level of service that the rest of our experience contained. None the less, I recommend this hotel strongly.
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May 14, 2020
Amazing experience
Went for a girls trip and could not have had a better experience. Best resort we have been too. The customer service was the best, rooms were so clean, and we always felt safe. Overall I will be back with my husband!
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May 08, 2020
Wonderful Vacation
This is the place to go for a fantastic vacation. Not your typical all-inclusive. If you want a little more privacy I recommend the club level pool! All of the dinners were great with great service as is the service throughout the resort!
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May 07, 2020
Luxury at it's finest with No Night Life
All you can eat, all you can drink, relax by the pool. That's pretty much it lol. Luxury at it finest but no entertainment vaule. Food was amazing and friendly staff make sure the drinks keep coming. If your order room service, they bring a whole candle lit dinner on a fully decorated rolling table. Great vacation for relaxing but you will find yourself having to leave the resort for any kind of fun and excitement.