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Hotel overview

This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.

Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.

24-hour room service available with - limited availability.

Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.

Location

Hotel Zone
Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2012
Total available rooms and suites: 497

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 18668 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience.

    Had an incredible experience. I stayed in a standard room which was still really big, clean and modern. The staff couldnt be any nicer and very helpful, they really did make our holiday. 7 restaurants to eat from and did not have a bad meal, high standard of food. Some portions were small but ordered more small plates with no issues. Very chilled vibe at the pools which was great and staff forever checking if you need more drinks which was ideal. Plenty of entertainment on each night. We done a few excursions but you could get away with not leaving the hotel. All round had such a good holiday and would certainly return to the same hotel

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family vacay

    I was pleasantly surprised how much we enjoyed our stay. Food was good and service was great. Special thank you to Ibeth at the pool - she was always so helpful. Stefano was so helpful at check in. We had a lovely birthday dinner for my daughter at Dragons as well.

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Experience

    This was the first 4 Diamond Resort I have ever been to. It is all inclusive and I was blown away by how elegant the resort was. There is so much to do and experience. We were upgraded after joining the Hilton travel club and our room was amazing. I will defintely be coming back to this resort again. Every dining experience was spectacular. The facility was very well kept and there were people cleaning constantly. The staff was also very attentive.

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great resort with a hotel feel and great staff

    The resort is very pretty and the staff was great. Some of the food options were amazing and some so-so. The resort feels more like a hotel than a resort. We prefer the expansive feel of a resort vs the compact feel of a hotel. That being said we enjoyed our stay and the staff was absolutely amazing.

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family vacation

    The Resort was awesome, very clean, great food and drinks the staff was amazing, especially our morning crew, Cesar, Manolo, Luis, Jeovani! Everyone was friendly, polite and always had a smile. We will definitely go back!

    Jul 12, 2025