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Hotel overview
Where families, spa-lovers and active travelers come to play, this inviting oceanfront resort provides a home away from home in Mexico’s picturesque Riviera Maya. Fronting the bright blue waters of the Mexican Caribbean, guests are treated to a tropical paradise of daily and nightly entertainment; a kid’s playground, pool and supervised activity club designed to keep your little ones busy throughout your stay; unique boutique shops; a pampering selection of massages and beauty treatments at the Renova Spa; buffet and a la carte restaurants and bars and all-inclusive exchange privileges at the nearby Riu Yucatan, Riu Playacar and Riu Tequila resorts. Nearby the shops, dining, 18-hole golf and entertainment of Playa del Carmen, guests enjoy a wealth of personalized service and upscale amenities during stays at this dynamic tropical escape.
Location
Playa del carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
9191 reviews
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Jul 13, 2025Great family holiday
Lovely hotel, great family holiday. The cleaning staff work tirelessly to keep it spotlessly clean.The entertainment staff are amazing, especially Gustavo. The serving staff ( especially Mary & Estela) give great service , and Nery & Karen in the pool bar , and Bety ( with the biggest smile) in the Lobby bar are fabulous bar tenders. We loved the White Party & the Rock Night entertainment. We also loved the amazing array of wildlife which wander the hotel grounds. Our 2 teens can't wait to return
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Jul 11, 2025Seeeaaaweeeeeed as far as he eye can sea
Don’t come if you are hoping for a nice beach experience. Seaweed is 20 feet deep and ruins the experience both visually and in the water. The resort rooms feel like a motel 6 in the US, restaurants and food are good, if you don’t mind picking around the buffets for fresh food. Waitstaff are largely indifferent to your presence, as expected at an all inclusive. We split our vacation, playa del carmen and holbox, holbox was infinitely better vibe. Take my review with a grain of salt, Mother Nature was the cause of most of my disappointment, I’m sure all beaches along the eastern coast of the yuctan are in the same boat. Recommend the northern coast of the gulf of America to avoid the seaweed.
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Jul 11, 2025
2nd visit - Just as brilliant as the first
Stayed in June 25, not one thing I would want to change (& I am normally fussy with food & drinks!). Staff are so lovely, resort is amazing with the wildlife, pools are so warm you can float around at 9am. Drinks & food was brilliant, good choice & more importantly well cooked. Prosecco tasted so nice, cocktails made to order, frozen margaritas are the best ! Beach is lovely - they can’t help the seaweed problem but work hard to clear it each day. White party was fab, foam party was good. Can’t wait to return to paradise - treated like a valued visitor from day 1.
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Jul 11, 2025
Amazing
The hotel was amazing, and the location is great. There’s a good choice of food and plenty of different drinks available. All the staff are also lovely
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Jul 08, 2025CYCLOSPORA WARNING
Came back from the RIU Yucatan on the 20th of June and my wife is still ill she caught a parasite called CYCLOSPORA which you can only catch from food and water from Mexico not a uk disease had infection disease uk on the phone yesterday that’s how dangerous this is contacted RIU to let them know just got a email to say contact TUI ask not thanks for letting us know