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Hotel overview

Where families, spa-lovers and active travelers come to play, this inviting oceanfront resort provides a home away from home in Mexico’s picturesque Riviera Maya. Fronting the bright blue waters of the Mexican Caribbean, guests are treated to a tropical paradise of daily and nightly entertainment; a kid’s playground, pool and supervised activity club designed to keep your little ones busy throughout your stay; unique boutique shops; a pampering selection of massages and beauty treatments at the Renova Spa; buffet and a la carte restaurants and bars and all-inclusive exchange privileges at the nearby Riu Yucatan, Riu Playacar and Riu Tequila resorts. Nearby the shops, dining, 18-hole golf and entertainment of Playa del Carmen, guests enjoy a wealth of personalized service and upscale amenities during stays at this dynamic tropical escape.

Please note: In-room mini bar and dispenser are temporarily not available due to safety protocols

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property information

Year Built: 1997
Last Renovation: 2013
Accessible rooms: 4
Total rooms: 507

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - 
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.


Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 7505 reviews
  • 4.0 star tripadvisor rating
    10/5 to 10/15/2021

    this is my 2nd stay at the Yucatan. in all the accommodations were comfortable. food at the buffet was as expected. the steak speciality restaurant left a lot to be desired - steaks were awful. however the otherr2 specialty provided excellent food and service. the only issue we had was with the rooms temp control, it could not be manually changed as the room was freezing. Maintc. had to be called

    Oct 22, 2021
  • 5.0 star tripadvisor rating
    Wonderful Vacation

    We spent our family vacation at this resort October 9-16th. This was not our first stay at a Riu property. All of us were pleased with the amenities, food and service. Our rooms were clean, and everything worked perfectly. We had rooms on the ground floor near the pool and beach and enjoyed sitting on our balcony outside listening to the music on the nights we did not attend the evening show. When the patio doors were closed noise was never an issue. Every employee that we encountered was friendly and helpful…the best that we have experienced anywhere. We would not hesitate to stay here again!

    Oct 17, 2021
  • 5.0 star tripadvisor rating
    Hotel was surprisingly well maintained

    Riu hotels in my opinion are usually mid to high end resorts and the Riu Yucatán surprised me with a better product than I had expected. Small property, but enough to not feel cramped. Building and amenities all close and only short walk to get where you need to go. Food was surprisingly palatable and compared with food, at the Moon Palace and the Paladium although with a much smaller selection. Buffet was well stocked and food overall was very good. Appeared to be a huge effort by Riu to bump up quality of service at this property during our stay. There were many employees and supervisors while we were there and although we had to report a few issues with our room, all complaints/requests were addressed within half an hour of notifying the front desk. The only setback was the original room we were offered had an extreme mildew smell which we turned down and was quickly offered another more suitable room. I was quite impressed overall with the Riu Yucatán since my previous Riu stays were decent, but not impressive.

    Oct 16, 2021
  • 5.0 star tripadvisor rating
    Nice hotel worth considering

    Very friendly staff, food was good, nothing was too much trouble. Rooms were cleaned daily. Beach was cleaned and groomed daily. Weather was awesome. Bar staff and drinks were great. Older property but very well maintained. I was extremely happy with my stay and would definitely go back.

    Oct 15, 2021
  • 3.0 star tripadvisor rating
    Sleepless nights

    The hotel itself has beautiful grounds, multiple pools and chairs down to the water. Due to Covid, I’m guessing, the specialty restaurants rotated being open. Good choices for breakfast buffet style. Lunch also buffet style but several options. The most damaging to this hotel is the nightly ‘ event’ that is next to the pools. If your room is in any of the buildings by the pools, you are forced to listen to this blaring music, presenter to the point of your TV can be turned up high, ear plugs in, and it still sounds like they’re in your room! It’s seems mainly in Spanish, so if you don’t speak it, it makes it that much worse. It starts at 8:45 and goes until 11:00 or longer, every single night. Ugh. Can’t wait to get a good nights sleep when I get home.

    Oct 10, 2021