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Hotel overview
Location
Las Vegas - Center StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Early check-in fees and minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking - Effective immediately, Horseshoe Las Vegas charges for parking.
Resort Fee - For guests arriving from all origins, a mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed fee inclusions:
- In-room Wifi for two devices per day at the Premium Wifi speed of 20 Mbps
- Fitness center passes for two per day (for those properties with a fitness center)
- All local calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Dogs are the only animal allowed. Up to 2 dogs per room are allowed.
Dogs must weigh 50 pounds or less each, and be present at time of check-in.
Dogs are only allowed in specific rooms so it is imperative to book the PetStay Category.
Guests travelling with their dog(s) will be required to fill out a waiver accepting responsibility for any damage or cleaning charges that may occur while at the hotel.
Dogs are permitted to walk through designated common areas while on a leash and accompanied by the owner.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
- No Show Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
28672 reviews-
DONT STAY THERE!
Worst hotel ever - horrible and extremely rude customer service. Dirty and run down. Dont stay there! The staff will NOT help you in any way what so ever. It happened to us on several occasions. The staff at the reception takes 1. price in being obnoxiously rude. It seems like they hate their job and their guests. Horrible experience. I have over the years traveled to 100+ countries and stayed at 1000+ hotels, so I have a lot of hotels to compare with. Just dont stay there....
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Not satisfied
First day we arrived checked in at the front desk went up to our room had to use the bathroom and the toilet wouldn’t flush called the front desk to let them know they said the water was off…didn't tell us when we checked in!! Talked to a few other visitors staying there said they have been having water issues off an on. Paid an early check in fee of $51 & room was dirty.. hair was still in the shower looked like someone had just finished taking a shower.. floors had something spilt on them that was left from previous person so floors were not mopped.. At 4am the alarm went off the most annoying alarm ive ever heard in my life & they said there was no emergency then it went off again at 6am & they said there was no emergency. Also the food in the hotel was terrible I've never wasted so much food until now. To be such a high rated hotel it definitely didn't seem like it and for my first visit ever to vegas was not pleased. Hate to say it enjoyed the experience to an extent but this will be my first and last time!
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Perfect spot!
It's super nice and centrally located ont the strip, I can't wait to go back!!! You just cross the drop off area and you have access to a bunch of buget-friendly bars and restraunts. There is even a CVS right next door in case you forgot anything.
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Nice stay
Room very clean. Fresh smell in hallways though rugs were stained. Bed comfortable, but too soft for me. Pool was never open the week we went, which we were looking forward to. Hotel use some updating, but overall it was clean. Staff very friendly and helpful.
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Be human!
Strategic location, price consistent with the category, spacious room and bathroom. However, we encountered severe difficulties at both check-in and check-out, which were managed by artificial intelligence. Long queues formed, resulting in lengthy waiting times. When it was my turn, the machine failed to read my passport: I had to join another long queue with other unfortunate guests at a human-staffed counter, where the problem was resolved. This happened both upon arrival (exhausted) and at departure (we missed the bus and had to take an expensive taxi). I did not expect such impersonal treatment from a hotel of this calibre.