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Hotel overview
Location
Riviera CancunProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8576 reviews-
Fantastic stay
Excellent food. Great service from Pascual, William, yoana, and Joaquin. Rooms were clean, restaurants fast, pools were great and clean, and warm! Beach wasn’t the greatest, but resort made up for it! Would recommend people coming here. Coming back for sure!
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Great Experience
Very respect staff and great hospitality. Visting the restaurant Spoon, our servers Pascual, William, Yoana, Joaquin were great and took very care of us. Will definitely visit again. Great job team. Visit here you won't regret it. Great !
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Stellar service!
The service is impeccable! Jordan in Spumanti and Juan Carlos at Deep are THE BEST! I got the fettuccine and couldn't have asked for better! Thank you chef Oscar and server Jordan! (Juan Carlos at the bar) ❤️❤️❤️ drinks keep coming and customer service is amazing!
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10/10 Experience
Highly recommend this resort, from beginning to end it was an outstanding experience and service! Shoutout to Marcos and Christian at the bar, always nice and friendly, also made some really good drinks! Pasqual at the buffet and Rene at the breakfast restaurant for Xhale guest! Thank you guys!!!
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AMAZING
Our experience was amazing from the transfer from the airport with Shuttle center excellent service. When we arrived at the Resort we were met with warm facecloths and a welcome drink that was tasty. Our check in was seamless from paper work to an explanation of the resort an its amenities. The quest service supervisor was exceptional. Then our bags and ourselves were taken to our room pointing out the amenities and restaurants along the way. The service and attention was superior to anywhere we have been . The poolside attention from Juan Carlos was excellent thank you for making our stay. The restaurants and the food by everyone who works here was great friendly amazing and tasty. The spa wow best massage and experience we have ever had!!! Giselle , Addy and Ivonnne you made our day ! I am amazed by the entertainment and enthusiasm all !!! Of the staff had . 10/10 we will be back!