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Hotel overview
Location
Riviera CancunProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8512 reviews
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Oct 04, 2024I don't usually post reviews...but you need to know how wonderful this place is.
The resort was lovely and thankfully we lucked out on the weather considering we "played chicken" with Hurricane Helene. We only had rain on the first and last day, so we ended up with multiple days of beautiful weather and sunshine! I was there for a girls trip to celebrate a dear friend's milestone birthday and we thoroughly enjoyed our time from start to finish. The food was delicious, the drinks were divine, and there was always something to do. Themed events, karaoke, pool volleyball, water aerobics, dance nightclub, and more. We made wonderful memories together and everyone was so friendly - we even made friends with several other guests! But let me tell you...it was the staff that truly made this trip unforgettable for us. Just to name a few... Entertainment: Guillermo (Memo), Pedro, Erick, and Daniel Spoon (breakfast buffet): Pascual, Yoana, and William Swim-up Pool Bar: Cristian & Angel Everyone was kind, attentive, and so much fun to be around! They made us feel at home while away from home - which is truly amazing. I'm sure my group would agree with me that we would likely return to this resort just to visit the friends that we made! As if leaving a beautiful, all-inclusive, resort wasn't already hard enough...it was the people we met that made us want to stay. I don't feel as though I could say enough to do them justice, so if you've read all of this and you're still not sold on this resort - go back and read it again. I assure you that I don't write reviews often, but when I do, I mean every word.
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Oct 04, 2024Longest week of my life!!
Entertainment lacking. Was a little bored . Did not expect to be hurt by doors. Bruised and nose damaged!! Yoana in Spoons was very rude, and refused to give water when asked 3 times. Still said no! Antolin was by far, the best waiter. Needs to be promoted!! Guadalupe , my cleaner was fantastic, and very friendly. Overall, 1 week was enough, as not much to do. Music needed to be more Latin. . Best entertainment was Latin Sunday.
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Oct 03, 2024Not worth it
This resort is nothing like the breathless in Montego Bay , the beach is horrible and I didn't feel like the upgrade to chalet was worth it, I didn't see a difference. Top shelf liquor not available most places, watered down drinks. No belvedere in room as advertised. I was told there would be snacks In the room . Once I complained about no snacks they said the room did not come with snacks on the 3rd day we started receiving M&ms
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Oct 03, 2024Subpar Hotel
One of the worst properties I have ever vacationed. Arrival to the hotel and being greeted with cool towels was pleasant, however, immediately after walking thru the lobby we were met with hotel needs improvement as the steps were under construction. We booked the Exhale club which we thought as the top tier, however after arrival we found out Secrets was the top tier. The Exhale lounge was small, and dated. The bar is smaller than my bar at home with 2 seats. The entire property needs renovating, our rooms smelled of mold, the screen on the balcony had holes, our sink was yellow and several people complained of cold showers. The food was below average at every place, except Strips. The elevators are small and cramped and the hallway tile were broken in serval places. I would not stay at this hotel again.
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Oct 01, 2024Beautiful but needs work
Top shelf drinks were not available. Didn’t feel informed about events and location of activities during stay. Room given initially was not what we booked, upon moving the staff documentation was never updated so we had to continue claiming the first room for everything. Was supposed to receive a bottle of choice upon arrival, it was delivered after multiple requests late at night on the day before departure.