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Hotel overview
minutes from Puerto Vallarta International Airport, so you will be sure to arrive quickly at your hassle-free destination. Take a stroll on the world
famous El Malecón, explore the history of Old Town Vallarta, savor authentic Mexican cuisine, or simply sit back and enjoy the scenery.
Location
Puerto VallartaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
6667 reviews
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Oct 13, 2024Great family trip
We had a great time at sunscape. The kids pool was enjoyable and the food was great. The bell boys Oscar and Christian were especially helpful getting us checked in and helping get us around town. We got to see the sea turtle release which was really cool.
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Oct 11, 2024
Family vacation sunscaps
Mila and Mary have so much energy the games they come up with are incredible! Thank you for a great trip and keeping our kiddos busy. The fire show and magic show were awesome. And the service is great! The bartenders (Victor and Omar) fantastic.
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Oct 11, 2024
Family Vacations we had a great time.
mala and mafer from the entertainment team had a great attitude And they are good players in volleyball and also they are good dancers blackjack was fun. the activities in the night are great, the hotel provide good food and drinks and a pretty view anahi is a great person y dancer too, awesome service from this ladies.
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Oct 10, 2024The service is awful, worst experience ever
Run away from this hotel, the service is terrible, the staff is rude. I arrived an hour before check-in time and they didn't even let me go to the reception to wait. Terrible service from a girl named Sofia from weddings who didn't give me her last name and the operator Gabriela was very rude. They told me I had to pay $800 just to wait sitting at the reception, when the time finally came and I was able to get in they had me standing in line for an hour because trucks full of people arrive and I, who was coming alone, had to wait for everyone to get through so they could help me. The Internet didn't work and when I called the operator she reluctantly told me that the internet was so slow that I should wait or go to reception. The food and rooms are adequate for the price paid. It's a family hotel, if you come alone as a couple it's not the place for you and it's not cheap at all. I filed a complaint and they didn't do anything. I came here just for a friend's wedding but I would never go back to this place after their terrible service. If you want to have your wedding here avoid it, the event booking staff treats their guests terribly.
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Oct 08, 2024Would not recommend.
The overall experienced fell short of what I expected. The pool wasn’t the cleanest and the food was very bland. The main bar flooded while it rained one night and it had to be closed during my stay. Construction during my stay made it very unpleasant