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Hotel overview

This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.

Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.

24-hour room service available with - limited availability.

Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.

Location

Hotel Zone
Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2012
Total available rooms and suites: 497

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 18316 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    100% NON SMOKING HOTEL

    I want to bring to all smokers attention that this hotel has a 100% non smoking policy. You have to literally not just go outside the hotel but outside the hotel gates and stand on the streets. The hotel itself was very nice and the majority of the staff were great.

    Feb 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Best!

    We had the best time at The Vine. The food was delicious and the service from the Staff was top tier. The spa experience was great. The entertainment at night was so fun! I’d highly recommend this resort. This was our 2nd visit. We will be back!!

    Feb 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location for our conference!

    Excellent Resort! We were the group in the vip pool from 3-5pm ONE DAY! You sure didn’t complain when 80 of us were in conference from 9-4 the other 2 days and you had the whole 12th floor pool to yourselves!!! Great service and food/drinks throughout the property. Did not find the lobby too cold as others complained. Amazing property! Will be back!

    Feb 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    20th Anniversary Getaway

    From the moment we arrived on the property, The Vine delivered! We were greeted with a chilled glass of champagne, personalized check in processing and escorted to our room by our personal Concierge. Upon arriving to our room, there was a “Happy Anniversary” banner, a bottle of champagne and desserts awaiting us. After that, it just kept getting better. From the food, drink selections, entertainment offerings and amazing staff; it was a trip we will never forget. We are ready to book our next stay and we just returned home!

    Feb 03, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Choose Better Elsewhere

    The hotel did not have hot water to shower. They overcharged us for stay. Provided not resolution. The food and drink is very basic and without flare. Breakfast is a big buffet like a Holiday Inn. If you like hundreds of people slipping over the food and serving utensils it is great.

    Feb 03, 2025