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Hotel overview

This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.

Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.

24-hour room service available with - limited availability.

Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.

Location

Hotel Zone
Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2012
Total available rooms and suites: 497

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.

Minimum night stay restriction may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 18060 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    AVOID. Waste of time and money.

    AVOID. For a 5-star establishment, the service is far below expectations, leaving my partner and I feeling uncomfortable throughout our stay. From a two-week vacation, I can count the number of positive service experiences on one hand. I wish everyone who worked at this establishment were more like Gael from concierge and Alain from the entertainment team; they truly stood out in a sea of mediocrity. The downstairs areas are excessively hot, making evenings and daytime dining quite unenjoyable. The dress codes are unreasonable for a tropical climate; my partner was turned away from a restaurant for wearing smart chino shorts, despite not having packed long trousers. He was provided with ill-fitting, smelly black trousers as a substitute. I was also turned away from the buffet for wearing a bandeau top, as shoulders were not covered - an unreasonable request given the lack of air conditioning. We waited over an hour to be seated at the Italian restaurant, and despite numerous complaints about the many empty tables, our concerns went unaddressed. The advertised “premium drinks” were nonexistent, and the “Preferred Club” access was underwhelming; while you can access the rooftop pool, good luck securing a sunbed if you’re not there by 9 a.m. Overall, this experience was a significant waste of time and money.

    Nov 03, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great experience would come back

    Stayed at the Secrets the Vine Resort with my wife from Oct 27 to Nov 3, 2024. The hotel grounds are very tidy and clean. Public bathrooms are the cleanest I've seen. We opted for the preferred package with the junior suite. Nice thing with this package is the upgraded room and access to the preferred pool on the 12th floor and a separate check in on the 21st floor. Besides the pool and the nicer room, the preferred package doesn't really offer any other benefits. Not sure I would opt for it again considering the additional cost. The food at the restaurants was fantastic. The only one I would avoid is Olio - Mediterranean style. A lot of guests I spoke to agreed that the restaurant ranked at the bottom. Standouts are Bluewater grill - a steak house and Market Caffee - mexican theme at dinner time. Breakfast at the Market Caffee is buffet style but they have everything you'd want plus a chef that can make you eggs any way you want. Very good. Olio also has breakfast but it's so so. Stick with market Caffee buffet instead. The coffee bar in the main lobby is open 24/7 and the coffee is great. They can make you pretty much anything. Ice caffee mocha and ice caramel macchiato are great. Cons: With the preferred package, you are suppose to have a dedicated concierge - we have not heard from ours for 3 days hence the uncertainty about the preferred upgrade. You can't reserve a restaurant at any time. This is a positive and a negative at the same time. You can wait up to 1.5 hours depending on what time you show up. It's first come first serve. If I'm paying for the preferred package, I expect to be bumped up like with fast pass at a theme park. You can't reserve pool chairs. Very annoying meaning you need to get up at crack of dawn to place your towel on the chair. The staff won't do it. Even for preferred guests. This is a biggie: There is a lot of upselling at the resort. They hound you to attend presentations, buy a chef's table dinner or a wine tasting. None of it is cheap. I found this vary annoying and expect this type of salesmanship at a cheap 3 star resort, not a 5 star resort. This needs to stop...it really dampened the atmosphere. The grounds are a bit small. Three pools on ground floor with a 4th on the 12th floor reserved for preferred guests. There is no outdoor nightlife at all. Everything is inside. Pools close at 6pm which is very early but could be seasonal. The lobby is very very warm . No AC. Something at the market Caffee. I don't understand why this won't get fixed. Not the only one with the complaint. Management - please fix your AC. Pros: The Junior sweet room is beautiful and spacious with a very large balcony overseeing the ocean. The shower pressure is the best I've seen in any hotel - been to many. Just amazing. Daily maid service is exceptional and they tidy the the entire room. Plus they are fast meaning they never inconvenience you whenever you want to go to the room. Pool staff are very attentive and fast with the orders. No complaints. Beach is very clean and beautiful. Just wow. Definitely well maintained. Food is very very good. 12th floor pool is beautiful overlooking the ocean with full sun all day. Almost worth the preferred upgrade. Staff are fantastic and very pleasant. Alexandro was our waiter at Market Caffee for dinner twice. He picked our menu and was very attentive. Extremely personable and genuine. Sebastien was our concierge once we finally got one. Very attentive and helped us extend out checkout the last day since our flight was at 10:30 at night. Ixshel - barista at the coffee bar (works mornings) was super sweet and made amazing coffees. Shell give Starbucks run for the money. Lastly, Rodrigo who works at the Bluewater grill steak house was my most preferred employee. He treated us like family and ensured we never waited long for a table. He went above and beyond with our dinners (3 of them) and made them extra special. Look at the steak he asked the chef to prepare, it rivaled any high end steakhouse. Thank you Rodrigo for the amazing service, you made us feel like family - thank you my friend. We would definitely go back just not sure about the preferred upgrade. Would need to think on this one before pulling the trigger. Don't hesitate took book and look for the staff I mentioned, they'll treat you right. PS. Don't be cheap and tip the staff. Goes a long way for them and enhances your own experience.

    Nov 03, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely Hotel/Fantastic Staff

    Myself and my wife have just returned from a relaxing 10 night stay to celebrate my 40th birthday. On arrival was greeted in reception and given a glass of Prosecco during the check in process. Room was super (would recommend requesting a high up one) we were on the 19th floor and had perfect views of both the lagoon and the bluest sea I’ve seen, WOW! Plenty of options for restaurants and bars- I liked the sports bar as it had lots of screens and showed live matches catering for pretty much what you wanted to watch (NFL, champions league, premier league etc). We are delighted we chose to stay in this spectacular hotel but the biggest asset is the staff, they can’t do enough for you in every department of the hotel. The pool staff constantly bringing you drinks. At the 24 hour bar every morning the ladies who prepared the coffee remembering exactly what I ordered previously and being so friendly. Big shout out to ‘ALAIN’ who was on entertainment- super guy, gave us lots of advice and recommendations! On the last day he even brought my wife and myself friendship bracelets- nice touch. The staff throughout really are first class. The only area for improvement for me would be the air conditioning needs addressing in the lobby/some restaurants- also men should be allowed to wear tailored shorts for meals in the evening. We really enjoyed our stay, thank you. Would highly recommend.

    Nov 03, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible Anniversary

    Went for an anniversary trip and was highly disappointed. The service and food were below average. Found several roaches in the room crawling on the floor and walls. Notified our concierge and they had the room cleaned and sprayed. Did not offer another room or nothing. Quality of the food here is not good at all if that's what you are looking for. Preferred club status does not offer anything extra besides an extra pool. The lobby was extremely hot and has a very strong sewer smell. Hotel could use an update and renovation. Went for a wellness vacation and was hounded the whole time about attending a vacation club presentation. Also was hounded about purchasing premium liquor and expensive bottles of wine the whole time. Could never really relax.

    Nov 02, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    some good, but mostly average to worse

    overall I was disappointed with my trip to secrets the Vine. all the reviews that state the lobby is too hot are correct. I think this is because if they get it any cooler the windows into the wine room will have condensation on them, they at least need to install some large ceiling fans to move the air around it is stifling in there. For this reason alone I would not go to this resort. but wait there's more. The preferred club is a complete waste of money and I feel lied to from their website that stated there is upgraded items in the room and you have access to premium liquor. A small bag of peanut m&ms, a 1/4 can of Pringles, and 4 6oz XXs beers with some sodas was what was in the room and replenished daily if we consumed it. There was also a bottle of merlot and could choose a bottle of rum or tequila. Well the bottle of rum that we got was so small I could only make 3 drinks out of it. if this upgraded I would hate to see what the non preferred rooms got. the alcohol that they serve in the preferred bars is the same stuff that you get in the rest of the resort and it was far from premium as well. Don Julio blano was the best tequila they had and that is $40 a bottle at home, not premium. only 3 whiskeys to choose from Jamison, jack Daniels, and Jim beam, not premium. They only have 4 wines that you can get for free, the rest you have to pay for by the bottle and they are very expensive. The only benefit was that we could eat at olio for breakfast and lunch which was nice and the food was really good, but so not worth the extra money we paid for premium. there is a daily free wine tasting was nice where you get to sample 2 different wines that changed each day. Javier is the sommelier and he was wonderful. the Olio restaurant was the best (Carlos was amazing) as was the sea salt grill for lunch (didn't get to try that for dinner) otherwise the rest were average. The buffet for breakfast and lunch was subpar. We ordered room service twice for breakfast and that was really good. don't believe them when they say you can have a private meal on your balcony though as the walls to the balcony are just slats and you can see into everyone else's balcony on that floor. I don't think the hotel was very busy as we never had to wait for a table when we went to dinner as they don't do reservations and never had a problem getting a chair by the pool. though I could see this being a big problem if the hotel was full. the beach was very nice and it great that the hotel is 20 minutes from the airport. Overall I cannot recommend this hotel and it soured me to the secrets brand, as this was our first time at a secrets and thought it was going to be a premium experience, the price that we paid was premium.

    Nov 01, 2024