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Hotel overview

The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.


The following services are also available in the hotel:

- Doctor´s office 

- Distress rates in case of COVID emergency


Property information

Year Built: 2019
Total available rooms and suites: 332

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 3385 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Planet Hollywood

    I was dreading my visit to planet Hollywood because of negative reviews I was considering changing hotels but I’m so glad I didn’t I’ve being here for 2 weeks and absolutely loved my stay from clean rooms, lovely staff, food was mostly good in general. Only downside was not enough beds I was star class side but it was general problem unless you got up really early to reserve. Butlers was fantastic we had Suzy and molly they really looked after us. I would normally go to the grand moon palace but wanted a change and so glad I did I would definitely recommend and I will visit again. .

    Feb 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic entertainment

    Ben, Mariana and gwaicho were amazing entertainment at the pool! We loved the aquatic class and Mariana walking around chatting with us was such a sweet heart. These workers have made our trip amazing. We’re so lucky to have met them! Thanks for making our vacation amazing.

    Feb 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hospitality 10/10

    My friends and I selected this resort for our annual girls trip. We had a blast. The resort is very clean and the staff are all lovely and incredible! We stayed on the adult side and upgraded to star class. Ignacio and Robert were our butlers they truly went above and beyond to make sure our trip ran smoothly .They were so helpful and always reminded us of upcoming reservations/appointments. Food was above average for an all inclusive but I wouldn’t say it was gourmet. The drinks made up for it though, tons of options and they don’t skimp on the booze! Excellent vacation. Remember to tip well. These workers work hard and are so professional!

    Feb 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great place to stay

    We had a wonderful vacation! Staff was friendly and courteous. There was plenty to do onsite. Pools were warm and clean. Awesome walkable beach! We are not foodies, we thought the food was adequate. Plenty of food options. Would highly recommend.

    Feb 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Star class experience

    We really enjoyed having the butler service with having the star class upgrade. Jerry and Yomelly were our butlers and they were very helpful booking everything we needed to make our trip go smoothly. They really made our honeymoon celebration special.

    Feb 04, 2025