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Hotel overview
The following services are also available in the hotel:
- Doctor´s office
- Distress rates in case of COVID emergency
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Planet Hollywood
I was dreading my visit to planet Hollywood because of negative reviews I was considering changing hotels but I’m so glad I didn’t I’ve being here for 2 weeks and absolutely loved my stay from clean rooms, lovely staff, food was mostly good in general. Only downside was not enough beds I was star class side but it was general problem unless you got up really early to reserve. Butlers was fantastic we had Suzy and molly they really looked after us. I would normally go to the grand moon palace but wanted a change and so glad I did I would definitely recommend and I will visit again. .
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Fantastic entertainment
Ben, Mariana and gwaicho were amazing entertainment at the pool! We loved the aquatic class and Mariana walking around chatting with us was such a sweet heart. These workers have made our trip amazing. We’re so lucky to have met them! Thanks for making our vacation amazing.
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Hospitality 10/10
My friends and I selected this resort for our annual girls trip. We had a blast. The resort is very clean and the staff are all lovely and incredible! We stayed on the adult side and upgraded to star class. Ignacio and Robert were our butlers they truly went above and beyond to make sure our trip ran smoothly .They were so helpful and always reminded us of upcoming reservations/appointments. Food was above average for an all inclusive but I wouldn’t say it was gourmet. The drinks made up for it though, tons of options and they don’t skimp on the booze! Excellent vacation. Remember to tip well. These workers work hard and are so professional!
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Great place to stay
We had a wonderful vacation! Staff was friendly and courteous. There was plenty to do onsite. Pools were warm and clean. Awesome walkable beach! We are not foodies, we thought the food was adequate. Plenty of food options. Would highly recommend.
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Star class experience
We really enjoyed having the butler service with having the star class upgrade. Jerry and Yomelly were our butlers and they were very helpful booking everything we needed to make our trip go smoothly. They really made our honeymoon celebration special.