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Hotel overview
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
17477 reviews
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Jul 01, 2025Reunion Trip
Great time, but some areas require improvement. Staff was courteous and some of the food requires much improvement. The pool closes too early and opens too late. Children should not be permitted in a bar!!!!
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Jul 01, 2025Grand Palladium Resort and Spa Family Vacation
My husband and I were celebrating our 30 year anniversary. So, we invited our children, grandchildren, great grandchildren, nieces and nephews to attend. We had 27 family and friends that attended. The resort was fabulous and the employees very friendly, accommodating, and professional. The food was excellent and entertainment fun. My husband and I had an ocean view supreme junior suite with private pool. Beautiful and comfortable. The resort accommodated all of us for dinner and breakfast every time. I highly recommend this resort when traveling to Jamaica with family.
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Jul 01, 2025
Amazing trip
Amazing experience, the hotel was beautiful soo much more than I expected. The staff at the hotel were all very friendly and helpful. I would definitely recommend anyone to stay here and you would not regret it!
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Jun 30, 2025
Jamaal Esson
One of the best, if not the best resort i've been to I will definitely be returning everything was perfect🙌🏾.
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Jun 30, 2025
Great Family Resort- review from UK family
We visited the Grand Palladium Jamaica for 11 nights in June. We are a family of 3 (couple and 2 year old) from the UK. We had previously stayed with the palladium group in Ibiza so had high expectations, even though there are mixed reviews online. The below is an honest review and hopefully will help people decide if this is the right hotel for them: Pool- the splash park is amazing for kids of all ages. Our 2 year old loved the toddler slides and even went on the bigger slides later in the week as he got more brave. It's the best splash park we have had at a hotel. The big pool is great too - huge with a swim up bar. Worth bringing your own flask as they were always low on cups at the poolside bar. Buffet- food at the buffet is decent. Lots of choice at breakfast. It can get a tad repetitive especially at lunch but we did think the food quality was fine. Restaurants- don't expect michelin stars but the restaurants are fantastic for an all inclusive. We visited all the resturants during our stay and found it easy to book using the app. The Indian, Steak House and Italian were our favourites. The Jamaican is the only restaurant we would give a miss, as it's very similar to the food at the buffet. We also loved Posiedon at lunch for a change to the buffet - the red snapper is a must! Staff- this was the one area we were most apprehensive about before arriving on the back of some negative reviews. Overall 90% of the staff are fantastic. The entertainment team, bar and restaurant staff were really friendly and made effort with our little boy. Special mention to Zoleka at the infinity bar - every night made so much effort with our little boy, she went above and beyond to make him smile. He is really shy but by the end of the holiday he was asking to see her at an evening. Christina was also so lovely to us all, she made lots of effort and again made a fuss with our Son to make him smile. Management- you have two amazing employees here! Tipping- we only took a small amount for tipping after reading reviews but never felt like this was an expectation and did not think this made a material difference to service. Some Americans like to wave their $1 dollar bills at the bar, but I never felt this made them get served any quicker, most of the time. Entertainment- our little boy didn't go to kids club but the Pop team are amazing. He loved the surf party one evening and he absolutely loved having breakfast with the dog characters Raggs and Pido. One of the evenings the pop team ran biscuit decorating which was nice. One flag which didn't overly bother us is the entertainment schedule is only for 7 days, so if you are staying longer than this it's repeated the following week. Beach- both sunset cove and brisas beach are beautiful and perfect for swimming / snorkeling. We read some reviews that sunset cove is far away...its just over a 5 minute walk from the buffet so we didn't think this was bad at all - even with a toddler in tow. Our one only frustration which nearly made us put the review as 4 stars is house keeping - although not necessarily the staffs fault, this is a management problem. Everyday it was a lottery if we would get clean towels and if so, how many. Some days we got 2 clean towels (not even one per person). On 2 days we arrived back to our room and our used towels had been taken but not replaced. On the second occasion I called guest services to request new towels as we had an early dinner reservation. After chasing 3 times, we were told on the phone that there had been a 'high demand' for towels that day, so there was a delay in laundry - I was not impressed to have to use our dirty pool towels after showering. For a 5 star hotel, I think this is an easy fix...management please buy more towels! Overall we had a great holiday and this is a lovely hotel for families. I would recommend this to any family looking to book their next holiday or debating on booking this hotel. Jamaica is beautiful and we will definitely return!