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Hotel overview
Location
Across the street from Waikiki BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates upon arrival and may not be eligible
for any promotional offerings.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed daily resort fee is charged and collected by the hotel either at check-in or check-out.
**Resort Amenity Fee includes:
• Reef friendly sunscreen lotion available upon request
• Two (2) bottles of water per stay, refillable at our filtered water stations
• Pool Towels for day use
• Daily Hawaiian Cultural Activities
• Oceanarium Educational Program
• FIT Waikiki Fitness Center
• Tennis & Pickleball Court Access
• In-room internet (includes Wi-Fi and wired, up to 4 devices)
• Toll Free, Local Calls and complimentary domestic and international calls
• Self-service 24-hour Workspace
• In-room Coffee and Tea Maker
• In-room Safe
Beach Candy: Guest can select from a wide range of items from Beach Candy Waikiki, located at Twin Fin Hotel, 2570 Kalakaua Avenue to enhance their beach and ocean experience. For each night of stay (with a fully paid resort fee) every guest room will receive 3 daily credits that can be applied towards rentals to include: Beach Chairs, Umbrellas, Inflatable Stand-Up Paddleboard, Beach Toys and more! Guests reserve their rentals using their daily credits upon arrival to the resort. Other activities at Beach Candy such as Fitness Classes, Surf Lessons and more can be booked at an additional cost.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
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Sad sack of Waikiki.
Why would anyone stay here. They have about 40 lounge chairs, allegedly first come first serve. In reality, there is no customer service at the pool at least for the chairs. Couple this with a woeful shortage of elevators and you have the beginnings of a vacation in hell.
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Excellent hotel
Clean hotel , great service. I enjoyed my stay at this hotel. It is family friendly and the location is also very convenient. It has many amenities and comfortable beds which made my stay very pleasant. The hotel staff are quick to respond to our needs
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Quick slide Downhill!!
Alright, let's just get to it! This was our forth and final stay at Alohalani Hotel. We have always enjoyed our oceanfront top floor rooms, always felt like we mattered, and always felt excited to be at this hotel. Always felt it was well worth the money to upgrade here. Let's start with check in... terrible and slow, long wait for no apparent reason; being repeat guests they had all our info and credit info. Also, let me note that the front desk was not extremely friendly., which has not been a past experience either. Arrived to rooms and as always they are pristine and the view is amazing. the balcony just sets it all perfect. The beds and sheets are soft and super comfy! No complaints. We did need extra blanket so we called the front desk, and thus began our disappointment with this entire stay.... For at least three hours we repeatedly called the front desk for no one to answer... finally getting dressed and going downstairs we spoke with the front desk to request said blanket, and it arrived around 11 PM ...at least 2 hours after speaking to the front desk. And so went the entire stay... we found it near impossible to get our rooms cleaned and made up. No one answered housekeeping or the front desk,....EVER!!! We found that the pool extension always answered the phone and they would run interference for us. Ridiculous! For 450. a night plus tax! the entire staff we like..DUH WHAT? No one was accountable or willing to extend themselves to help. I will say I read a past review that said..".The lights were on but nobody was home" and I thought...EXACTLY! Now this was not the case in our past 3 years prior under different management..If it was we would obvioulsly not return.. Now here's the kicker, we complained so many times about getting our room cleaned that they finally showed up day 4 of our stay. Upon our return later that day we noticed my adult daughter's stuffed animal was missing. Now this is no ordinary stuffed animal, it belonged to her child that left this world. She traveled with it everywhere to feel close...she kept and carried this one animal.. we immediately called housekeeping and of course got no answer. We then personally went downstairs to talk with the front desk manager, asking to get the housekeeper to look thru the sheets taken off the bed.Explained the situation about her attachment to this stuffy and why.( it belonged to her child that passed) THAT IT COULD NEVER BE REPLACED! Literally nothing!No maids, no help, nothing. We finally ,ourselves, after many hours, got the phone number to the company that does the laundry, they tried to help but no stuffy was found. I filled out a missing item report with photos, and never heard a thing until a week later that they texted me that the case was closed and item was not found. How freaking disappointing that we relayed the info about how important this stuffy was, and not one manager reached out...I literally saw red! I would never stay here again and I would never recommend this hotel unless management changed. Ive never felt so unheard or un cared for by a company. I only give it a 2 star because of the lovely and outstanding service at the longboard club. It was the only high spot of the 10 days.
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Terrible experience
We got to the hotel at 3:00 our check in time. It should have been an easy checkin. OUR ROOM WAS NOT READY. It would be an hour and a half before we got in our room. The staff did give us a credit to use and a room to change in, but the time was unacceptable. Then,we find out that the sheets were never changed. On the first night we were very tired from a long travel day. We just pulled our covers down just to get in bed. The next day, we were moving thing around and pulled the sheets down all the way. We found caked chocolate on the sheets. Absolutely disgusting. The staff was not very responsive. They eventually did show up. They didn’t seem very apologetic. We did get some compensation, but I would never recommend this hotel.
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Ripp Off
We had to pay the resort fee twice. The hotel said we have to complain with the booking provider (Agoda) and the booking provider tells us to complain at the hotel. In the end we payed 400 Dollars for three days to rent some chairs at the beach which we must bringt back by 5pm. It's a total ripp off! PS: The girls at the rental service Beach Candy were unprofessional and unfriendly teenagers.