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Hotel overview
Location
Cancun - Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
17445 reviews
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May 12, 2025Amazing Stay ! Thanks to Luis Arellano, We'll Be Back!
We booked a Sian Ka'an Suite at the Grand Oasis Cancun in April. At first, there was a bit of a hiccup, we were given a room without the ocean view we had booked. However, Luis Arellano personally took care of the situation and truly saved and perfected our vacation. Luis was incredibly attentive and acted immediately to resolve our issue. Thanks to his dedication and professionalism, we were able to fully enjoy our stay and everything the resort has to offer. Overall, we were very satisfied with our time at the hotel and we are already planning to return next year! Thank you Luis, thank you Oasis!
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May 07, 2025Honestly reviewing, do your research!
So let me start with the resort grounds are very large and beautiful! But research before booking!!! It is not all inclusive at all! If you book a standard room you have access to 2 dinner restaurants and that’s it! Buffet is okay but not great at all! If you book the next level up you have way more food options but there are still 3 you have to pay extra for like 40$ usd more to start! On the beach sitting is limited unless you pay 50$. And them there is a membership level that access to everything! On the membership I was totally going to buy in then before I could even see the contract they wanted 20% down!! BS!! Not giving you 7,000$ before even being able to read!
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Apr 27, 2025Worth the price
Although the resort is a little outdated, I will say that is the I my reason I don’t give it 5 ⭐️. Other than that we were super happy with the resort. As a girls getaway we felt completely safe, all the guests were well mannered, even the kids. The pools stayed open til 8(other resorts we’ve stayed at in Mexico closed much earlier). There was always some sort of entertainment every night. This is a great resort for adults and families. Probably not ideal for young adults wanting a party experience, I feel like that’s a lot of the poor reviews I’ve seen. For the $ I recommend this resort. Not sure if the pyramid is worth it, we don’t do the upgrade but we’re satisfied with the basic package. The staff was super friendly and I have no complaints!!
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Apr 25, 2025Don’t go. Zero night life. Up selling like crazy.
Im 5 days into a 7 day vacation and currently at the resort. Probably one of the worst all inclusive hotels I have been to and wish I would have done way more research about the place. The rooms and grounds are clean, the food is okay and staff are mostly friendly. As others have said, if you want to have access to most of the resort you have to be a Pyramid guest or they nickel and dim you. If you want to come to this resort don’t book Grand Oasis, book Pyramid. If you are the type to hang around the pools and get drinks, expect to wait 30+ minutes in line for drinks. There is little to no shady spots available around the pools or beach. When i booked in, we were left to figure out the place on our own so make sure you download their app and ask lots of questions. There is lots of “staff” around but they are all selling trips, etc sometimes it feels like there is more staff selling crap than there is guests. 95% of the other patrons are Spanish speakers. No big deal just good for you to know. There is zero night life at this resort. You will want to leave the resort to do anything fun in the evening. There is “entertainment” in the evening but nothing to dance to and kind of boring They have live bands playing, most of it’s pretty slow and not very engaging. If I could advise Air Canada Vacations to do one thing. It’s to remove this resort from their catalog for a while.
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Apr 22, 2025
- Extremely Disappointed, Not Truly All-Inclusive
We are currently staying at Grand Oasis Cancun Resort with our family — including kids and elderly parents — and we are extremely disappointed with our experience. This resort falsely advertises itself as all-inclusive, but that’s far from the truth. Most of the restaurants and amenities are NOT actually included in the “all-inclusive” package. The few that are included have extremely limited options and long wait times. We were misled into believing we would have a wide range of dining options, only to find out that almost everything requires additional payment — even basic services you’d expect from an all-inclusive resort. This has made our vacation incredibly frustrating and stressful, especially with children and seniors in our group. We chose this resort specifically because it claimed to be family-friendly and truly all-inclusive, but the reality is completely different. We do not recommend this resort to anyone looking for a genuine all-inclusive experience. Save your money and go somewhere that actually delivers what it promises.