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Hotel overview
Location
Cancun - Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
17426 reviews
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Apr 16, 2025Tequila tasting
The Tequila tasting with Ricardo was amazing. He is super knowledgeable. He has been involved with tequila for 35 years and it was a whole different experience. I would absolutely recommend this. It is not to be missed. So many things that I did not know about tequila. And I love tequila.
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Apr 15, 2025i would not visit this hotel!!!!!
i would not visit this hotel!!!!! The food is awful wouldn't even feed it to my dog went to the restaurant thinking it would be better than the buffet but it was freezing cold like it was sat on the side for hours The rooms are rotten The water is brown and stinks half the resort is for pyrimid missold this holiday. dont waste your money
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Apr 14, 2025Amazing restaurant
This breakfast and lunch restaurant is the best in the whole resort. The food is amazing and filled with delicious taste, and to make the place even better the severs are very caring and respectful. They are perfect at their job, fast to get you refills and to ask if everything was good. Our waiters we had were Luis, Ruben, and Antonio, they are amazing! Definitely need a raise and you can tell they care about their job and what the costumer thinks about them. Very clean and beautiful place never had any problems with the food at all. Definitely will recommend this restaurant to anyone that comes to the pyramid Cancun
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Apr 14, 2025
Miramar Beach Club
Amazing Service. We absolutely loved our experience at Miramar Beach Club! From morning to lunch, the service was exceptional thanks to the incredible team—Yudith, Antonio, Ruben, Luis Camillo, and Luis Guzman. They were all warm, welcoming, and attentive, always greeting us with a smile and helping us navigate with our less-than-perfect Spanish 😄). Their kindness and attention to detail made each day extra special.
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Apr 13, 2025
Extremely Disappointing Experience – Avoid if You Expect Reliable Service
I booked two rooms at Grand Oasis Cancun and received a confirmed reservation. Upon arrival, the hotel staff only acknowledged one room and refused to provide the second, despite me showing clear proof of the full booking. I waited at the reception for an unacceptable amount of time, with no real effort to help or take responsibility. The manager’s attitude was shockingly unprofessional and dismissive, leaving me with no support or compensation. The entire process was stressful and exhausting — not at all what one expects when booking a resort of this price and reputation. The experience showed a complete lack of customer service, accountability, and organization. I will not be returning, and I would strongly advise others to look elsewhere, especially if you’re expecting basic professionalism and hospitality.