Wish you were here?
Hotel overview
Location
Cancun - Hotel Zone - BeachfrontProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
17213 reviews
-
Dec 03, 2024Beautiful Grounds, Friendly Staff, Horrible Food, Outdated Rooms
I joined some friends on a group trip, so this was a last minute trip and I did not research the resort before booking. The group rate was a great deal but looking back, I would have paid more money to stay at a nicer resort. Pros The grounds are beautiful and well maintained. The pools are nice, there are plenty of lounge chairs by the beach, and it’s clean. The resort has peacocks walking around which is a nice touch. Drinks: It’s easy to get drinks at the bars. I only drink white wine, so it was always available for me at the bar. Service: The staff were friendly and professional. Cons Food: The food was sub-par. I’ve stayed at all-inclusive resorts before and this resort has the worse food I’ve ever had. It’s hard to dine anywhere but the buffets. They advertise a lot of restaurants, but you need a premium package to eat there. We ended up leaving the property to eat better food. Rooms: The rooms are outdated and worn down. They are in desperate need of refurbishment. We had to get moved to a new room because our AC didn’t work. The bathroom in the new room hadn’t been cleaned properly. There was a random fire alarm beeping in the hallway all night that kept me and the guest in the room next door to to mine awake on the first night. Despite the deficiencies, I would say the staff onsite were great. Since the food and accommodations were terrible I would never return or recommend this resort to anyone else.
-
Dec 02, 2024If you can, go somewhere else
We love to travel and this time my husband, my parents, and my daughter’s family went to Cancun for a wedding. The wedding was beautiful, the minister was amazing, the ceremony, the party all so nice. Other than that, the stay was really piss poor. Food is horrible at the buffet, especially TunKul. Waiters are not nice, it seems they’re mad at people all the time. There’s a handful of exceptions, like Carmen at the Coffee and You shop by the Bahia Restaurant. She’s nice and friendly. Margarita who did our room was amazing as well, Romeo at the wet bar, Jesus at the Tatish Buffett and Evelyn at the hamburger place at La Placita were nice as well to us. Maki Taco and Bahia restaurants are good. Food is delicious. Service ? Not so much. Waiters again cranky, seemed that didn’t want to do their jobs. We had Rodrigo one day and Ricardo the next one. Both same attitude. So sad. Why we went back to the restaurant that had such bad service ? Because it’s almost impossible to get a reservation anywhere else. And in Maki Taco you don’t need a reservation. Just go early for dinner, if not, you’ll have to wait over an hour to eat. Front desk people is horrible, concierges useless, security personnel at the souvenir shop rude. One of them closed the store door right on my nose ! We’re never going back there. Ever again.
-
Nov 30, 2024
This resort needs to shut down immediately
This hotel needs to shut down immediately.they are rinsing the plastic cups with water and handle them from one customer to the next without any sanitation. My child got sick after getting water from these plastic cups from the bar. No management to be found, my child situation was not acknowledge and they brushed me off every time I need to speak to manager. Food was disgusting, shower in my room was broken and was not able to take a shower after two days into our stay with them. Disrespectful staff every-time I need to bring their attention to my child situation, one of the staff told me that ‘if you need to check out, got ahead check out’. There is a lot of issues with this hotel. The next day we checked out early. I booked four nights, and I only stayed for three nights while I was trying to find a different resort. No house keeping, I had to talk to the concierge three to four times to get a house keeping to clean my room. This hotel has truly wasted my vacation time, everyday this is an issue and it would take hours to finally talk to someone. Please take my advice, do not book this hotel. You vacation will be wasted and you will regret it.
-
Nov 29, 2024First in Mexico and it was a a good experience
My experience was amazing, with Rafael Perez and Alejandro Canto Concierge. The individual were polite,Profesional and took care any concerns that I had in an efficient time frame. I believe these two individuals are an asset to the resort.
-
Nov 26, 2024
The worst
Rooms are run down. Spent 4 hours trying to get internet to work on day 1. Food is just off. I can’t explain it. It’s off. Mgmt is MIA. This place is dead to me. They just don’t care. I did enjoy sleeping in a hammock. Stay to planet Hollywood instead.