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Hotel overview
Location
CancunProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1790 reviews
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Oct 01, 2024Maybe my expectations were too high!
Paid for lagoon view but didn’t get so we were unable to dine on our balcony like we usually do. Asked what we we’re celebrating yet our Anniversary was never acknowledged. I don’t think we will stay here again. Too many other options to choose from. Food was good, food options good. Only 1 choice of wine (house cab) would’ve gladly paid for nicer glass (not a whole bottle). Beach is shared with a public beach. Overall I would give 5 out of 10.
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Oct 01, 2024Vacation
Rude service. Untrustworthy. I had an upgrade package that I couldn’t use and the hotel also refused to credit or return a portion of the upgrade. My passport went missing and miraculously was found 1hr and a half later. Amenities are extra.
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Oct 01, 2024Must stay!
This was our first all inclusive stay and I can say with certainty that we will never go back to anything less. Thank you everyone. We are BEYOND thankful for everyone who assisted un during our stay. More specifically, I want to thank Carlos Naranja and Carlos ("Charlie") in the French restaurant. Their customer service was unmatched, we felt cared for with their attentive service. I am so sorry I wasn't able to get the names of everyone who helped us but the guy who helped us carry our luggage back to our pick up taxi was very helpful and kind. I want to thank everyone who worked tirelessly to maintain and upkeep the hotel during Hurricane Helene, I'm sure they were short staffed but they ensured the guests were occupied with activities in the lobby. Everyone, from housekeeping, maintenance, bartenders, to kitchen staff, special thank you!
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Sep 30, 2024
Really good hotel
I stayed here for 4 nights and 3 days, the food was incredibly delicious, there were many activities to do, the pools were also open and working normally. the staff was really friendly and no-one ever bothered you, they only ask if you need some drinks and the answer is YES!
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Sep 30, 2024
Bachelor Party
Absolutely loved our experience here for our event. This far exceeded our expectations. The bars, the food, the pools, the entertainment, and the guest quality were amazing!