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Hotel overview
Location
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12618 reviews
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Jun 30, 2025Unhappy customer
The rooms were outdated. Looks nothing like the photo. Our room was always hot! The room was small, no couch . We paid for preferred level and that was a joke. Anyone could have said preferred level and they would never know: You don’t need your room key to access preferred level.The only extra amenities is a stocked mini fridge that did not work and had to be replaced! The restaurant wait time was horrible-2hr waits: The steakhouse and Hibachi were the only 2 that were decent. This was a first time taking my kids one being 15 , otherwise we stay at adults only: This beach was the nastiest ever. So filthy you couldn’t get in! I will not go back here!
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Jun 30, 2025Worst resort I’ve ever been to
Let me start off by saying I traveled to Mexico multiple times a year and I always stay at all inclusive resorts. I have never had a bad experience until this trip. It being a Hyatt hotel I expected so much more. The check-in process was awful once we got up to our room our bags took an hour and a half to get to us. It took two phone calls and me going down there myself to remind them. We needed our bags. The food… One of my favorite things about an all-inclusive resort is eating. Usually the food is so good. Here the food is barely edible and 9 times out of 10 cold. The only good meal I had the entire trip was at the Mexican restaurant. The food was hot there and the service was great. Every other restaurant was awful. The room service was worse than cafeteria food. The beach does not look like the photos on the website. There were red flags in the water the entire trip and there are huge rocks in the water that make it difficult to even walk. The water is not blue like the photos either and there is barely any sand. The nightly entertainment was awful as well. I will say that the staff is very kind and always so warm. I have no other positive things I can say. I will NOT be returning.
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Jun 29, 2025Jose from Coco Cafe Dream Sands
Jose from the Coco Cafe was on point! He was extremely helpful and willing to go above and beyond! The Coffee, pastries and ice cream were muy delicioso! Would highly recommend going to the Dream Sands Cancun!
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Jun 29, 2025
Our experience was so amazing, we can't wait to plan our next trip back
Jose from coco Cafe was very helpful and willing to go above and beyond. The coffee and pastries and ice cream and crepes were delicious. The staff at Dreams Sands Resort were very helpful and everyone went above and beyond, thank you to everyone at Dreams Sands Resort for making our vacation so wonderful. We can't wait to plan our return trip back.
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Jun 29, 2025Friends and Family Getaway
We had a great time! Very clean and very friendly staff! A couple upgrades to the rooms, the dinner menus, and the main pool would make it a 10 out of 10!