Wish you were here?
Hotel overview
Location
Hotel ZoneProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12051 reviews
-
Oct 04, 2024Vacation
The staff was excellent! Was so great to see our friend Jonathan who is apart of the entertainment staff. We met him last year at another resort. Was great to catch up with him. He kept us informed on all the activities and details for the day. Also, Noe and David in the World Cafe were fantastic. Made our little boy feel so welcomed and loved.
-
Oct 04, 2024
Hotel in paradise
Beautiful beach food staff. I really love this hotel. Enjoy the days in paradise. I would love visit again. Safe beautiful environment and lovely staff. Only few mins from. The airport. Back soon. Thanks guys fir making my trip to your hotel, best so far Cancun
-
Oct 04, 2024Best beach in Cancun!
One of the oldest hotels on the strip, even though the interiors have been updated you can still feel it. Best beach in Cancun! Himitsu and Portifino are an absolute must. I did not ask for pillows which is on me, the the pillows given make bricks feel soft, I just slept without and my wife used the softest one in the room, she is a side sleeper so she seemed ok with it. Seriously, if the beach is your thing, this is the hotel for you. It is set back in a slight cove so no large waves, and a large distance you can just walk out. LOVED IT!!
-
Oct 04, 2024Lots of water.
The hotel is old and needs updates. Once the storm hit the hostel staff had no plan! They were horrible. We had ankle deep water in our room on the seventh floor. We moved the water ourselves. Rooms on either side were also flooded. They continued to flooded our room. After 12 trips to the front desk we finally found two competent employees, Alexa and Faustino. They saved our vacation. Finally got us moved to a dry room.
-
Oct 03, 2024Poor stay.
Arrived here for our honeymoon for a 2 week stay. Hotel never bothered with any effort when we noticed them of this (fair enough). Checked in with a not so friendly receptionist who offered us no help with our luggage to our room. Got no explanation as to where anything was in the hotel so just had to figure it out for ourselves. Arrived just after a storm (out of staffs control yes) so the room we had originally booked was unavailable to us due to damage. We were put into another room which was a health and safety hazard as the curtains in the room were mouldy and there was water dripping from the roof onto our heads when we were trying to sleep. Asked for a different room as this one was unsleepable and I had to get up several times to put towels on the floor as it was flooding. Receptionist told us there was nothing she could do until the morning and to basically get on with it. Took a shower and realised the hair dryer was broken, asked for a different one and was brought an iron instead. The lifts were broken due to the storm but some were working and when asking staff which ones worked we were told “no English”. Food very very basic, buffet breakfast & lunch was the same every single day and not all of the food was labelled so was unsure what some of the food was. Restaurant food at night time was nice but again the same thing over and over so got sick of what we liked very quickly. Mini bar was stoked up with drinks each day however different drinks on different days and upon asking for what we liked we had to wait nearly 2 hours for this. The doors stopped working in the hotel to let us into the room and we were told it was an issue throughout the hotel but someone would come and let us in. Waited 1hr and 45 outside our room after going down twice to see when this person was supposedly coming and eventually got back into our room. Got woken up a good few mornings at 6am by staff outside cutting hedges. Only good thing going for this hotel is the pool staff who were very attentive and brilliant at making sure you had what you needed. Beach beautiful and kept very clean but not enough to ever make us come back to this hotel. Do not recommend and very very disappointed.