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Hotel overview
Location
Puerto MorelosProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1461 reviews-
Nice Vacation
We enjoyed our week at Secrets Rivera Cancun. We especially liked our time at the Secrets pool, where we were greeted daily by Fabian and Bailey who helped us with towels and chairs. They gave us great service and friendly conversation! Our pool servers, Mar and Cruz knew our favorite drinks and brought us drinks before we knew we needed one. Our preferred Club bartender, Luis made killer cocktails, especially the chocolate and espresso martinis! We met with UVC for too long, but daily touch base by Jaffet Flores was most welcome and appreciated. The Rosewater restaurant on Secrets side was good, with never having to wait for a table. On the contrary, all of the restaurants on the Breathless side, always had a wait of 30-45 minutes. Food was very good, so was the buffet. The beach was terrible, with the water being muddy and lots of seaweed, even though workers worked hard to remove it!
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Could be better
Room could have been cleaner. Saw mold in the sink area and the hot tub was dirty even after we called and requested that it be cleaned again. The counters were dusty when we entered the room and the air conditioning stopped working on day 3. We were told we would review receive a bottle of champagne upon arrival but had to call down by day 3 when we hadnt received it. The beach was not good and it looked and smelled as of sewage was being pumped in to the ocean. I took pictures of pipes running from the hotel to the ocean. There were dead fish washing to shore in the area. The road coming in to the property was horrendous. Flooding with potholes everywhere. Caused serious motion sickness whenever we left the property. Hyatt should feel ashamed for the condition of the road and the risks it poses to guests and staff at the property. Food and drinks were a 5/10. Same items in most restaurants and drunks were clearly watered down. The best things were the staff, cappuccino and the gym. In my opinion this is more of a 3 star resort rather the 5 it is listed as. Booked through United Vacation club and was harassed our whole stay to sign up for a timeshare meeting. From pickup at the airport to check in. It’s really allot a scam. Not what I expected
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Highly recomended
We had a wonderful time! The property was great, just the right combination of tropical and modern feel. The staff was very nice and helpful. We were always greeted with a smile. The food was delicious and always fresh. The Rosewater was our favorite restaurant; with an excellent menu options and of course ocean view you can't go wrong. We used spa and it was also a great experience. Very clean, fresh, and private, perfect for our couple's massage and hydrotherapy.
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Awesome experience
The people here are amazing, it is close to the airport. Robert at at the pool has to be the best waiter I ever had. Alfredo and I wish I can remember his partners name, but they work the center bar at night. Amazing bartenders. The place is clean, and everyone who works there took time and care to make sure we were comfortable. It was my second time there. I know a 3rd time is in the future!!
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Anniversary celebration
Beach was a wipeout...due to storm damage. Food was good. Staff were awesome. The drinks were subpar.... rooms were nice. We had quite a few mosquito bites! Asked to get our room sprayed... told to close doors. I'm paying for an ocean front room and keep door closed???