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Hotel overview

Secrets Riviera Cancun, nestled between the Caribbean Sea and the Lagoon of Bahia Petempich, is an all-PreferredClub-Suite resort for adults seeking an exquisite getaway with pampered, destination-concierge style service. Guests will enjoy exclusive, Unlimited-Luxury™ inclusions such as a boundless gourmet feast at Rosewater and inspirational dining options on the beach with top shelf spirits. Should guests want to mix and mingle, there is Breathless Riviera Cancun Resort & Spa next-door, providing guests with the perfect balance of romantic tranquility and social sophistication. With exclusive, free-flow access to Breathless, guests can choose to have a rejuvenating spa treatment at Relax Spa by Pevonia®, join a water aerobics class, cool down with a curated cocktail in hand by the energy pool, or become immersed in entertainment and dance to the music of international DJ’s. No matter a guest’s desires, Secrets Riviera Cancun provides an array of endless opportunities to create romantic, timeless memories.

Location

Puerto Morelos
Cancun International Airport (CUN) : 12 miles

Property information

Year Built: 2016
Total rooms: 164

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Hotel details

Amenities

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Activities

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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 1461 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice Vacation

    We enjoyed our week at Secrets Rivera Cancun. We especially liked our time at the Secrets pool, where we were greeted daily by Fabian and Bailey who helped us with towels and chairs. They gave us great service and friendly conversation! Our pool servers, Mar and Cruz knew our favorite drinks and brought us drinks before we knew we needed one. Our preferred Club bartender, Luis made killer cocktails, especially the chocolate and espresso martinis! We met with UVC for too long, but daily touch base by Jaffet Flores was most welcome and appreciated. The Rosewater restaurant on Secrets side was good, with never having to wait for a table. On the contrary, all of the restaurants on the Breathless side, always had a wait of 30-45 minutes. Food was very good, so was the buffet. The beach was terrible, with the water being muddy and lots of seaweed, even though workers worked hard to remove it!

    Nov 01, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Could be better

    Room could have been cleaner. Saw mold in the sink area and the hot tub was dirty even after we called and requested that it be cleaned again. The counters were dusty when we entered the room and the air conditioning stopped working on day 3. We were told we would review receive a bottle of champagne upon arrival but had to call down by day 3 when we hadnt received it. The beach was not good and it looked and smelled as of sewage was being pumped in to the ocean. I took pictures of pipes running from the hotel to the ocean. There were dead fish washing to shore in the area. The road coming in to the property was horrendous. Flooding with potholes everywhere. Caused serious motion sickness whenever we left the property. Hyatt should feel ashamed for the condition of the road and the risks it poses to guests and staff at the property. Food and drinks were a 5/10. Same items in most restaurants and drunks were clearly watered down. The best things were the staff, cappuccino and the gym. In my opinion this is more of a 3 star resort rather the 5 it is listed as. Booked through United Vacation club and was harassed our whole stay to sign up for a timeshare meeting. From pickup at the airport to check in. It’s really allot a scam. Not what I expected

    Oct 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Highly recomended

    We had a wonderful time! The property was great, just the right combination of tropical and modern feel. The staff was very nice and helpful. We were always greeted with a smile. The food was delicious and always fresh. The Rosewater was our favorite restaurant; with an excellent menu options and of course ocean view you can't go wrong. We used spa and it was also a great experience. Very clean, fresh, and private, perfect for our couple's massage and hydrotherapy.

    Oct 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome experience

    The people here are amazing, it is close to the airport. Robert at at the pool has to be the best waiter I ever had. Alfredo and I wish I can remember his partners name, but they work the center bar at night. Amazing bartenders. The place is clean, and everyone who works there took time and care to make sure we were comfortable. It was my second time there. I know a 3rd time is in the future!!

    Oct 28, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Anniversary celebration

    Beach was a wipeout...due to storm damage. Food was good. Staff were awesome. The drinks were subpar.... rooms were nice. We had quite a few mosquito bites! Asked to get our room sprayed... told to close doors. I'm paying for an ocean front room and keep door closed???

    Oct 27, 2024