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Hotel overview
Located on a beautiful peninsula with a private beach and surrounded by dazzling turquoise waters this is an ideal romantic getaway for Adults Only. Luxury accommodation offers modern and stylish British colonial décor, all completed with natural, earthy colours. With a range of à la carte restaurants serving specialities from around the world, Caribbean delights, and even a café with late night snacks, dining here will be a remarkable experience. Unwind lounging by the poolside with cooling cocktails, or enjoy the Caribbean breeze and soak up the sun on the lovely beach. If you’re looking for a little relaxation, treat yourself to the Secrets Spa by Pevonia® offering a superb range of relaxing body treatments.
UNIQUE SELLING POINTS
• AAA Four Diamond award-winning resort since 2011
• Just 15 minutes from Montego Bay International Airport
• Exclusively situated on Montego Bay’s breathtaking peninsula, surrounded by the Caribbean Sea
• Luxurious all-suite resort with a hip, vibrant ambiance featuring stunning ocean and ocean front views
• Romantic getaway for the young at heart
• All Preferred Club suites offer soaking tubs on the terraces, with swim out access from select suites
• Free-flow access for guests to Secrets St. James’ facilities next-door
• Butler service is available for all room categories*
Guests staying in the Preferred Club Swim Out or higher room category will receive personalized butler service at no extra cost. Guests staying in Junior Suites and Preferred Club Junior Suites can purchase the butler service for an additional cost.
• Promenade between both resorts featuring shops, restaurants, piano bar, theatre, game lounge and more
• Authentic Jamaican jerk chicken & beef patty carts at the beach and pool daily
• Boasts a 300-yard dedicated beach area with calm water that’s perfect for swimming, snorkeling and water sports
• Guests have access to the resort’s private catamaran (additional costs may apply)
• Recently enhanced spa featuring unique spa cabins, a hydrotherapy area*, a yoga garden and more
• Features 3 Wedding Gazebos, 2 of which are on the piers overlooking pristine waters
• Boasts a state-of-the-art convention center, approximately 10,000 sq. ft.
• Located within close proximity of 5 major golf courses, 3 of which are world-renowned.
• Situated near Montego Bay’s famous “Hip Strip” and other local points of interest
• computer access is available with printing in all our lobby lounges
*Temporarily unavailable
Location
Montego BayProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple
rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10829 reviews
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Dec 02, 2024First few days observation
Been here a few days, booked a tropical view and the room is nice. Breakfast service the first few days was lacking in the coffee, and water. Didn’t even ask if we wanted anything. Pool service is definitely lacking and when they did take your drink order, you are lucky if it turned up. It isn’t busy, girls are standing around joking with each other. Food is excellent and definitely no problem with that. Been to several other secrets resorts and had no problems at all. Will we return? Maybe. Will see how the rest of the week goes.
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Dec 01, 2024Home in beautiful Jamaica at Secrets Wild Orchid
Back home again for our 6th year in a row. We stayed in the Wild Orchid Preferred. We had a great time the food was good the service was great the staff took care of us. The beaches and the snorkeling was great this year nice clean water to see all sorts of fish. We are already talking about booking again next year.
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Dec 01, 2024
All around best resort experience!
We had such an amazing trip! The food was delicious at all the restaurants, sometimes there were long wait times but don’t be turned away by it, stick around the courtyard while you wait. You’ll happen upon a show or event that you’d have missed otherwise. A few of our favorite moments were during our restaurant waits and on the other side of it, they don’t rush you once you sit down. It’s your turn to relax and enjoy your dining experience. I’ve never experienced a better staff! The entertainment staff was both talented and interactive, I loved Sashy and Quan’s dance lessons—I’m the worst dancer but they never gave up on me and were so kind! The bartenders were some of the best resort bartenders I’ve ever encountered. If you see Alvin at the swim up bar, grab a seat. He’ll make you laugh until your sides hurt! Renaldo created us a super tasty drink when we were having trouble deciding and a special shout out to Obrian and Shakina for A+ poolside bar service!
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Nov 30, 2024
Disappointing and Tired
This place was disappointing and certainly not worthy of the 5 stars it claims. After a 9 hour flight we were greeted with numerous attempts to upsell us everything from spa treatments and overpriced dinners (we were all inclusive) to timeshare, before we’d even completed the checkin process. We’d already paid for a premium room, the most expensive of which (like ours) overlook the sea, so admittedly the views are nice, but they also overlook the main entertainment area. If you’re in one of these rooms and you want any sleep before 11pm forget it (although if you like that sort of thing, there is a good programme of nightly entertainment). The property is tired and the rooms in particular are in dire need of a refresh. The beach is man made and lacks that soft coral sand you find elsewhere in the Caribbean. This one has a lot of stones in it. I found the service to be generally poor, even on occasion quite rude and surly. We received phantom phone calls and on one occasion someone else’s room service in the middle of the night. You should expect better from a big name like Hyatt. The food at the buffet was all too often cold. On the plus side, the food in the main restaurants was of a good quality and consistently so, even if the waiter service was a bit mixed. The ladies who ran the drinks service on the beach tried hard and (literally) delivered with a smile. It’s handy for the airport, too, with a transfer time of just 20 mins.
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Nov 30, 2024Honeymoon…
Stayed at Secrets Wild Orchid for our honeymoon. After reading the reviews we were anxious to stay but I have to say I wonder what people expect to give this place the comments they do. It is advertised/sold as 3 seperate hotels however if staying in Wild Orchid/St.James the facilities are the same so really it’s just like one large hotel with several buildings. Room was large and spacious we had ground/garden room that walked out onto the beach. Food was nice…breakfast and dinner we ate at the buffet and there was always a large variety. Evening was Al a carte. Oceana (recommend Surf and Turf), Bordeaux (French) and Portifino (Italian) and Asian were all exceptional. Jamaican and Mexican were okay. Drinks were served well. Entertainment team couldn’t fault. Special mention to Usain from Oceana bar, young waiter but he was a delight to be served by. Beach was nice, complex was nice and well maintained. Gym facilities were good plenty of equipment and machines. Opening times for everything worked well. For excursions we used an operator Ordain from outside of the hotel as it was a fraction of the price. He was fab, we left our bank card in his car which we wasn’t aware of but he messaged and he brought to us. The hotel offered is $150 off an excursion and this was still higher than outside operators. Highly recommend for excursions +1 (876) 275-3869 Negatives: Mislead into a sales pitch that wasted 3 hours of our morning. Be wary!! Staff are great. Some go above and beyond more than others but they were all polite and pleasant. Some do however really push for tips here which after 11 nights started to become an issue as it started to get too much as it was constant. Same music day and night from the entertainment team and Pace Band so it does get a little like ground hog day. They do put 100% in regardless. Costs in the spa/shops/taxis and excursions are extortionate if through the hotel. I’m shocked they can charge what they do. They also sell dinners/wine which is no different to what you get through the all inclusive. I would recommend going out of the hotel for these you will get it all for half of what the hotel charge. There are local shops in walking distance. Hard to get tables in the entertainment area at night. Unless we ate at 6pm there was always a wait for the restaurants. Swingers - this seems to be common when we have visited the Caribbean and it is each to their own. We didn’t however appreciate a 67 year old woman and her husband prying on every couple they could in the pool. Flashing their privates, groping and telling people they had slept with their butler in the preferred club. This is not the behaviour I would expect from people or staff at this kind of resort. As much as we had an amazing honeymoon we would not come back at the cost it is sold at. It was nice but for the cost you can get much better. We had a better standard at the Royalton and other similar chains for half the price we paid for the Secrets.