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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12914 reviews-
Excellent staff throughout, rooms looking tired.
We were disappointed with the room in that there was a damp smell, we also found that the mattress nearest the door had stitching which had come away on both sides. However, the food in TRS restaurants was excellent and we cannot speak to highly of all your staff, with special mention to the three amigo girls on reception in Capricho, LaBoheme, Loren,Cindy,Areli,Alejhandro Cesar,Erasmo and Reuben. Also our Butler's Gabriel Luisand Benin, we had room 7108, thank you.
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A fabulous 35th wedding celebration
We had the most fabulous week at this resort. Our butlers Fernando and Carlos made our trip perfection. We also appreciate Dynoe for arranging a romantic spa day for is
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Honeymoon
The staff are amazing! Between your butlers, waiters, bar staff, gardeners, golf car drivers, they literally lift and lay you. Foods overrated unless you have that fancy taste but even for a la carte it's not all that. Not enough sunbeds on main pools and private beach. Few restraunts are closed. Isn't much entertainment on apart from djs mexican show that we seem 3 times within 2 weeks, very repetitive.
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Amazing!
Wow! The hotel was amazing, the facilities and rooms was luxurious. The staff couldn’t do enough for you, they were friendly, helpful and very accommodating. The food was lovely and a lot of the restaurants a la carte serving quality food. The entertainment was good, live music, bands and djs, with special night like chic cabaret, and bingo! The buggies took you around the resort and to a very lovely private beach only a few minutes ride away, it was paradise. We loved the infinity pool which overlooked the ocean, it was very scenic and was perfect for a romantic week away.
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Our home away from home
TRS is like our 2nd home. We are always welcomed and made to feel at home as soon as we arrive. We love the atmosphere, the wildlife, the pools, the beach, the food, the rooms, the spa and most importantly the staff. We would like to think Diego- our butler in Villa 66 and Diego Corro our cart driver who is also our friend. Both Diegos went above and beyond this trip to ensure we had everything we needed. We will be back.