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Hotel overview
Grand Park Royal Cancun hosts 346 ocean view or beachfront luxury guest rooms & suites. The resort is located in the warm white sandy beach and turquoise crystal clear water of Cancun. Great facilities and the famous Mexican hospitality make this place the
perfect spot for vacations. Royal Tower is the hotel’s adult-only accommodation option and The Villas are suitable for travelers in the need of a little more pampering and privacy.
Grand Park Royal Cancun features an All-inclusive plan with unlimited meals, drinks & snacks. Guest enjoy in the five restaurants: buffet-type one, three a la carte and one Prime Rib House with extra charge. The Café sole serves sandwiches, pastries & ice cream. There is a 24-hour room service (One service free daily), daily restocked in-room mini bar, WiFi Premium ($), live entertainment, kids activities, a fully equipped fitness center ($), a spa & yoga studio & two dreamy swimming pools.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16196 reviews
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Oct 01, 2024Extremely Disappointed
Hurricane Helene was developing on the last day of our trip & Cancun was on Red Alert, meaning no one can come in or out of Cancun. Our flight was cancelled. We are Royal Holiday members(Royal Tier) and used credits for this trip. The reception tried to charge us and extra $240 Per person for one night (Total 480). They said in order to use credits we have to go through members services. All the staff from member services were not in as they were told to stay home because of the Hurricane & Red Alert. They said we can try to book on the app, however, the app does not allow booking (when you try to pick the dates on the app, the dates will not populate, I attempted to use my phone, my lap top and tablet). It took hours to get in touch with Royal Holiday through phone, the phone kept getting disconnected, and no one bothered to call back. There were no taxis due to the Red Alert, so there was no option of leaving to another Hotel. Reception was leaving us with the only choice of paying $480. Either that or stay on the street? Again, Cancun was on Red Alert meaning you have to stay where you are. For being Royal Holiday (Royal Tier) members, they did not meet our expectations. Also, all the restaurants were closed except the buffet, no liquor, and the price of $480 would not be adjusted - which makes no sense. When we finally got in touch with Royal Holiday by phone, we were charged credits and $128. With a Red Alert and no services (only buffet) and all the trouble, we should've received a complimentary night. Also, instead of keeping us in the same room, we had to move to another room (which also makes no sense, because there is no one checking in since cancun is on red alert, so not sure why we couldnt just stay in our original jr. suite). It took an extra hour to check in, check in is at 3, our room was not ready until past 4. I am 6 months pregnant, and we were put on the 4th floor Rm 3401. The elevators were out of order, and I had to walk up 4 flights of wet stairs. I am EXTREMELY disappointed. Usually I have great reviews of the Royal Holiday hotels, but when it comes to emergency situations - don't expect much from them. We also asked reception for towels, the lady at reception told us the towels are by the pool? There is a Hurricane, how are there towels by the pool? Was also charged $50 for transp to the airport because it was before 8am - RIDICULOUS. one extra night cost more than the entire 5 day trip!
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Sep 30, 2024A wonderful holiday to remember
We have had a lovely 10 days in Cancun, in a beautiful resort. We have been overwhelmed by the generosity of the people and kindness of the staff. In particular in the Cassis bar, Gabino, Aurelio and Oliverio made amazing cocktails and were very accommodating. We also enjoyed our breakfast at the Mexican restaurant, where they did the best brioche breakfast sandwiches. Jorge in the oriental restaurant was a great server. It’s worth noting that the hotel is very allergen friendly, you are asked multiple times if you have any food allergies and feel this would put people at rest knowing that allergens are considered. The hotel in general was very clean and had really comfy beds, with fresh towels every day and lovely cleaning staff. We can’t wait to be back!
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Sep 29, 2024Decent Value
It wasn’t a very luxury experience but it was good for the value. A few issues we had were the pushy sales people, and the weird dress codes at all restaurants. Men had to wear sleeves for breakfast and lunch, and collared shirts and long pants at all dinners. Very strange for a beach resort. The bed was like sleeping on cardboard. And overall the food was okay at best. But the pools were great, the staff was very friendly, and the beach was amazing.
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Sep 27, 2024
Almost perfect!!!
I like they service but they music is very boring! The dj is not good!!! But i love the hotel, i would like more regional music because I am i'm México and i love the food ando thw music regional, please!! Pleaseeeeee!! It's mexicoooooo9oo. ;))))))
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Sep 27, 2024
Koi Oriental Cuisine
Our server Abel, excellent service, did a great job, very attentive, delicious food!!!!!!!!!!! Very very recommemded!!!! Drinks as well very good flavor!!! Chef-- Thank You! All the food we ordered had a great presentation amd real good flavor and the dessert real good flavor. On word everything is "DELICIOUS"