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Hotel overview
Location
Beach - Puerto VallartaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8648 reviews
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Dec 03, 2024Staff is amazing, just amazing!!!!
First and foremost, the staff could not have been more helpful. They really made the experience. I would name them, but I would be afraid I would leave someone out. Just know they want to help and make you happy. Food was Ok. Our view from our terrace was amazing and the plunge pool was warm and comfortable. Bathroom, bedroom and living was clean and beautiful. They had all the comforts of home. Pillows were a plus. The only downside is no Corona Beer and check in process was way tooooooo long.
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Dec 03, 2024Exceptional experience
Incredible customer service, I was impressed by the fact that everyone greets you by name, with a big smile and remembers the purpose of your visit! Ours was family trip and my wife’s and I anniversary! The attention to detail was exceptional, Ricardo was our concierge’s name was Ricardo and he definitely deserved a 5 star review as well as Edgar, our pool bartender and waiter. My family was never treated with such attention. These two people, specifically, made our stay an unforgettable experience! Of course there’s more people, but Ricardo and Edgar, they definitely deserve the biggest shoutout!
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Dec 03, 2024
Wedding week of our Dreams!
Just got back from my wedding week at Dreams Vallarta Bay and my party had the best week! The staff was so friendly and accommodating and the resort was even better than the pictures. Everyone enjoyed the variety of restaurants, food and drinks around the resort. The wedding planning process started out a but rocky with being given multiple different coordinators, but Estivi (my final coordinator) was absolutely amazing. Her attention to detail and responsiveness made the final weeks and days of the wedding planning process a breeze. She reassured me that everything was under control and our day went perfectly (and stress free). The entire Spa staff members were great! Any recommendations brought by my bridal party were fulfilled.
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Dec 02, 2024Not recommend to go to this hotel
Found cockroaches and staff were rude when requesting any problems. I would not recommend to go there. Restaurants staff is rude, they take your plates when you are eating if there time is up and needs to do cleaning. Managers dont help with any issues you mention.
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Dec 01, 2024
Excelente!
Wonderful family vacation! Food was awesome, room was really nice and clean, and the staff was stellar. Also an amazing place for a destination wedding. Special thank you to the activity staff for bringing the playful vibes at the pool and the beach - Jorge, Armando, Jimmy, and Carolina!