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Hotel overview
Few places on earth are as captivating and inspiring as the AAA Four Diamond Iberostar Grand Rose Hall. Located just twenty minutes from Montego Bay, this adults-only, 5 star Jamaican paradise is filled with never ending service and endless luxuries. It's sure to please those in search of the world's finest vacation experience. Iberostar Grand Rose Hall offers an unrivaled experience, designed to pamper like never before. Here, guests are treated to all-inclusive, all-suites, adults-only paradise, rich in luxurious personalized butler service, 24-hour gourmet dining and dazzling amenities. The elegant colonial style architecture offers a stunning atmosphere designed to offer maximum comfort and maximum pleasure.
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
9826 reviews
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Dec 01, 2024Amazing service!
Gary, Rohan and Ralstan were amazing butlers and made sure to keep in touch in the hallway and through whatsapp. They were very attentive and responsive to our needs. Great food and drinks. I highly recommend the Iberostar at Joia Rose Hall.
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Nov 30, 2024
Being appreciative and thankful for Iberostar & Staff!
Amazing and excellent customer service. A+++ | Rennardo served with a smile and surprised my guy/us with the most beautiful and exciting closure of our vacation in celebration of Jesse’s first year of Retirement and 61st birthday! Thanks so much for enhancing our JOY this trip. See you all in 2025 and Happy Holidays! Freda & Jesse
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Nov 30, 2024Great experience because of how we were treated by the staff. They are truly the heart and soul of the hotel
What makes this hotel is the employees. From the time we arrived until the time we left everyone was positive and very helpful. Especially Tanya from the lobby Safa, Georgina and Kadian from concierge and Elesia from housekeeping. They truly made us feel welcome and were knowledgeable in their jobs.
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Nov 30, 2024
Superior resort and staff
This trip was a 50th birthday vacation with from husband. He booked the Oceanview Butler Suite. You are provided a day and evening butler, we had Rennardo as our day time butler for the first few days and Valentine for the remainder. Our evening butler was Omar for our entire stay. They communicated with you each morning and evening through WhatsApp, letting you know what restaurants are open for the day and entertainment schedule for the evening. They were always easy to reach using this method and very attentive. They even saw us on the beach and stopped to make sure all was going well. Our room was large with a sitting area, large bathroom with a jetted tub, separate sinks and a walk in shower. There were 2 closets for each of us. We also had a beach bag in the room for our use during our stay as well as slipper/flip flops. We did not have enough hangers so we reached out our butler and he brought us plenty more to supply us both. The balcony has a sofa, table, a hanging chair and a rack to hang wet swimsuits so you don't hand them over your balcony. They provide nightly turndown service. The resort itself is grand and regal. The landscaping is beautiful, a very tropical feel. All staff we encountered were kind accommodating. Your room key is on your wristband which is great, you never have to worry about forgetting or finding your key. There are two other Iberostar resort next door that you can visit and use their accommodations, however they cannot use ours. If you are staying here, I'm not sure why you would want to go anyplace else. They do not take reservations for restaurants except the Japanese restaurant. We found there was a wait most days unless you get there on the earlier side. They ask if you have food allergies. On our third night, we were checking into the restaurant one of the hostesses asked about food allergies and the hostess next to her answer, she remembered my husband's food allergies. I wish I remembered her name, I was so impressed that she remembered, it wasn't even a restaurant we had eaten at before. The towel booth has sunscreen so there is no need to bring any unless you prefer to have your own. There were always beach chairs and palapas available but there were people who would put towels out early to reserve the prime spots in front. We preferred the sunbeds. Staff came to the sunbeds to see if we wanted a drink. You could spend the entire day there, and we did. Beach is nice, it isn't the best I've been to but the service is unmatched. There were activities by the pool during the day and entertainment every night. If you have not been to an Iberostar resort, I suggest downloading the app before you get there so you know what activities are available during your stay. There was a white party event during my stay. If I didn't have the app and checked before I came, I wouldn't have been prepared for this event. I had such an amazing time at this resort, I will definitely be back.
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Nov 30, 2024
THIRD TIME – STILL CHARMED!!!
As a rule, we generally do not return to the same vacation destinations over and over. There are too many new places to try and even a great experience is usually not the same the second time. The Iberostar Grand (now Joia) Rose Hall is where we make an exception. We just completed our third visit since 2019, and the hospitality of this place continues to exceed expectations. The feeling of hospitality extends from the moment you arrive. Exuberant Michael handled our bags at both check-in and check-out and Basiene handled our registration. I had communicated with Basiene prior to our arrival about dinner reservations for our larger family group of seven and he was exceedingly helpful and professional in that regard. We received a complimentary room upgrade to a beautiful oceanfront butler room and there was a “Welcome Back” sign on the door when we arrived. The room was in excellent condition and the bed was extremely comfortable. Travis, our primary butler, communicated with us every day and was helpful with a number of tasks – from restaurant arrangements to finding my wife a comfortable pillow, to assisting with golf reservations for our sons. Twice daily housekeeping services were consistently timely and complete. We relaxed at the beach and the pool each day and enjoyed both thoroughly. It was never an issue finding lounge chairs at either location. The beach is beautiful, with calm, almost waveless, blue water. They clean the seaweed thoroughly each day, though there is seagrass in the seabed starting about 15 feet from shore. Pools are clean and well maintained. Our kids really appreciate the dedicated pool volleyball area, where they could go and play whenever they wanted (unlike similar resorts that put the net up for an hour as a designated activity and then take it down). All kinds of other activities are offered throughout the day, and the activity staff is full of enthusiasm. Andre and Travis keep the rum flowing (and the party going) at the pool bar and drink service at both the pool and beach are consistently attentive. You can do as much or as little as you want. We tried all the restaurants during our stay. I will stop short of saying the food is great, overall, but there are plenty of options for a week stay and it is generally well-prepared and served warm. Jerk chicken and a Red Stripe at the beach shack is pretty tough to beat. Pretty much every restaurant has a grilled Caribbean lobster option, and I made sure to sample all of them! Service was consistently excellent. Nobody bats an eye if you want to order two appetizers or get an extra desert for the table to try. Our best meal was at the surf and turf restaurant, on the night where the hotel lost power for 45 minutes. The staff did an amazing job of keeping everyone’s spirits up, drinks filled and bread on the table, while we waited for the lights to come back on. It became like a house party and when the lights came on and the steaks arrived, they were cooked exactly to order. Finally, I want to make a special note of appreciation to Michele (pronounced mee-KAIL-ay). His primary job is to train other bartenders and assist managing the resort’s beverage program, but he also sets up a cocktail bar in Hemingway’s on weekend nights. He is a true craftsman and one of the most interesting people you will meet. We had such fun drinking and talking with him on Sunday night that he offered to come back and open the bar, just for us, after the end of his workday on Tuesday. Exceptional customer service! He also does mixology and wine-tasting classes. If you enjoy craft cocktails and good conversation – seek him out. My suggestions for improvement are to open the buffet restaurant for dinner on more nights and turn down the music in the lobby bar late at night. People who want the disco will go to the disco, so give the rest of us a quiet place for an after-dinner drink. Otherwise, though, we had a relaxing and welcoming stay and will definitely return.