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Hotel overview

Secrets Riviera Cancun, nestled between the Caribbean Sea and the Lagoon of Bahia Petempich, is an all-PreferredClub-Suite resort for adults seeking an exquisite getaway with pampered, destination-concierge style service. Guests will enjoy exclusive, Unlimited-Luxury™ inclusions such as a boundless gourmet feast at Rosewater and inspirational dining options on the beach with top shelf spirits. Should guests want to mix and mingle, there is Breathless Riviera Cancun Resort & Spa next-door, providing guests with the perfect balance of romantic tranquility and social sophistication. With exclusive, free-flow access to Breathless, guests can choose to have a rejuvenating spa treatment at Relax Spa by Pevonia®, join a water aerobics class, cool down with a curated cocktail in hand by the energy pool, or become immersed in entertainment and dance to the music of international DJ’s. No matter a guest’s desires, Secrets Riviera Cancun provides an array of endless opportunities to create romantic, timeless memories.

Location

Puerto Morelos
Cancun International Airport (CUN) : 12 miles

Property information

Year Built: 2016
Total rooms: 164

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Hotel details

Amenities

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Activities

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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 1562 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Secrets Riviera Cancun

    **A Rainy Stay, but an Unforgettable Bartender Made It Worthwhile!** Our stay at Secrets Riviera Cancun was not quite what we had hoped for, mainly due to the relentless rain that lasted our entire trip. While the resort itself was beautiful, the gloomy weather put a bit of a damper on our experience. The food was okay—not bad, but nothing particularly memorable. The entertainment was decent, offering some fun moments despite the lack of outdoor activities. However, the absolute highlight of our stay was **Armando Luis "Luigi"**, the bartender at the Preferred Club. Luigi single-handedly turned our rainy vacation around with his exceptional service, upbeat personality, and incredible mixology skills. He greeted us like old friends every time we walked in, crafted amazing drinks, and kept the atmosphere lively with his humor and charm. No matter how gloomy it was outside, Luigi made sure we had a fantastic time at the bar. Would we have preferred sunny skies? Of course. But thanks to Luigi, we still left with great memories and smiles on our faces. If you’re heading to Secrets Riviera Cancun, do yourself a favor—find Luigi at the Preferred Club bar. He is truly the heart and soul of this resort! ⭐️⭐️⭐️⭐️ (One star added just for Luigi!)

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    Excellent experience and good value compared to others considered. We liked going to the Breathless side to have an energetic expeience, but then go back to the Secrets side for relaxing. I found the food very good. I liked having on site entertainment.

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average Hotel / Great Staff!

    Secrets is attached to Breathless. One excellent restaurant/bar, pool for Secrets side. Everything else is on the Breathless side so you better be ok with loud music, lots of partying and long lines for the restaurants (on average 60 - 90 min wait). Buffet restaurant is congested, dark, loud and nothing special for food, was closed for dinner every time we tried to go there. Speciality restaurant food quality is good, staff were all fantastic. Small area around the pool on Secrets side so you have to fight for a lounge chair or cabana. Pool is nice but not huge. Live entertainment at the Secrets pool and Rosewater is quite good and beats the party music next door. Beach is nice right close the hotel but small in size and not a good walking beach if you want to go any distance. Very few chairs with umbrellas on the beach. Preferred club lounge is pretty much the same as other hotels in the chain but this one has very few comfy chairs, just bar stools. Shout out to the excellent staff who made an otherwise underwhelming vacation very good - Louis in the Preferred Club bar; Lino, Yesenia, Adal, Julian at Rosewater, John at Picante, Pablo at Spumante, Stephen from the Entertainment team, Adrian & Daniel from the pool and Nedel (the best pool server ever!!!). Preferred Club Ocean front room was nice. Ocean front swim out rooms looked nice but the others are back, have very little view. Some non preferred rooms have views of the backside/roof of the restaurant. Have stayed at several Secrets and this one is the low man on the totem pole. Nice but nothing special. Spa experience was expensive (as always) but very good. Bottom line - the staff are the best! Hotel is average. Beach is just OK. Weather was great!😎

    Feb 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Resort

    We thoroughly enjoyed our experience. The staff was attentive and efficient as well as friendly. The variety of food venues and food was delightful. The resort was well-maintained and had wonderful views from our room. The entertainment was fun and diverse, with something that would capture the interest of almost anyone.

    Feb 04, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Good but not great!!!

    Rooms were nice and clean, food was good at most of the restaurants. Luis the bartender at the Secrets private bar was BY FAR the best staff member in the entire resort. Would I go back I doubt it, was looking for five star and was a bit disappointed, try somewhere else next time.

    Feb 03, 2025