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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Awesome guy!
This guy was awesome!! Very easy going with a great personality. My husband and I enjoy chatting with him and hearing his stories.
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El Gaucho is the best place for dinner at TRS
My husband and I are visiting TRS for the second time and one of our favorite places to get dinner is El Gaucho. First, the food is tremendous. We’ve come here three times and have enjoyed the most delicious meals, made with some much love and care, it keeps us coming back for more. Chef Mariano and his team should be proud. But the thing that truly makes El Gaucho special is the care our hostesses Cindy and Loren and our waiter Ramiro put into each evening we spend here. They remember our preferences, they add special touches that make the experience feel incredibly high-end and they take the time to really make sure you’re enjoying every part of your experience. Zara, their manager, should be proud. If you’re even slightly unsure if a steakhouse is the right choice your dinner at TRS, let me assure you, El Gaucho is worth it!
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El Gaucho Steakhouse
Love this resort! Our dinner at El Gauchos steak house in the resort was AMAZING! The absolute best service we have ever experienced from our server Oscar! Highly recommend !
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Anabel is the best!!
Anabel was amazing, I just had the best 80 minutes of my life!!! I was worried about the deep tissue but I’m so glad I got it, I feel perfect now!!!
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Helios has the best staff and amazing food!!
Helios has the best staff: Edwin, Julio, Cesar, Jovanny and Francisco. They are engaging, friendly, fast and become family. The ambience of the restaurant is amazing. You’re sitting right there at the beautiful ocean. Go experience, Helios.