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Hotel overview

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge.

Location

Cancun
Cancun International Airport (CUN) : 11 miles

Property information

Year Built: 2019
Floors: 16
Total rooms: 180

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The Environmental Sanitation Tax of a minimum 76 MXN (approx. $5.00 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Please be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Spring Break Policy - We cannot guarantee a spring break-free environment.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 8083 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not worth the cost

    The resort was decent - food, drinks, pool, etc. Even though it is somewhat of a budget resort, I think for the same price you could get something much better. The app didn't work and when I asked, I was told I needed to upgrade to diamond to get a butler to make reservations for me. I wasn't super interested in paying more for what I thought should be included so I just ate at the buffet every night. Which like most all inclusives - was hit and miss. The biggest issue I had was that I was there for 5 nights and four of those, a man walked in on me while I was in the room. To be fair, it might be my fault because I wasn't using the do not disturb sign, but I don't think you should have to before 10 or after 8. The first night - someone walked in at 8:45 with a birthday cupcake and all he said was "I knocked" over and over and I had to SCREAM at him to leave The second day - housekeeping at 11:10 ish (tbf- this one might be on me, but it's a party resort, I can't be the only person who wants to sleep until noon on vacation). Third day - all good Fourth day - someone came in at 8:30pm to restock the fridge while I was showering Fifth day - I don't know who this was but someone opened my door at 9:30, despite the do not disturb sign. I also had an employee walk me from the elevator to my door and wait for me to open it, which I thought was weird. Intentions seemed friendly but I had to tell him that I wasn't going to unlock my room until he left.

    Jul 02, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Fun times in the summertime

    Overall my trip to Cancún was very nice and relaxing. I went with friends and we upgraded to diamond club. We truly could’ve saved our money because we barely saw our butlers Iran and Samara, only in passing, ONCE. I learned from my friend that with diamond club we can schedule complimentary hydrotherapy but the was the last night of our stay. If I would’ve known sooner I could’ve took advantage of that daily because that’s the only jacuzzi in the hotel with hot water. However, I will say when I messaged about making a reservation and confirming our transportation back to the airport they were helpful but most of the time we just went to the restaurants and made our own. That upgrade was a waste. The regular staff at the hotel was very nice and attentive. The pools weren’t too overcrowded and the waiters were awesome.

    Jul 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    my stay

    the hotel definitely has luxury feel to it from the rooms to the restaurants. Loved my stay and want to go back again. The staff was amazing and very helpful which made my experience even better. The blue water beach did it for me as well loved the views i had.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Views! Great stay!

    This was an amazing resort from beginning to end of our vacation. Beautiful ocean views from our balcony. There was not one issue i had ....The roof top was the highlight for me with the them party that was going on that day. I had a bottle and section and had a great time on the rooftop party! I will recommend this resort to anyone that ask what is a great resort in cancun! Also the food wasn't bad for an all inclusive resort!

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Don’t come

    Absolutely one of the worst experiences. The food was horrid, the customer service terrible . The only thing that was excellent was the room! The sharks- excursion guides are horrible and literally get mad at you and lie if you do not want to do their timeshare presentation !! The manager of them is even worse!!!

    Jul 01, 2025