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Hotel overview
Location
Phoenix{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
• Historical Preservation Fee of $11 included
• Hi-Speed, In-Room Internet Access
• Biltmore Golf Replay
• Two bottles of water, refreshed daily
• Local Calls & Long- Distance Access
• 24-hour Fitness Center access with fitness classes
• Pressreader
• 1-hour complimentary bicycle usage
• Access to all 3 Twist water slides at Paradise Pool
• Lawn Games
Ratings & reviews
TripAdvisor traveler rating
3559 reviews
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Oct 05, 2024Racist place
Big racist place. If they see of your brown and on public canal property they call the cops on you. Was on public property on the canal charging my board when they sicked their security guard and threatened to call the police because “we were making them nervous” just by sotting there charging my board. We all know what they mean by “making them nervous” people of color making them nervous
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Oct 03, 2024Nice. Comfortable. Air conditioning needs work
The Biltmore is a beautiful hotel situated about 15-20 minutes from the phoenix airport. The pools and gym are very nice. The room is large and spacious however needs work on the air conditioning and maintenance. My air would turn off in the middle of the day and the room would be 80 degrees and take about 2 hours to cool down. The restaurant in the hotel is decent. Caution that you have to walk outside a lot to get from building to building so bring comfortable shoes and light clothing. Watch for fire ants and scorpions!
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Oct 02, 2024
Racist packed in purported glitz and glam
I visited this Resort with the intentions of having a relaxing birthday trip for my 40th bday but I quickly realized that it would be anything but that as the people (employees and guest) are racist!! I booked my room through an online booking platform and not the hotel website, this was seemingly my first offense because each and every agent made it a point to make a comment about it. Anyway when we arrived on the 25th an agent by the name of Bre checked us in, she “upgraded” our room purportedly free of charge (my bill says different) and we were on our way. As we were walking to the room I had a feeling of being unwelcomed but brushed it off. Got off the elevator and I can tell you the hallway was in shambles, the wallpaper was peeling and it felt old and dreary. When we got to the room the bathroom was so small but the room itself was huge, from the dust on the lampshade I could tell it hadn’t been properly cleaned so I called the front desk and spoke to a lady named Dominique I explained that the room was not suitable and that I came to celebrate my birthday if I could change rooms she was nice enough called me back said she spoke with her manager and that I could get a Cabin room the next day for an extra $200 a night, I agreed because I just wanted to enough my birthday. The next day was the 26th my bday, my husband and I went for brunch and on our return to the Hotel we stopped at the ice cream shop “Cup and Cone”. There were two ladies behind the counter a younger brunette lady and a blonde haired older lady, well I can tell you that the old lady looked at us with such disgust that I was stunned. She had an attitude and it was evident they didn’t want to serve us. We got our ice cream and left btw the ice cream was so bland in taste it wasn’t worth the money we spent. My husband and I sat in some of the chairs they had on the sidewalk and ate the ice cream we spoke of our experience and how uncomfortable it made us and I said to him “racist really amuse me, if you don’t like people of color then just go and live off the grid” at that moment we were approached by an African American gentleman who said he was checking out because he was charged a historical fee but the people who were not of color who he came with was not charged the same fee. When he enquired why he was charged they could not give a satisfactory response, I wish to state that I too was charged the same fee at $11 a day. After that interaction I had very low hopes for the day, I went to the spa, the employees were nice however the guest all acted as if they had seen a foreign object whilst I was amused it did not make for a good day as I did not take advantage of the lounge area really and left soon after my treatment was done also the lady that did my facial was asking me some weird question in the lounge area in front of everyone as to whether or not I saw a horse in some weird sculpture I said yes so she would leave me alone and then she said hmmmm no one ever sees it I said ok and took a seat wth!! Anyway as I was to be relocated to the Cabin, I had been calling since the morning and was given the run around we even visited the front desk where the Agent reviewed the notes and laughed in our face, I was thinking what’s going on. In any event at 3:00 pm I said to my husband they are going to wait until 4:00 pm on the dot before they call us. So said so done at 4:05pm we received a call saying the room was ready a bellman would come and get our things. I can tell you that they put us at the very back of the property in a Cabin with no view and an accessibility room at this point I was too drained and disturbed to complain, whilst the room was nice, it wasn’t nice to have a shower and have the entire bathroom soaked and placed at the very back like unwanted trash. We did not bother eating at the restaurants or doing anything on premise because we just felt unwanted so we spent most of our time either in town or in the room at the back. This was by far my worst travel experience. I’ve traveled the world all over Europe and the US and never have I felt so unwanted and judged. If you’re a person of color this place is not for you I fear take your money and go elsewhere.
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Sep 19, 2024Wonderful stay, wonderful tour
We stayed in one of the cottages. Just lovely and very comfortable. We stayed at this property as part of it's design was by Frank Lloyd Wright, although he was not the architect of record. We took the Biltmore tour about the history of the property. Great guide, great tour. Only wish would have had a longer stay. The grounds are immaculate and the staff friendly and accommodating. If you are a FLW fan the lobby is beautiful and so worth while.
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Sep 13, 2024
Iconic hotel with flaws
Beautiful hotel, meticulously maintained but with some genuine flaws for business travelers. First the perfume in the lobby is incredibly strong and makes using it uncomfortable. Second is the lack of breakfast restaurant in early AM during weekdays. Restaurant opens at 7 but given the time zone and conference center it should really open at 6 or possibly 5:30. So many hungry folks lined up at 7 waiting for food. Third temperatures inside were significantly too cold in conference center. Other positives - an amazing gym and spa. Finally it has a cricket problem in the cottages. Of the 4 nights I was there I had crickets actively chirping in my room for 3 of them. I personally killed 8 in my room. So if you are not ok with crickets, avoid the cottages. This may only be for part of the year, but right now they are bad.