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Hotel overview
Located on a beautiful peninsula with a private beach and surrounded by dazzling turquoise waters this is an ideal romantic getaway for Adults Only. Luxury accommodation offers modern and stylish British colonial décor, all completed with natural, earthy colours. With a range of à la carte restaurants serving specialities from around the world, Caribbean delights, and even a café with late night snacks, dining here will be a remarkable experience. Unwind lounging by the poolside with cooling cocktails, or enjoy the Caribbean breeze and soak up the sun on the lovely beach. If you’re looking for a little relaxation, treat yourself to the Secrets Spa by Pevonia® offering a superb range of relaxing body treatments.
UNIQUE SELLING POINTS
• AAA Four Diamond award-winning resort since 2011
• Just 15 minutes from Montego Bay International Airport
• Exclusively situated on Montego Bay’s breathtaking peninsula, surrounded by the Caribbean Sea
• Luxurious all-suite resort with a hip, vibrant ambiance featuring stunning ocean and ocean front views
• Romantic getaway for the young at heart
• All Preferred Club suites offer soaking tubs on the terraces, with swim out access from select suites
• Free-flow access for guests to Secrets St. James’ facilities next-door
• Butler service is available for all room categories*
Guests staying in the Preferred Club Swim Out or higher room category will receive personalized butler service at no extra cost. Guests staying in Junior Suites and Preferred Club Junior Suites can purchase the butler service for an additional cost.
• Promenade between both resorts featuring shops, restaurants, piano bar, theatre, game lounge and more
• Authentic Jamaican jerk chicken & beef patty carts at the beach and pool daily
• Boasts a 300-yard dedicated beach area with calm water that’s perfect for swimming, snorkeling and water sports
• Guests have access to the resort’s private catamaran (additional costs may apply)
• Recently enhanced spa featuring unique spa cabins, a hydrotherapy area*, a yoga garden and more
• Features 3 Wedding Gazebos, 2 of which are on the piers overlooking pristine waters
• Boasts a state-of-the-art convention center, approximately 10,000 sq. ft.
• Located within close proximity of 5 major golf courses, 3 of which are world-renowned.
• Situated near Montego Bay’s famous “Hip Strip” and other local points of interest
• computer access is available with printing in all our lobby lounges
*Temporarily unavailable
Location
Montego BayProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple
rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10798 reviews-
Average overall with a few wonderful high points
Initial impressions of resort? Average presentation, cold reception in lobby area and by UVC rep. Room was not ready even though we were not early. We were ushered out to lunch at the poolside restaurant which was average. The food at this resort did not compare to food at other Secrets properties I've visited, esp. Mexico. The UVC rep insisted we contact her thru WhatsApp and seemed annoyed when I asked her not to walk away until I could confirm the WhatsApp handle for her. Customer service in general was not friendly. That said, I'll proceed with highlights. We had great service all-around at the Frenchrestaurant. We had great service by many in the morning buffet, includingShattayvia and Alicia whose friendly face was a constant we looked forward toseeing. We were delighted to end our trip with a most charming experience withAntoniel Flowers in the buffet area. Such a gentleman and such attentiveservice! The highlight of the resort was ourTepannyaki dinner our last night with Chef Romaine. He was a HOOT! SO funny, sotalented, and frankly just charming! He and Alvin at the central pool bar werethe highlights of our trip! Hands down most memorable customer service! Another memorable touch, the violonist and celloist - just wow! They were so talentedand such a joy to listen to. I would be remiss not to mention Ann-Marie,Amstar Rep. She was awesome! So friendly, warm, and engaging! She helped usbook a fantastic and memorable dolphin cove tour. The other Amstar reps didn'tseem too interested in talking with us so Ann-Marie's smile, light and energywere refreshing. Reception by my UVC on-site representativewas as usual pushy, uncomfortable, and oddly sarcastic at this property. Sheseemed to be talking poorly of me each time she saw me, not realizing howobvious she was. Did not appreciate that at all. Pretty over UVC altogetherwith how they force the initial welcome meeting onto you within hours ofarrival to every trip. If I saw the value of renewing, I could easily findthem, yet they try to push you into every meeting and this one tried to guiltme into a meeting and ignored my request that she respect my 'no' to furtherdiscussion. The beach outside was beautiful and pools well-kept, our bathroom flooded from above the last night (apparently a mid-wall plumbing leak), staff were right on it. You can request free snorkeling equipment in the mornings 9 and 10am but we kept either going too late or weather conditions didn't allow for viewing. If you bring your own snorkeling equipment, there are some fun fish (and even an eel) to see on your own nearby.
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Complete relaxation in contained environment. Suits people who just want to sit on a beach and be pampered
The resort is large and friendly. The staff are cheerful. Our rooms ( we stayed either end of a holiday) were clean and well presented. Food was more mixed. The breakfast was excellent but dinner was disappointing in terms of range of choice. The Jamaican buffet on Fridays was good but restaurants outside of this were limited. Drinks certainly flow. Entertainment was loud but finished in time for sleep. It was possible to ignore the loud pool parties. There was a good mix. This time s not an authentic Jamaica experience but the location is lovely. You could be anywhere with a beach but the view is good.
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Probably last all inclusive holiday
After being to Antigua for the last two years at Royalton we thought we would have a change and picked Secrets Wild Orchids Jamaica. The staff on the whole were very good and particular mention to Alvin at the pool bar. The down sides of this hotel, no where enough staff on any of the bars, waiting ages to get drinks with normally only one member of staff on. When you consider it took four different staff members to take out bags from the bus outside reception, to reception, to our room, there is obviously a need to reassign staff. The food was at best okay but some meals were poor, the buffet didn’t have a great selection either. If you want to eat after 6pm (when they open) prepare to have to wait in some instances 26 tables in front of us. Pool beds if busy very hard to get, butlers reserving for guests, crap cabanas taking up most of the areas directly pool side at $100 per day providing no sun cover but you get premium water 🤷♂️ The main pool was closed for 1.5 days which was unbelievable, just get the chemicals right over night. Considering this is labelled a five star resort (it is nowhere near) it felt as if they had all your money already as all inclusive so no need for extra staff to speed things up or excellent food. Nothing to do with the hotel but just for information. We needed to go to the local private hospital for a case of throat infection and you really need to have your wits about you. They wanted $1000 as a start and would advise if extra was needed. I asked how much the consultation with the doctor was as I knew what was wrong with me, $572. When I got into the back area I was met by two nurses who wanted to know information about the most bizarre stuff but wouldn’t look at my throat. When I eventually seen the doctor she confirmed I had a throat infection and was recommending I stay there on an IV which I refused as I just needed some antibiotics to take. My bill was $572 for the doctor to tell me I had a sore throat, $32 for the plastic cap to look into my ear and $32 for the plastic cap to take my temperature, $120 for the hotel taxi, $72 for my antibiotics and $60 dollars for the hotel nurse to see me. Don’t get ill
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Worse experience
One of worst experiences. Been to few Hyatt resorts but never had this experience. We paid premium price for preferred club and got room after waiting for 2 hours. Today there is a loud music coming from outside and cannot go to sleep after long trip I am not sure how we can spend 5 more days
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Pleasant enough. Not luxury.
This holiday was for our silver wedding and a 50th birthday. We thought we would push the boat out and go somewhere super special and were reassured by the trip advisor ratings and Virgin Holidays who referred to it as one of their luxe destinations. I would trust neither now. Good points…lovely people in the restaurants and house keeping, lovely beach and enjoyed the buffets for breakfast and lunch. Nice enough room and bathroom. The bad points…the hard sell of some sort of time share scheme started upon check in. We resisted and were approached reasonably agressively 2 days later for failing to turn up to a ‘breakfast meeting’. We enquired at the reception/trips desk about a visit to a historic house. This was not one of the set trips they offered which they tried to push us toward. We were told that the plantation house we wished to visit independently wouldn’t be possible as it was “closed to the public”. This proved to be completely untrue and we organised to go independently. The evening dinner was via a series of themed restaurants. The food was pleasant and adequate but in no way fine dining. I’m not sure who the hotel is aimed towards. They clearly want to aim for the luxury end with couples, honeymoons etc and yet was a weekly rum festival (sounds good) which was a car driving up band down the beach front with deafening and I mean deafening music blaring. It was just bizarre and completely at odds with the rest of the background reggae, soul etc. Overall we did have an enjoyable, relaxing time.. The majority of the workforce were very pleasant, (let down by management and the front desk) but don’t make the same mistake that we did expecting a 5 star experience. Ultimately, we came away feeling that ‘we’d made the best of it’ rather than feeling like we’d had the holiday of a lifetime we’d hoped for.