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Hotel overview
One of Jamaica’s best all-inclusive resorts, the elegant Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort promises guests a luxurious escape, surrounded by stylish architecture, a pristine beach and soothing tropical breezes. This new-generation all-inclusive property offers discerning travelers a family-friendly vacation experience with entertainment for guests of all ages including a lazy river.
Designed to deliver unrivaled tropical getaways, from the unlimited à la carte dining to the signature handcrafted DreamBed™ mattresses, Royalton Blue Waters Montego Bay sets itself apart. Guests can take advantage of the ‘stay at 1 play at 2’ benefits of side-by-side luxury all-inclusive resorts with access to adjacent Royalton White Sands.
Location
Montego Bay, JamaicaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7162 reviews
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Dec 01, 2024Diamond Club Package - Not worth the $ Very Long, but worth the time to read before you book
As a 3rd time returning guest with the Diamond Club package purchase I wanted all of what my dollars paid for the butler services throughout the day, top shelf beverages, nightly turn down services and replenishing of snacks in room. Pros: The wait staff in the restaurants were great, very personable and attentive. Berry at the lobby bar was the absolute best, hands down. He remembered our drinks and made sure to give us premium liquor without hesitation. The grounds are well kept, pools and beach area are clean. Our luggage was mishandled at the airport, but that did not impact our hotel stay. Upon our arrival to the resort, approx 3pm, we were greeted and taken directly to the check in desk and then taken to the Diamond Club Lounge. Cons: We were introduced to Desmond, who we thought was our butler until he began talking about the resort and signing up for a tour for a free gift. Okay, we fell for it and booked the 90 minute tour 8:30am next day. We were then given our band for our room but was never given our butlers name. From experience butlers will contact you via whats app if not present at the time to do a formal introduction which I confirmed with the desk agent. That didn't happen at all on our first day. Day 2, received calls to the room from Desmond and desk agent. During the tour in which we weren't interested in purchasing anything (time share/Diamond club member) and shared with the tour guide, we were focused on our locating our luggage. Once the tour was over and we advised our butler was non existence, we then got a text on day 2 @ 11:13am from Lavardo, who advised he had been looking for us all morning. Not sure why he wasn't aware of the booking of the tour because the agent and Desmond knew. I advised Lavardo we were at the Diamond club side beach and he responded he was in the lobby..An hour later I had to ask him if he was available to bring us some food and drinks. Food wasn't available until 12:30, so we waited and received jerk chicken and fries. Lavardo then introduces us to Tashika (Tash) who would accommodate us after his shift and he would add her to our group chat. DIDN'T HAPPEN. Day 3 text Lavardo at 11am, no response, text at 2:40pm all for him to say Tashika would be there and would be contacting us. We watched her tend to someone right on the beach where we sat for about 20min while she was texting us and I expressed my disappointment with the lack of butler services. Finally received our drinks about 3:30pm and she set up 2 chairs for us, apologized and blamed Lavardo for not creating the group chat. Let me mention the random dogs on the beach who casually roams around the lounge chairs sniffing for food and marking their territory wherever they want as the workers stand around talking and watching. Signs up to not feed the animals and yet guest still do, hence why they are comfortable walking up to you as you eat your food. At 4:30pm Tash advised her shift ends at 5pm, Lavardo isn't in so if we need assistance to contact the front desk. Ummm, excuse me but I did pay for the Diamond package only to get treated like a regular guest. Day 4, our last day, received a text from Tash bright and Lavardo bright and early asking to provide our check out time to arrange for a bellman. I declined any help at this point. Now everyone is looking for a tip, I THINK NOT!!! Upon departure Lavardo was not there and she hung around in hopes of a tip. Obviously I had a great experience since this is my 3rd time returning and wanted to share, only to be highly disappointed with the lack of service and communication.
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Dec 01, 2024Should be a five star except for the hotel reception
I would give this hotel a five star if it wasn’t for the aggravation I went through a check-in. Spent my entire first full day, trying to get them to move to the proper room only to have to get two managers to do it exactly as it should’ve been done hours before. Very disappointing. And as a person who does a lot of customer service, they basically didn’t offer anything for our aggravation
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Dec 01, 2024Royalton Blue Waters
The Royalton Blue Waters is average regarding accommodations and service. I added my guests names to the reservation and selected prepay so they could check in prior to my arrival. That didn't happen and they made my guest sit in the lobby for 3 hours awaiting my arrival. It was very difficult getting restaurant reservations as they tell you everything is through the app starting the day before, when in actuality they book for people in advance. The fitness team was great. Andre brought energy and fun to aquafit. Daniel gave a very personalized class for TRX, taking injuries and the heat into consideration. If you are looking for something actually in Montego Bay, choose something else. This location is in Trelawny about an hour from MoBay. If you want something a little off the beaten path, this location may interest you.
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Nov 30, 2024
Go somewhere else unless you want to to disappointed
The staff were hit and most weren’t very friendly but the friendly ones were amazing and made our time great: Jehneil - lobby bar Orin - dinner Tony - photography Sashinel - lobby bar Akin- lobby bar So 5 out of the 100 staff they had were friendly =( I hope these 5 get the recognition they deserve for being so amazing!! The rooms were not up to Marriott standards, the front desk were the most unhelpful, rude and slow people we ever dealt with. When we checked in they never answered any questions, never told us where to find anything or how to book restaurants we were on our own to figure everything out. We were told we can get change when we got to the resort and front desk wouldn’t give us change for whatever reason so we were stuck with big bills. The restaurants were always booked up and then when you walk by there are many empty tables. We booked one restaurant and when we showed up it was closed and we were never informed. Just save yourself and stay somewhere else so you aren’t as disappointed as we were. I’ve never been so excited to go home from a vacation.
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Nov 30, 2024Management responses are repetitive - issues remain the same!
I submitted review for hideaway at Royalton blue waters - commenting on no water sports, spa in need of repair, no top shelf booze etc These issues have not been addressed for almost a year. Sergio Martinez please contact me via tripadvisor.