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Hotel overview

This beachfront hotel personalizes all-inclusive vacations. Fantastic dining options, comfortable accommodations plus endless activities both day and night guarantee the most fun for the entire family. Discover a completely refurbished area that combines fun, entertainment and a great gastronomy option. LA ISLA is a gastronomic area composed of a food truck with international specialties and an entertainment area for the whole family: kids club, playground area, revolving stage, climbing wall, shop and cooking lessons room plus psychomotor skill area for the little ones.

Location

Punta Cana - Beach
La Romana airport : 55 miles
Punta Cana, Dominican Republic (PUJ) : 15 miles

Property information

Year Built: 2004
Total rooms: 1428

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The Dominican Republic imposes various restrictions each year for Easter. They usually begin the Thursday prior to Good Friday and run a few days past Easter Sunday. The following regulations may be enforced: -Motorized water sports may be banned -Non-motorized water sports may be limited or banned -Alcohol consumption may be restricted (most resorts get a permit enabling them to serve alcohol to nonnative people during the ban) -Music may be limited or silenced
Advisory The hotel will renovate 288 rooms with modern designs and high-quality furnishings, enhancing guest comfort. Construction (April 21–Nov 30, 2025) will relocate guests to villas to avoid disruption. Upgrades include pools, restaurants (buffet, Japanese, Grill), lobby, bar, theater, and gym. Affected services will temporarily shift: pools remain open, reception moves to Bouganville, and dining/theater/gym access is redirected. New areas debut Dec 1, with fencing to reduce visual impact.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 10359 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another perfect visit to paradise

    This resort never disappoints. Check in and out without a glitch. Room was on the ocean with a sparkling pool near by. Restaurants were superb. Since we stayed for two weeks we were able to visit all the variety of offerings. My fifth time here and I will continue to visit. ❤️

    May 22, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Worst Resort Ever

    This is a very old property. Mosquitos were everywhere. The room was full of mosquitos. The bathtub had mildew stain. The ceiling had water damage stains. The customer service desk staff was rude and didn't understand english (at least they act like they didn't). The food was horrible the drinks even worst. The reservation process for the supposedly better restaurants was not a process at all. They really need to treat the core of their mosquitos problem. They tell you don't drink the water but then don't want to give you bottled water. I will never stay at this property again. My advise don't stay here!!!

    May 18, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    foul odor in dinning room, was so bad that after 3 days couldn't enter

    the new rooms were great but the foul odor in the buffet dinning room was of i think stagnant water after 3 days could not handle it anymore made us feel ill just entering the room would not recommend this resort the staff was very polite and beach was fantastic

    May 17, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Terrible. Don’t stay here.

    Mosquitos infested filthy rooms. It appears as if the room sits empty for long periods. Stains on bed sheets. Rusty shower knob falling off handle. I wouldn’t recommend sleeping here to my worst enemy. The kids area is cool. The food is mediocre. The alcohol is watered down. Don’t come here if you have food allergies. The dining hall is a serious case of cross contamination.

    May 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love this place

    It was a unique experience. Once you arrive, they make you feel welcome and take great care of you. They give you all the information you need. They are very friendly. I recommend it if you go with your family because it's a very safe place. I went alone and was scared at first, but as I said, when I arrived at Bahia Principe, they made me feel safe. I EANT YO GO BACK❤️

    May 14, 2025