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Hotel overview

Constantly ranked between the top hotels in San Juan, the Sheraton Puerto Rico Resort & Casino is recognized as a modern urban resort. Ideally situated at the viabrant Convention District and steps away from Distrito T-Mobile, our San Juan casino resort is located just 10 minutes from the international airport and five minutes from historic Old San Juan. With newly renovated guestrooms, the property offers a rooftop infinity pool with stunning views of the San Juan Bay, on-site diverse dining options, full-service spa, a exciting 24/7 casino, modern meeting space, shuttle to Old San Juan and Escambron beach, among many other features, making this resort the premier place to stay.

Property information

Year Built: 2009
Last Renovation: 2023
Floors: 12
Nonsmoking rooms: 503
Suites: 22
Total rooms: 481
Total rooms and suites: 503

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory The hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $55 (Plus Tax)per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory A minimum Self Parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum Valet Parking fee of $28 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $55 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory New Breakfast Buffet Pricing. Add-On Breakfast Price: Buffet Breakfast in Choices Restaurant. 1. Adult (12 years +) - $38.00 (was $34.00) inclusive of tax but excludes gratuity 2. Child (3-11) - $19.00 (was $17.00) inclusive of tax but excludes gratuity 3. Child (2 and under) – Free

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 18
Pet Policy Pets Allowed: USD 150.00 non-refundable cleaning fee Per Stay; maximum weight per pet is 40.0 pounds

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 3867 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Excellent Staff Member

    We had a really complicated bill, and the excellent staff member - Gwyneth - was super patient with us, professional, friendly, and exceptional. Thank you thank you thank you. Viva Puerto Ricoooooooooooooooooooooooooooooooooooooooooo

    May 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great front desk

    Gwyneth at the desk was patient and extremely proficient. She helped sort out a very complicated bill. 10+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

    May 22, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Cheated and Mistreated

    Shame on Sheraton Puerto Rico! We booked our room in the Marriot Bonvoy member website. After reviewing the room's photos and descriptions, we reserved a "Deluxe Bay View ,Guest Room, 1 King, Bay View Balcony". The photo showed the nice balcony with the view. We were assigned a room on the 4th floor, the sliding door opening to the pool deck's common area. Front desk refused to correct, insisting that the pool deck is in fact a balcony and there is a bay view once you walk across the pool terrace. Would not change our room or adjust the price. Disgraceful! (BTW, hotel guests partied in "our balcony" until the wee hours.). The Cambridge Dictionary defines balcony as: "an area with a wall or bars around it that is joined to the outside wall of a building on an upper level". A pool deck is Not a balcony! We feel cheated, so be forewarned that if you stay here you may not get what you end up paying for. We live in Puerto Rico and were staying to attend some events in the Convention Center. This was our fourth stay in this hotel and our prior stays were very pleasant. We will not stay here again, there are many other options.

    May 18, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    No executive lounge at this Sheraton resort

    Pretty much resort style sheraton. I typically stay at sheraton because of the executive lounges they offer and this place got rid of there's for rental apartments. Only reason I was staying there in fact but no mention of these changes online so a bit disappointed with that. Honestly for what you get, the price, location and all that I think it's a bad value. I would not recommend unless you like full on family resort feel.

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Puerto Rico is a beautiful place in the world I love it and I we like to have a great business then with a woman I love form Pue

    Nice food Fine house A good business The water is beautiful And then have a good heart for a visitor I have never seen a beautiful place in the world like Puerto Rico than have a beautiful thing you have never see once in your life and I love to be there again I love Puerto Rico

    Apr 26, 2025