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Hotel overview
Royalton Splash Riviera Cancun, An Autograph Collection - All Inclusive is a modern property in the popular vacation hotspot of Riviera Cancun. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night.
Families will love the enormous on-site splash park, supervised kids and teen clubs and non-motorized water sports, perfect for days spent making unforgettable memories together.
Guests of all ages will enjoy Royalton’s signature All-In Luxury® concept, featuring unlimited, reservation-free dining, upscale accommodations, All-In Connectivity™ offering free, high-speed Wi-Fi for all your devices resort-wide, in-room Bluetooth speakers, and free calls to select countries.
Water park – As previously shared, our Water Park continues to operate seamlessly, boasting an array of 13 monster slides, four splash pad slides, two lazy rivers, and a range of pool amenities. The response from our guests has been overwhelmingly positive. Due to external factors, particularly unusual weather conditions in the region, the completion of the final monster water slide has experienced a necessary extension. To address this, we have proactively rescheduled its availability for our mutual clients to October 15th.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy -Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Best and excellent experience
My man Angel changed my entire life. I was lost before I met him, and in one single day I changed my entire life. He is and will always be the greatest thing that has ever happened to me. Also Terri and Taylor from Calgary are so sick and so tight. Hashtag shake and bake
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A great birthday celebration and time with my kids!
The resort is large, very clean rooms and friendly staff. Check-in took almost 2hrs, that was the biggest downside. However, the restaurants were amazing, and authentic cuisines, ambiance and experience from the specialty restaurants. The entertainment was good enough. The one thing I would change is that I would have liked for music all the time at the main pool to build a vibe. Otherwise, it has been a great experience! I so appreciate the cleanliness of the resort. Thank you to all the staff and management!
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Fabulous getaway
The service and stay was truly fantastic. Dario and Carolina were very responsive to our needs as was the pool staff, specifically Gabriel. Friendly and fast. The hotel was extremely clean and the food was really good- including the buffet!
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Overall very good, a few bumps but would definitely return
Room: Junior Suite with swim out; Diamond club Traveler's: 2 adults and a 19 month old Additions: room selection, pre-paid for ocean view (selected exact room) Overall the trip was very good, recent reviews had us a little concerned, but we have stayed at other Royalton locations and have enjoyed it. We selected this location as it seemed to offer a lot of activities that our daughter could do. The Good: - the food (quality and selection) - activities - tons to do, especially for families. Each day we did something new as a family and still felt like we didn't do everything. - extremely family oriented, staff go above and beyond for children, everywhere has high chairs, children's menus, etc. - clean - Shaken bar is a must - overall the staff were amazing, really felt like they wanted to make sure everyone had a positive experience. Things we would like seen improved: - check-in is brutal. Not only is it slow (we didn't get a room until almost 16:00 and we were there a little after 12:00 - check in is 15:00). We had pre-paid (an additional cost) to select a specific room which they didn't hold. We had requested a specific ocean view swim out but instead gave us a room facing the water park, which wasn't ocean view and on the other side of the hotel that we had requested. Obviously we were a little frustrated but they did remedy the situation, only it wasn't until the next day which meant we couldn't really unpack and had to change rooms. They did "offer us" some compensation - refund for the additional pre-paid room cost and 2 free massages, but we never received any of that by the time we checked-out. - pools are quite cold - we tried almost every pool, all about the same, tough to enjoy if its cloudy or the weather isn't perfect. - food between 11:00 - 12:00. I would say this is pretty niche since our daughter usually eats then so she can go down for her nap. But there are only 3 snack areas open at that time as they transition between breakfast and lunch. Would be nice if there was a little more availability for that hour, but it is what it is. Overall, we still really enjoyed our time there. Our daughter had a blast and despite her age/height restriction limited what she could do, there was still never a dull moment. This location upholds the Royalton quality with a few bumps but even with those we would definitely return.
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Andres for the win!
Andres was an amazing chef and entertainer. Probaably some of the best fried rice I've had in a very long time. The shrimp was to die for! Service was impeccable! The kids had big smiles on the entire meal. We're planning on booking the Tepenyaki or a second night!