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Hotel overview
Few places on earth are as captivating and inspiring as the AAA Four Diamond Iberostar Grand Rose Hall. Located just twenty minutes from Montego Bay, this adults-only, 5 star Jamaican paradise is filled with never ending service and endless luxuries. It's sure to please those in search of the world's finest vacation experience. Iberostar Grand Rose Hall offers an unrivaled experience, designed to pamper like never before. Here, guests are treated to all-inclusive, all-suites, adults-only paradise, rich in luxurious personalized butler service, 24-hour gourmet dining and dazzling amenities. The elegant colonial style architecture offers a stunning atmosphere designed to offer maximum comfort and maximum pleasure.
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
9813 reviews
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Nov 24, 2024Joia Rose Hall Butlers
Christopher and Alain were superb Butlers. This was my first time booking the butler service and will not be the last. They were both pleasant and attentive. They went above and beyond the expected service. If you vist here, pray to get them as your butlers. Salute and Respect to them both.
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Nov 23, 2024Pros and cons
3rd trip to Rose Hall Iberostar. The hotel is starting to show its age but we notice efforts to upgrade and improve. Unfortunately a strike occurred on our day 1 which negatively affected our experience day 1 and 2. Cedric Reid to the rescue and our meal times were scheduled without concern. All staff members are friendly and helpful; special shoutouts to our team of butlers, Gary, Ralston, Kadeen, Rohan - continuity and communication of service was somewhat lacking among the butlers but we were mostly pleased with their efforts. Our wedding anniversary was missed but they all tried to make it up the following day. Food service was great in all the restaurants; food quality was inconsistent. Sharon in housekeeping went above and beyond to make sure we were comfortable and clean. Very friendly human!! Can’t forget the gal at the cat sanctuary - very dedicated and welcoming to all. Spa services were great especially Samantha, the outdoor/beach massage therapist. But above all, Cedric was the key to a successful stay.
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Nov 21, 2024Overpriced & Understaffed
Our 10-day honeymoon at this resort was marred by staff strikes, limited food and drink options, and a blatant disregard for fair labor practices. Despite the beautiful surroundings, we felt guilty indulging in luxuries while staff struggled for fair pay and better working conditions. The resort's pricing did not reflect the reduced amenities and services, leaving us feeling ripped off. To potential guests, beware: this resort prioritizes profits over people. Research and support resorts that value their staff's welfare and provide transparent pricing. Let's raise awareness and demand better from the tourism industry Do better Iberostar.
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Nov 19, 2024This place is totally disappointing! They go on strike, no service! No restaurants open!! Eating a friggin pizza our
This place is the absolute nightmare, the service sucks ! They go on strike and all employees are disgruntled and pissed off at management! I will never waste my money or time here again! The management has been no help! Do not recommend worst enemy!!! Big waste of money
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Nov 19, 2024
ANOTHER ONE BOOKED!
Once again, in mid October, we had the privilege to be guests of JOIA Rose Hall or “The Grand” as we know it. The vacation starts when we arrive at the front door being recognized and greeted warmly as soon as we get out of our ride. The staff at Reception are and have always been so accommodating to us. Everything that we have grown to love about this resort still exists. We enjoyed the no reservations at the a la carte restaurants and the buffet still never disappoints especially the Friday night one which should not be missed. We did not have one bad meal. Breakfast and lunch we also very good. We spend our days on the beach and our evenings at the lobby bar. Our room was terrific with housekeeping and restocking were spot on. Room service was also very timely. THE BEST PART of our vacation is seeing all the regular staff who are one of the key reasons why we keep returning. Room for improvement: better quality house white wine; drapes are difficult to open and close and could use some replacing or mending as well as making that sliding door easier to open. Special recognition to Teresha Brooks, Clive, Gary, Jerry, Judy, Alexia, Keresa, Amanda and Mayogal and, of course, the rest of the team. Thank you all! See you in December!