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3015 reviews
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Jun 29, 2025Exceeded Expectations – Warm Service & Perfect Location
We had a wonderful stay at the Sheraton Kauai Resort! From the moment we arrived, we were greeted with a warm, personal welcome from Sheryl at the front desk, who made us feel truly valued as guests. Her friendliness set the tone for the entire visit. Throughout our stay, the service was excellent—especially at the on-site dining options. Maynel at the Link Café went above and beyond every morning with attentive, cheerful service that stood out. The resort itself is in a spectacular oceanfront location, with breathtaking views, very clean rooms, and well-maintained grounds. We had read reviews noting that the property is a bit older, so we came in with slightly lower expectations—but we were pleasantly surprised. Not only did it feel fresh and nicely updated, but we also stayed at a couple of newer resorts during our trip and ended up preferring the Sheraton for its quieter, more relaxed, and personal atmosphere. One of the biggest highlights was the beach directly in front of the resort. It was ideal for swimming and felt far less crowded than other resort beaches we visited across the island. It quickly became our favorite spot play to relax. We’re so glad we chose the Sheraton Kauai and look forward to returning in the future!
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Apr 15, 2025Could be a lot better!
First off, HOW CAN YOU HAVE A BAD TIME IN HAWAII! Hawaii is beautiful and great, anytime! However, this Sheraton property is really lacking. Breakfast option is weak at best; as a long time patron of Marriott breakfast was included (well kind of) but wasn't worth eating so we ended up going off property to eat breakfast. The Lavas restaurant, we tried it for burger one time...average to below average; had the nachos another time...covered with oily cheese and were horrible. Tried to order a charcuterie board and wine for my wife on her birthday, only to have the hotel not deliver and didn't really care. Had several other encounters where staff just didn't care so I tried to reach the general manager. What a waste of time. I sent the GM an email and after two weeks of no reply I sent a follow up to her, only to receive the worse reply possible. The views are beautiful but options at this hotel are weak at best. What a shame because the setting is magnificent; however, there are other hotels nearby with views that are just as good!
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Apr 11, 2025
Disappointed....
As a Bonvoy "Elite" member, I have never been so disappointed in a resort as this one. Believing the resorts included in the "Marriott" family and bearing the "Sheraton" brand would live up to the same standards and quality as we have grown to expect at numerous other Marriott properties, this property has left us seriously not considering any other "Sheraton" branded property for any future travels. From Customer Service, to staff friendliness (save for few great persons), Food quality, service availability, etc. all were substandard. Yet the pricing is some of the highest we have experienced compared to other similar resorts. In short, we were expecting better and left this property and moved to the Marriott Kauai Beach Club where we experienced a completely different and great 3 day visit at comparable cost.
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Apr 09, 2025
Why Do I stay Loyal To this Brand?!
This review is most helpful for Marriott loyalists. (I'll save the rest of you from reading this long post) ;o) We splurged and got a suite for our family of 4. The room was great. My issues are with the staff. They are nice but I'm not sure if they are incompetent or lazy. The sent out a questionnaire prior to our stay asking about who was traveling, including names and the ages of the children. They asked about bedding preferences as well. I took the time to fill it out, however, when we arrived, at check-in they proceeded to ask us the same questions again. HOWEVER, none of the requests we made (like a second comforter so each kid would have their own), or specific last names, they kept calling my husband by my last name, which no dude like. Anyway, NONE of things happened. Instead, we had to call down and request thew items a third time. It wouldn't have been a big deal, but they made it a big deal by asking us ahead of time and AGAIN at check-in. Don' task for this if you have zero plans to accommodate. Next, we were supposed to have complimentary breakfast for our loyalty but never received that and paid $70-$100 each morning for basic breakfast. We figured we were at the wrong restaurant and tried to figure it out by the time we did, we were still denied because "we weren't on the list." There was zero effort to help us resolve this. At the end of the stay, the check-out person blamed the check-in person and there was zero accountability. They offered the points since we didn't get breakfast, but I never received those either, in fact, I'm now having to go back and request my entire stay as it was not credited. I called the hotel because they never sent my folio, I was told by the most robotic human who was clearly reading a script that I needed to call the Marriott customer care number not the hotel. So, i did that, and the agent was shocked that they refused to provide folio. Like a sweet baby angel, she was able to get it for me and put a ticket in to try to resolve these things. I sent all of this to the hotel to try to resolve this without writing this type of review, but.... crickets...
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Mar 25, 2025Avoid This Hotel—Not Worth the Price-cockroaches
Do not stay here, especially during spring break. You’ll pay an outrageous amount for a very mediocre experience. They charge five-star prices for what is, at best, a three-star hotel. Yes the location is great, but that is about it. Our room had a strong mildew smell, was visibly dirty, and didn’t appear to have been well cleaned before our arrival. We also found cockroaches, and when we reported it, the staff didn’t even document it—just mentioned they’d need to spray again, suggesting an ongoing issue. The towels were old and ragged, and the entire property is in desperate need of an update and deep cleaning. The pool area was packed and so small, online pictures are very deceiving with no available seating, and it became clear why—locals and non-guests were openly joking about sneaking in, and there was zero monitoring of who actually belonged there. If you stay on the side of the resort near the pool, be prepared for two nights of loud luau set up all afternoon and performances that go on for hours into the late evening, making it feel like the event is happening inside your room. To top it all off, when I contacted the hotel about these issues, they offered me a measly $200 in points—on a $3,700 stay for five nights. There are so many better options out there—do yourself a favor and book elsewhere.