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Hotel overview
Dreams Aventuras Riviera Maya is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury®, remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits. To unwind, Dream Spa by Pevonia® offers a generous pampering menu. It’s all of this and more. Enjoy with all the family with our waterparks with slides and drop.
Nestled on a secluded bay in a charming, yacht-studded marina village, Dreams® Aventuras Riviera Maya is an unforgettable all-inclusive resort escape to a tropical destination with fun for the entire family. Go deep-sea diving in the shimmering waters of the Caribbean Sea, explore nearby Mayan Ruins in Tulum, relax at the spa with a massage or unwind at the swim-up bar. Enjoy world-class cuisine at any of a dozen bars and restaurants, including kid-friendly dining options or great Riviera Maya activities. Whether you’re looking for adventure and exciting recreation or relaxation and rejuvenation, you’ll discover it all in Puerto Aventuras, Mexico — one of the Caribbean’s most beautiful hidden gems.
Location
Puerto AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Nightmares Aventuras Riviera Maya
The PEOPLE were amazing (ha ha, staff only—most guests were either wasted or rude), but the rest was a disaster. I really wanted to believe the positive reviews, but now know better. I dreaded the rest of the week after having water pouring through our room’s ceiling in the first day—just a few hours after paying way too much money to upgrade to Preferred. Food was gross. Pool water was warm (like bath water—gross) and only waist deep. Several restaurants were “temporarily closed” for the duration of our weeklong stay, so limited our food choices. Beach is fake. Sand is about 1/2” deep with solid concrete pad underneath so hard as a rock, hurt to walk on, no fun for sand castles, beach volleyball, etc. Guests were rude, would smoke (despite being against rules) and swear and yell. So many sales pitches to endure. You couldn’t pay me to go back!!!
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Where Your Heart Feels at Home
Over the past 17 years, we've visited this resort at least 15 times. It's truly a hidden gem in the beautiful, safe town of Puerto Aventuras. The resort is expertly managed by a fantastic team that goes above and beyond to meet every guest's needs. Over time, we've formed wonderful friendships with many of the staff, and it's always heartwarming to be greeted by their smiles and warm hugs. Yanin, the Division Manager, consistently ensures we have our favorite room and checks in with us often. Following our delightful stay in January 2025, friends invited us to join them at a different resort. When the staff learned of our plans, they surprised us with a framed photo alongside one of our favorite team members, Ronier, during a heartfelt farewell ceremony. We were deeply touched and left with tears in our eyes after countless hugs and expressions of gratitude. We also had the pleasure of meeting the new General Manager, who genuinely listened to our experiences. He left us with a thoughtful note expressing gratitude and a hope to welcome us back to "Where your heart feels at home." He couldn't have said it better. We are looking forward to returning in 2026!
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A lovely resort, with attentive staff and a variety of food options
This is a really lovely resort - the staff is wonderful and attentive, very friendly. Our room was gorgeous with a great view. It's a nice touch to not have to bother with wrist bands or towel sign outs. Water shoes would be handy as the beach and sea bottom can be a little rocky.
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STOLEN ITEMS & HORRIBLE FOOD:
STOLEN ITEMS & HORRIBLE FOOD: Stayed here a month ago and my daughters jewelry was taken out of our room. We notified security, they came upstairs and went through all our luggage and personal items and said they will do an investigation on who came into our room. I contacted Hyatt Corporate the day we got back too. Nothing has been resolved, no one has reached out. The food was horrible, some not edible. We travel a lot and this was the worst all inclusive we ever experienced. Sushi restaurant had no sushi, there was no fresh juices, kids couldn't drink the artificial orange juice. Not much to snack on between meals other than a hotdog, pizza and nachos (chips and plastic cheese) and forget about getting guacamole on the beach. The eggs every morning in the buffet were burned - see attached photo. You can tell this place is trying to be super cheap. Would never stay here, you think you have a lot of food options but almost all is cooked very poorly and not edible. It's unfortunate as the location is great and staff is kind. If someone from corporate is reading this can you contact me to get the stolen items issue resolved, thank you.
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Staff review
The café staff in the lobby, specifically Dianna and Margherita were 5🌟 + They provided an excellent experience and were clearly very hard workers all day/night. They both spoke English well and understood everything that was requested.