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5353 reviews-
Sheraton Maui Resort & Spa Review – Thanksgiving Week 2024 - Maui Invitational
After several trips to Oahu dating back to the mid-1970s, this was our first trip to Maui. The “excuse” was the Maui Invitational Basketball Tournament at the Lahaina Civic Center. We spent 7 nights at the Sheraton Maui Resort & Spa, which was the team hotel for our Michigan State University Spartans. We stayed in Building 6, Maona Hale, on the ground floor. The location of the property – and our hotel tower in particular – was outstanding, with spectacular ocean views. It is also very quiet – a bit off to the side from the main strip. Still, all of the other resorts, bars, and restaurants in the Kaanapali area are within easy walking distance. The beach with beach towels, snorkel equipment, etc. are easily accessible right from the beach. A couple of beach bars provide refreshments and a reasonable selection of bar food. They also have several TVs each, in case your favorite team happens to be playing while you also want to be near the beach, food, and drink. The hotel layout takes some getting used to, and, if you are staying in the Maona Hale towers, it takes a 5 – 10-minute walk to get to the beach/lobby/pool/bar areas. The breakfast buffet, with omelet station, offers a wide selection of breakfast items – which it should at $42 per person, mimosas not included. Tip: if you are going for an omelet, order it first, then get your other warm items. Otherwise they will be cold by the time your omelet is ready. Unfortunately, our room on the ground floor was very dated. The dark brown carpet was moist/sticky and torn in several places. We did not want to walk on it barefoot! Was it still the carpet they originally installed in 1963? Same for the beds: they felt very old and well past their due date, at least for mattrass replacement. The shower was an old-style bathtub with curtain – more Motel 6ish than an upscale resort Marriott property. Overall, the property was terrific, the location outstanding, and the staff very warm and friendly. We’ll stay there again, but only after we can confirm they have at least replaced the carpet and mattresses, so the room gets a bit closer to what one would expect for a 4-figure nightly room rate.
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Wonderful Stay at the Sheraton Maui Resort & Spa
We recently stayed at the Sheraton Maui Resort & Spa and had a delightful experience overall. While the property itself is slightly dated and could benefit from some modernization, the team truly makes this place shine. A special shoutout to Joshua Ramelb, the Food and Beverage Manager, who went above and beyond to ensure our breakfasts were tailored to our dietary needs. His attention to detail and willingness to pull out all the stops made us feel incredibly well cared for. At the front desk, Marie Cochrane was absolutely stellar. She ensured our stay was seamless, comfortable, and stress-free. Nothing was too much trouble for her, and her warmth made us feel right at home. The Valet Parking service was excellent, with Jeremy and his team being exceptionally efficient and super friendly. They handled everything with care and a smile, which was a great way to start and end our outings. Lastly, Chelsea Penner provided us with outstanding local recommendations that added a special touch to our trip. Her knowledge and enthusiasm really helped us make the most of our time in Maui. Thank you to the entire team for making our stay memorable. With a bit of attention to the property’s dated features, this place would be truly exceptional. We would happily return!
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Outstanding hotel experience at the Sheraton Maui.
Wonderful experience at the Sheraton Maui Resort. Hotel is right on the ocean and you have easy access for swimming and snorkeling. We saw turtles and an array of fish! The staff is outstanding! The hotel is within walking distance of Whaler’s Village and a multitude of shops and restaurants. Dukes is also within a nice walking distance for a great meal.
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A Great Choice on Maui
We stayed here for three nights and I would highly recommend it. It is RIGHT on the beach on the and for the price, you get a great pool / lazy river combination. Aqua sports gear is available through a separate company that has a shack on site. We rented snorkeling gear without an issue or prior reservation and walked down the beach a bit to rent a paddle board on another day. Snorkeling at the resort/black rock isn’t amazing, but you will see some cool fish. There’s a resort gift shop where you can buy sunscreen and complimentary dispensers spread around the pool areas, though we found the complimentary sunscreen difficult to apply. The service was kind and welcoming. If you can, I’d highly recommend booking a ground floor room so you can walk right out to the beach. We did and it was so convenient. My only real criticisms are that I wish you could lock the patio doors from the outside and the AC didn’t quite keep up at night.
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Wonderful Hotel on the Beach
Wonderful Hotel on the Beach, Great rooms, location excellent. Restaurants very Polynesian and entertaining.Good location to visit other areas. Did not need car rental for 3 day stay. However extra days could be a reason to rent one for individual discovery's. Highly Recommend Hotel PS Lead Concierge Jeffre Naniola very helpful prior to coming, info and tours, and also while there.