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6768 reviews
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Jul 08, 20253 of the 6 waterslides are out of commission!!
There is a lot to like about this hotel, however the main reason I chose it over others in the area is that there are 6 water slides between the two pool areas. Well, the entire original slide tower is down for refurbishment. That cuts the number of slides from 6 to 3, which is a big deal if you were just planning to go to the pool every day for your vacation. I absolutely would have booked the JW if I knew this beforehand, but there is no notification about it before you book.
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Jul 07, 2025Very, very dissatisfied
The hotel is dated, everything, including rooms smell bad. Staff not helpful at all. There is only one place to have breakfast in such huge hotel, and the there is one hour waiting line. The pools area have too strong chlorine smell- they should consider cleaning the pools instead adding chlorine- to many small kids are inhaling the chemicals. No accessories in the rooms-no lotions, no mouthwash, towels ripped.
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Jun 19, 2025Amazing !
I had a great experience thanks to our server Michale Nazario ! He was incredibly friendly, attentive, and made sure everything was perfect throughout our visit. He anticipated our needs without being intrusive, gave helpful recommendations, and handled our special requests with ease. Would definitely come back again because of the excellent service!
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May 27, 2025Great hotel, not so much staff! Staff was not too eager to satisfy our needs!
Beautiful hotel. The management, no. I wanted to pay for my daughter with my credit card but the paperwork took WAY TOO LONG. They charged my daughter's credit card in the meantime, then was supposed to give her credit when I paid, too. We are STILL awaiting the credit on her card. It has been almost 3 weeks.
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May 25, 2025
Great for families, horrible for couples.
The hotel and rooms are very nice, renovated, and expansive - yet they don’t provide any toiletries except shampoo, conditioner, and shower gel. We had to call the Front Desk for lotion. Rooms have no table, just a desk so eating in your room can be difficult if you have more than 2 people. One chair & one footstool plus a desk chair for seating. Valet parking was full when we arrived by noon on Saturday. Check in was chaotic, regardless of your Bonvoy level. However, if you are coming for the water park, BEWARE. It opens at 10am, there is usually a line to get in, and I just waited 20 minutes only to have every single chair taken by the time I entered and I only needed 2. The lazy river is very short and shallow, hard to find an inner tube and leaves a lot to be desired (JW Grande Lakes is far superior & I was there Easter weekend). The laser show last 10 minutes and leaves a lot to be desired. Children just run amuck at all times - through hallways, in the adults only hot tub, through the restaurants - and a lot of parents do nothing to rein their children in. This is a hotel for families, not couples and if you are looking to relax by a pool, this is NOT the place. We are Gold Elite and will never go back to Marriott World Center.