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3331 reviews
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Oct 07, 2024Great, clean stay. Needs more outlets
We just stayed one night, but I would definitely stay at this hotel again. The bathrooms was very clean. It was well stocked with shampoo, conditioner, and body wash. Towels and bed linens were clean. Our room was on the 23rd floor looking at the river. The only thing this room lacked was more wall outlets. It could be I didn't looked hard enough, but there was only one that didn't have anything already plugged into it. Overall I would definitely recommend this hotel not just for the location and views , but for how clean it was as well.
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Oct 05, 2024Hotelier / Guest perspective
I stayed for 3 nights, I arrived around 8pm to the property to check in, and the guy at front desk Pande mentioned that they don’t have rooms with king bed (that was my reservation) instead he tried to convince me to take a two beds room which I declined, and then he said that he got the room and I don’t need to worry, I came to my room and Surprise! Two beds, I called to guest services and mentioned that mistake, and the guy at the phone Steven couldn’t care less, mentioned that they were sold out and tomorrow someone will contact me to rectify the this mistake, Next morning came down to the front desk and ask to the receptionist Rudi (who was actually the only one at the staff who finally apologized for that and have a real guest service attitude) that when I came back for my breakfast my new room will be ready. I came back and I approached to Rudi and gave my room keys, No one during my stay contact me or apologize( except Rudi) or tell me how they going to compensate for the first night I spend on three wrong room type, when I received my invoice I saw deducted a 50 usd as “guest compensation” but none told me about it. Areas to improve: Definitely use the LEARN system, Answer the phone ( 30 minutes on the line for do my IRD order) The touch base with your guest is really important) specially with the guest who weren’t happy The rooms have to be equipped equally ( my first room had a minibar and the second wasn’t) Many things to say and Im sure Marriott International have all the SOPs and manuals to teach the staff how to handle all this situations I described ( I worked in a JW), there is a lot of work this hotel need to do to get a Marriott standards,
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Sep 15, 2024Executive Club was beyond disappointing.
I am a veteran travel agent and stay at a lot of properties. The hotel itself was wonderful, great rooms, and staff. However, the Executive Club was not worth the money paid. They were out of everything: OJ, butter, fruit, regular tea, and this was two hours before breakfast was due to end. Eggs were crusty and sausage was so over cooked it was like sawdust. There was no staff around stocking items or to speak to for missing items. My husband finally went and knocked on the associate door trying to get butter for my toast. She peeked out the door and said they didn’t have any. Really? In a property this large with several restaurants and you can’t find any butter? I would stay here again but not waste money on a Executive Club that doesn’t even try to make you feel special.
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Sep 13, 2024Bedbugs and Gaslighting
If I could give this place 0 stars, I absolutely would. My stay at the Sheraton on Canal Street was an absolute nightmare, and I urge anyone considering this hotel to think twice. For a Marriott property, the level of neglect and poor treatment I experienced was unacceptable. On my first night, I woke up after just two hours of sleep, itching severely, only to discover bed bug bites all over one side of my body. I immediately reported the issue to the staff, and when they came to my room, I showed them clear proof of the bites. While they did initiate their protocol to heat-treat the room and my luggage and eventually moved me to another room, the entire process was mishandled from start to finish. Throughout, I felt completely gaslit by the manager who came to my room, asking dismissive questions that undermined the seriousness of the situation, despite the obvious physical evidence. The disruption to my weekend was immense. I was forced to repack what I could while the rest of my luggage was sent for heat treatment. I was then escorted to another room with nothing but a robe, as all of my clothes were being treated. Not only did this make me feel exposed and uncomfortable, but it also added hours of inconvenience, as I had to wait for my belongings to be returned before I could even begin to get ready for the events I was attending. As a result, I lost valuable sleep and was late to multiple events. Once my luggage was finally returned, I had to spend more time reorganizing everything, further delaying my ability to prepare for the rest of the weekend. To add to this, the original room I was assigned was stuffy, dusty, and poorly maintained, which exacerbated my allergies. The air quality was terrible, and it was clear that cleanliness and basic maintenance were not priorities at this hotel. When I requested compensation for at least one night due to the health hazard and significant disruption, the management deflected responsibility, stating they needed to send the “specimen” to a lab to confirm it was bed bugs—even though I had already shown them clear proof of the bites. I spoke to three different managers, none of whom took the situation seriously. All I received was a half-hearted apology written on a flimsy postcard-like piece of paper and two pieces of chocolate, which was an insult considering the gravity of the situation. To make matters worse, an employee later confided in me that the floor I had initially been placed on “always had problems,” which means the hotel knowingly put me in a room on a problematic floor, exposing me to a health hazard. Despite promises from management to follow up with me, I never received a call or any meaningful communication, even after I called the hotel three times after checkout. For a Marriott property, this is beyond unacceptable. The lack of accountability, basic hygiene, and customer care at this hotel is shocking. I strongly advise others to avoid this hotel if they value their health and well-being.
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Sep 12, 2024
Very Happy Stay
Very comfortable beds and a good sized room. Very clean rooms and housekeeping was quick and thorough. Room service quite reasonable and quick. Check in was easy and smoothly completed. Concierge was helpful and tours were good. Location was great and a 5 min walk to Bourbon St but plenty of restaurants closer.