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Hotel overview

In the heart of Waikiki, this charming hotel provides the perfect blend of friendly service and thoughtful amenities. Inside the resort, a spectacular Oceanarium serves as a one-of-a-kind centerpiece for delicious International Cuisine, while a 24-hour fitness center, full-service spa, tennis courts and unique lobby boutiques create the perfect setting for fun in the sun. The hotel is situated across the street from Waikiki Beach and within easy walking distance of shopping.

Location

Across the street from Waikiki Beach
Honolulu, HI, USA - Honolulu International (HNL) : 15 miles

Property information

Year Built: 1979
Last Renovation: 2011
Accessible rooms: 14
Floors: 38
Total rooms: 837

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory In support of the Highgate Charitable Foundation (HCF), the hotel will be applying a one-time $5.00 fee to all guest folios on the day of arrival (this will be charged on the first night only). All reservations are opted-in unless the guest opts out at registration prior to checkout.
Advisory A minimum Carbon Neutrality Fee of $1.17 + tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Fees are subject to change without prior notice. Carbon Neutrality Fee nightly fee to account for carbon off-set of a family of four. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A mandatory Resort Amenity Fee of $50.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel credit card processing fee of 2% will be assessed on all credit and debit card transactions. • The processing fee will apply to all charges including but not limited to: - Guest room charges - Incidental charges - Restaurant charges, including all Food & Beverage, Catering & Banquet charges - Gratuity charges - All Taxes • No credit card processing fee will be assessed on payments made by cash, check, electronic check, bank wire or ACH
Advisory A minimum valet parking fee of $55.00 plus tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum self parking fee of $48 plus Tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates upon arrival and may not be eligible for any promotional offerings.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed daily resort fee is charged and collected by the hotel either at check-in or check-out.

Hotel Mandatory hotel imposed resort fee inclusions:

• Bottled Water: Two complimentary locally-sourced bottles of water per room, per stay. Purified water stations also available in resort lobby

• Fitness Center: Daily access to Fit Waikiki Wellness Center.

• Hawaiian Cultural Classes: Classes includes Queen’s legacy tour, lei making, hula lessons and Hawaiian lessons

• Honolulu Museum of Art: Enjoy complimentary entry for two guests to the Honolulu Museum of Art when you show your guests room key, Reservations are quired by calling 808.532.8700

• In-Room Coffee: Enjoy a selection of signature ‘Alohilani coffee by Hawaiian paradise Coffee and tea from the convenience of your guest room

• Internet Access: Wireless high speed internet access in guest rooms and throughout the resort

• Local Newspaper: Available daily at Guest Services

• Oceanarium Educational Program: Conducted by the ‘Alohilani Oceanarium dive team. See daily event listing for details

• Parking: Pay for Self-Parking and be upgraded to Valet Parking service for the first night of our stay

• Phone Calls: Unlimited local calls and up to 60 minutes long distance/international telephone calls per day

• Portable Phone Charges: Available for use from Guest Services

• Self-service 24-hour workplace: Complimentary boarding pass printing and copying services

• Spa Service Credit: $20.00 per room per stay at Fit Waikiki. Please note spa services must be reserved. Contact 808.921.6171 for reservations. 

• Surfboard Storage: Self-serve locking surfboard racks with unlimited use during your stay (subject to availability)

• Tennis Courts: Access to ‘Alohilani’s 9th floor rooftop tennis courts. Tennis equipment available at Fit Waikiki.

• Beach Candy: Guests can select from a wide range of items from Beach Candy store located at Twin Fin hotel located at 2570 Kalakaua Avenue to further enhance their beach and ocean experience. Each night of stay (with a fully paid resort fee) every guest room will receive 3 daily credits that can be applied towards rentals to include: Surfboards, Paddleboards, Beach Chairs, Umbrellas, Beach Toys and more! Guests reserve their rentals using their daily credits upon arrival to the resort. Other activities at Beach Candy such as Fitness Classes, Surf Lessons and more can be booked at an additional cost.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 2839 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst customer service ever!

    BEYOND PISSED, Would give zero if I could! I never even got that chance to stay here as my plans changed however I cancelled months before I was suppose to stay and when the day came they then charged me a nights stay ($264) as they said we were “no show” I disputed it with my bank and got a credit back but today it got taken back out because they accused us of lying. STAY FAR AWAY. I plan on going back to Hawaii soon but will NEVER consider this place again.

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding

    There is to much to reference. But you will not be disappointed. The ambiance and staff are amazing. Clean and beautiful hotel. I advise watching some reviews on you tube and even then it dosnt do the hotel justice. If you don't get a vehicle from the airport the hotel has a rental car place in it incase you want to take some far out excursions.

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Alohilani experience not great

    Not great experience , unpleasant interaction with staff as a result of poor maintenance in room and noisy floor. On simple example of many many issues, was, despite being a resort, with substantial resort fee, most days had no towels (min expectation). Advertising does not match the actual experience. I would not attend the hotel in the future.

    Jan 11, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Dissappointing

    Overall not a good stay and definitely doesn't uphold to a 5start resort rating. Furniture and carpets were stained, bathroom was extremely small, outdated and dirty, quality of products(shared pumpable soap, tissues or lowest quality cheap toilet paper) no other personal hygiene products like q-tips cotton rounds or usual hotel stuff. No slippers either. Bedding was not cleaned either, found stains on pillows and sand in bed upon arrival(and we had to wait 3 &half hours to check in as the room was not ready) Noise level was extremely high, no noise cancellation through balcony or walls(mind you i stayed at their highest level, most expensive room with ocean front view) storage room door next to our room was constantly slammed by my employees so it was just adding to the overall noise( and I do understand that shared spaces and resorts have an overall "noise" level and im not sensitive to that at all but this was beyond that) Resort credit we received as booking through amex ( as this is one of their luxury hotel collection partner ) Could not be really used as their room service option was down and the restaurant downstairs does not accept hotel credits or putting charges to the room. Lobby is nice but that's pretty much where it stops. Rest of hotel is very worn down and definitely not something you would expect from 5 star hotel. Would I recommend it to my friends and family? No, not at all.

    Jan 10, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    The stay could have been better

    Valet was nice and cooperative. The view was marvelous. But cleanness is becoming an issue. The toilet (washlet) was always smelly. Molds were found on the inner edges of the basin and on the holes of the head shower. Duvets had many stains. Although they take high resort fees, they ran out of paper cups and asked me to buy at ABC store which is unbelievable for a big hotel. They also ran out of small towels one day. I think quality assurance and management need reconsideration. This is my fourth time at Alohilani and I could feel and see the decline in the quality.

    Jan 09, 2025