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Flight Disruption Policy

Are accommodation stays, activities, and/or ground transportation booked as part of a Southwest Vacations trip refundable?

The right to a refund is limited and will be determined in conjunction with the terms and conditions listed in the Southwest Vacations Terms and Conditions

In the event that your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as defined in the Southwest Airlines Co. Contract of Carriage (such flight disruption, herein defined as the "Flight Disruption"), you may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations.

Am I eligible to receive a refund for my Southwest Vacations booking if Southwest disrupts my flight itinerary?

Southwest cares about your peace of mind. You may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations if Southwest Airlines disrupts your flight itinerary.

In the event that your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as provided for in the Southwest Airlines Co. Contract of Carriage and as determined by Southwest in its sole discretion (such flight disruption, herein defined as the "Flight Disruption"), you may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations.

Your eligibility to receive a full or partial refund of your unused accommodation, ground transportation, and activities arrangements will be determined in conjunction with the terms and conditions listed herein.

How do I request a refund for my Southwest Vacations purchase if I am eligible to receive a refund due to a flight disruption?

If your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as provided for in the Southwest Airlines Co. Contract of Carriage and as determined by Southwest in its sole discretion (such flight disruption, herein defined as the “Flight Disruption”), to receive a full or partial refund of the non-refundable costs you paid for unused accommodation, ground transportation, and activities arrangements, you must submit your refund request to Southwest Vacations Customer care, no later than 90 days after the scheduled departure date, or any payments and deposits shall be forfeited. Your refund request must contain the following information: Customer name, Southwest Airlines confirmation number, Southwest Vacations confirmation number, and original scheduled date of departure.

If you booked a trip through Southwest Vacations, please call Southwest Vacations Customer care at 833-446-7335. Business hours are: Monday - Friday 8:00 am - 9:00 pm CST, Saturday 10:00 am - 6:00 pm CST, Sunday 10:00 am - 6:00 pm CST.

Will I still receive Rapid Rewards points if I get a refund due to a flight disruption?

Rapid Rewards points will only be awarded for the portion of the trip that is paid for and completed by the Customer. Air travel on Southwest Airlines and any cancellations related to such air travel are governed by Southwest Airlines Co. Contract of Carriage. Any add-ons purchased for your trip other than accommodations, activities and/or ground transpiration are not eligible for a refund.

What are the terms and conditions of the Southwest Vacations Flight Disruption Policy?

In the event that your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as provided for in the Southwest Airlines Co. Contract of Carriage and as determined by Southwest in its sole discretion (such flight disruption, herein defined as the “Flight Disruption”), you may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations.

Your eligibility to receive a full or partial refund of your unused accommodation, ground transportation, and activities arrangements will be determined in conjunction with the terms and conditions listed herein. Once the Flight Disruption occurs, to receive a full or partial refund of the non-refundable costs you paid for unused accommodation, ground transportation, and activities arrangements, you must submit your refund request to Southwest Vacations Customer care, no later than 90 days after the scheduled departure date, or any payments and deposits shall be forfeited. Your refund request must contain the following information: Customer name, Southwest Airlines confirmation number, Southwest Vacations confirmation number, and original scheduled date of departure.

If you booked a trip through Southwest Vacations, please call Southwest Vacations Customer care at 833-446-7335. Business hours are: Monday - Friday 8:00 am - 9:00 pm CST, Saturday 10:00 am - 6:00 pm CST, Sunday 10:00 am - 6:00 pm CST. Refunds will be processed to the original form of payment.

Rapid Rewards points will only be awarded for the portion of the trip that is paid for and completed by the Customer. Air travel on Southwest Airlines and any cancellations related to such air travel are governed by Southwest Airlines Co. Contract of Carriage. Any add-ons purchased for your trip other than accommodations, activities and/or ground transpiration are not eligible for a refund.
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