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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Local calls and 800 access calls
- Internet Access/Wi-Fi Access in guest rooms and all public areas
- In-Room PlayStation 3 Console with unlimited movies and games
- Daily cultural activities including Lei Making, Hula, and Ukulele Lessons
- 20% discount on Lagoon Beach Toys (non-motorized)
- Keiki Pool Activities & Scavenger Hunt-Schedule listed on the back of Resort Activities Guide
- Fitness or Yoga Class at the Kohala Spa; One class per person, per day from the existing fitness schedule. Space is limited and reservations are recommended.
- Pool Toy inflation at Kona Pool and Lagoon Beach recreation desks. Inflatable pool toys will be available for purchase or guests may bring their own.
- Big Island Bird Talk with resident wildlife specialist. Daily at 10AM in the Main Lobby. The talk will last approximately 30 minutes and reservations are not required.
- Complimentary Photo Session and receive ONE (1) 4”x 8” photo. To schedule session, please visit the Resort Photography Desk located in the Main Lobby, next to Kona Tap Room
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating10328 reviews
Our room was five steps from the pool and the ocean!!
My family and I, stayed at Hilton Waikoloa July 2021 and we had an amazing time!! The hotel is about 25 minutes north, from the Kona Airport. There is a Costco and Walmart about 30 minutes away from the hotel (but it is south of the airport). Parking is $37 per night. Hilo is about 1.5 hours away. When we checked-in, we were really surprised that they upgraded us to an ocean view room on the first floor of the Makai/Lagoon Tower!! Maybe because we were Diamond? I think the names of the staff who checked us in, were Maria Elena and Wes. They were very nice and informative. Our room was literally 5 steps away from the Kona Pool and the ocean!! We were just so thankful!! Watching the sunset from our lanai every night, was awesome!! There was a small refrigerator, coffeemaker, robes, slippers, and reusable water bottles provided in the room. The Makai/Lagoon tower appears older, but it has the most centralized location if you want to be close to the Kona pool, spas, restaurants, stores, luau, Dolphin Quest, parking, etc. Kona Pool is a beautiful pool with large waterfalls, waterslides, and bridges. We spent time lounging by their pool, had refreshing cocktails from the bar, and lunch from Orchid Marketplace. We also rented a casabella cabana (the covered blue and white chairs) for a day. It cost $125, but the shade was worth it! I reserved it through Brandon (the director for spa & recreation), a couple months ahead. Brandon was easy to communicate with. My kids liked their chickenstrips from Orchid Marketplace because they gave alot of pieces and the pieces were huge! Orchid Marketplace also serves hotdogs, pizzas, fries, etc. (decent prices for food next to the pool). Their cashier was so very nice. I wish I remembered her name. The Kona Pool Desk is next to Orchid Marketplace. You can check into the cabanas there and they also sell pool floats. You can pick up pool towels in the same area. And there is a small restroom there as well. My husband got hit on the head by a paddleboarder while he was snorkelling in the lagoon, so I recommend to be careful when it’s crowded or wait until less people are in it. We brought our own snorkel gear, but it can be rented there. They also rent paddleboards, kayaks, and paddleboats. We had dinner at the Lagoon Grill one night and my son really liked his spring rolls and my other son and husband liked their kalbi steak bowls. My chicken katsu sandwich was okay. So the Hawaiian Latte from the Waikoloa Coffee Shop in the Lagoon/Makai tower is a must try!! I remember, I was the last person who was able to purchase one by 6:45am, because they ran out of ingredients for it. Hopefully, that doesn’t happen often because that latte was amazing! There was a day that I wanted some coffee around 3 or 4pm, but it closed at 1pm. So if you want coffee, go early! One of my sons did the Dolphin Quest Encounter and he had a really fun time!! The staff were really amazing with the dolphins and guests appeared to have sufficient play time with the dolphins!! I highly recommend this experience!! I think plus tax, it cost $290 for the Dolphin Encounter experience. We also stayed at Hilton’s Kohala Grand Vacation suites (0.5 miles away) for a couple days, before we stayed at Hilton Waikoloa. You can take a free shuttle in between the two locations. We went often to Island Gourmet Market in the Queen’s Marketplace for small meals and some essentials. Its about a mile away from Hilton Waikoloa. You can get souvenirs, alcohol, milk, fruits, cereal, breads, snacks, etc. Some small meals we got were Loco Mocos, Garlic Shrimp, Spam Musubis, Ube Pancakes, Chicken Katsu bentoboxes, etc. Prices were fair for the meals there. There is a small laundromat on the 4th floor of the Lagoon/Makai tower. The machines take cards, not cash. Gotta stay clean on vacation! Overall, Hilton Waikoloa was a great family resort! And it didn’t feel crowded at all. Hope this all helps!!
Wife and I enjoyed a great two week vacation. Hotel, pool and staff were amazing. Only complaint would be to have restaurants with longer hours and more diverse menus in some locations. With a resort this big it would be nice to not have to go off property to find decent food for a decent price.
Trip July 19-24
Went with my kids for 5 nights. The property was in good shape. I saw workers every day working in the property. The boats were operating, Crystal is amazing, and 2 teams were running. The staff we’re friendly and the resort seems to be about 90% open. I have been there before and plan on going back next year. Hawaii is expensive and all resorts, on all islands, charge a resort fee and parking fee.
Best vacation to the big Island I’ve ever been on.
I have traveled a lot of places for vacation and this by far is the best. I will go here again and again if I had the money. Flying from the East Coast to Hawaii is expensive and long but for my family and I it was well worth the trip. This location has lots for children and adults to do without ever leaving the resort but if you choose to leave the resort I highly recommend renting a jeep and seeing the island.
Check in process is the worst I've ever experienced
There are so many things that you have to be prepared for when coming to this hotel for the first time that the website does not help you with. First, all three hotels, the village, the palace and ocean towers all start the check in process at the village entrance. Because of Covid, there is no valet, which means that self parking is down the hill from the village entrance...a pretty good uphill hike, and not pleasant if you decide to haul your bags yourself. We elected to have the bellhops take our luggage. We then got on a tram...2 stops later were at the ocean tower check in. The tram is the SLOWEST moving train ever...seriously, a brisk walk is faster. Once you get to the ocean tower lobby, there were 3 women working the check in desk. I was 8th in line. 40 minutes later, I was helped. Each customer took an average of 15 minutes just to get a room key. You have to show them your safe travels Hawaii profile, (have your phone ready). They were friendly but clearly the customers were getting frustrated at the wait. This is extremely dissapointing for a Hilton property, not to have a more streamlined check-in process. From the time I drove up to the property until I was opening up the door to my room it was 75 minutes. Horrible first impression. The resort property itself is beautiful. The room was very well set up...huge tv on the wall, full kitchen, comfortable beds and impecable bathroom with an electric toilet that doubles as a bidet. Wonderful pools, and walkpaths that overlook the Pacific Ocean, lots of free ammenities and activities. Other things to be on the lookout for, VERY high priced restaurants (three of us at diner at the Nui italian, with two drinks, a desert and 2 entres, not three...$150 with tip) and you will get your steps in when going anywhere becase the property is so spaced out. The website should have more details on the check in process and arrival procedures. I would have been more prepared for the wait and less frustrated...and more likely to return to this place.