TripAdvisor traveler ratingbased on 1110 reviews
Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating1110 reviews
The perfect weekend!
We stayed local for my husband birthday weekend, since we can’t travel and as soon as we got there the treatment and attention where AWESOME. The guys from lobby taking your temperature and giving you instructions for the covid-19 protocols where well informed. The awesome and attentive Diana in reception treated us like we were VIP. Abimael from rooms service was really nice. Yahaira from the Tiki bar had the best attentions ever. And the delicious food is a plus, we met José Vázquez from the restaurant, I think he is the sous chef and he was so nice. We had a blast staying there with some friends and will definitely go back and recommend this Hotel without a doubt!
Undisputed Champion of Hospitality and Island Luxury
Wyndham Rio Mar and Margaritaville have implemented COVID safety precautions to enter the property, at the pool and every common area. All-inclusive amenties (casino, golf, beach, restaurants) make reducing travel outside of the property a no-brainer vacation destination. Viewed the time share presentation to make coming here every year a guarantee and was given free trip to come back. Management was AMAZING when handling an issue on property. From start to finish the entire staff made us feel like enjoying vacation was important to their lovelihoods and was representative of my experience with Puerto Rican hospitality in the tourism industry. Didnt make time to brush up on Spanish and it didnt matter, most staff helped in English. In sum, beautiful amenity-filled COVID-safe resort, central to all of the major activities (luquillo restaurants, Fajardo watersports, El Yunque, Canovanas shopping and San Juan), that is warmly sun-wrapped in impressive hospitality- what more can you ask for during a pandemic. No passport requirement, or waiting in customs, for US citizens was icing on the vacation cake that gave us more time on the beach.
We had a great time at Margaritaville Rio Mar. The hotel is right on the beach. We had a view of the pool and beach which was amazing! The rooms have a dishwasher, stove, microwave, coffeemaker and fridge. Also includes all the dishware and silverware you would need as well as a margarita maker. They also have washing machines and dryers that are free. We had such a great time and miss it already! There are also 3 pools. The swim up bar, adult pool, and kiddy pool with a slide which is the biggest pool. If your thinking about staying here you should. Its wonderful!
Week long getaway
First let me just say PR is taking every precaution when it comes to Covid. Results had to be done 72 hours before we arrived & a declaration travel page from their website had to be done which they check at the airport when you land. When we arrived to the resort which the grounds are well maintained & beautiful there is a checkpoint to see negative results and your travel declaration page. They sanitize all of your luggage upon arrival. Day one was an issue with us because I didn’t receive my results back yet so the resort would not allow me in. A little upset BUT I am glad that they take those steps to keep everyone safe. We airbnb for the night in San Juan which was good because we were able to explore the area the next day until results came in. Once they arrived from the time we stepped foot on the resort property into the time we left was amazing. We used a timeshare through Sundance and stayed on the Margaritaville Vacation Club side. Bell service sanitized & checked our bags & took everything up for us so we didn’t have to lift a finger. Arrival: The beautiful birds out front give this resort a great invite. Check in was so quick, simple & easy. Mask are required throughout the resort & they have hand sanitizer snot everywhere around the resort. Staff: Sandra, Joseph & Eino....THANK YOU THANK YOU. They went above and beyond the entire week we were there. We went grocery shopping and had so many bags of food. The parking garage is a little distant from the rooms so Sandra seen us struggling and immediately called bell service. Joseph came & put everything on the cart for us & delivered our bags to the room. They even went above & beyond even more when one morning our room started to leak from a water pipe. Maintenance was there less than 2 minutes to come and check out what was happening. The issue was going to take some time to fix which was also going to cause an odor in our room and this was an excursion day for us which we were already rushing so Sandra & Joseph checked other available rooms for us & we ended up being upgraded to another room which was bigger with a better view of the ocean. On top of this because we were rushing to get to our excursion Sandra and Joseph came to pick up all of our luggage and groceries AGAIN (we just put them away the night before) to take them to the new room. When we got up there to drop off our things before bragging our Sandra had put away all of our groceries so we didn’t miss our appointment. We really appreciated that gesture and when we seen her she said you ladies were rushing so I knew that would help. We had a lot of refrigerated things that could have went bad so again THANK YOU SANDRA AND JOSEPH Staff: They have the best. Everyone was so nice from pool staff, front desk staff, restaurant staff, maintenance staff, security, bell boy...I mean everyone was so nice. They make you feel at home Food: Room service food was so delicious. Roots: Delicious, Tiki Hut has an amazing turkey club. It’s worth every penny. The restaurant when you first walk in was closed due to Covid but something is telling me that food was good too. We ate good Excursions/Things to do: The resort has a casino which is open. A really nice one at that. 3 pools. During Covid you have to reserve because of the capacity but the pool with the slide was so much fun. The beach IS BEAUTIFUL. I took so many pictures. Carabalí Rainforest is less than 5 minutes away. We did ATVs, horseback riding & go carts there. It is a nice place to do many activities but they also have a bar & grill so you are very close. The rainforest is also less than 10 minutes away. Luquillo beach is less than 10 minutes away which is where we were able to rent jetskis. Because this place was considered a local beach prepare yourself for a different scenery as this is not a private beach and the weekend everyone was out with music blaring and just having fun. One side of this beach doesn’t look so fancy BUT the culture is amazing. They have ssssoooo many food and drink restaurants on this strip. We pulled out our towel, drinks, listened to the music & jetski. Such an amazing experience. You can walk over to the more quieter side also which is away from the food but why not experience it all? They have PLENTY of water sports on this beach. Great day in Luquillo Food locations: Were were about 20 minutes from Walmart, their is a convenience store at the bottom of the hill that sells liquor, the outlets are about 20 minutes away and their is a grocery store up the street about 10 minutes maybe less away so this resort is close to a lot. The strip at the bottom of the hill we didn’t get a chance to go to but the food looks pretty good. Covid/sanitation/curfew: again kudos to PR. Prepare yourself whenever you go ANYWHERE to get a temp check on your wrist and they will make you hand sanitize. Everywhere which is good. PR at the time had a 10pm curfew so make dinner reservations early because a lot of the restaurants were shutting down at 9:15/9:30 because the residents obey the rules on their island. Everyone is home by 10pm even the resort shuts down things at this time. Overall I give this resort a 1000% You met our every need. I really do appreciate the staff & how beautifully kept this resort is. Oh... they also have a beautiful cat that is also part of the resort which you will see her roaming around the pool around. The sweetest cat that has lived there for 4 years. Black, white and orange. At first it was odd to see her everyday and I thought she was a stray but nope she has her own home back there. Thanks again PS: I may rethink my wedding destination from Jamaica here because it’s so beautiful. I would love to work with Sandra if possible because she loves her job
Felt safer here than in the States!
This resort is awesome! Beautiful setting, breathtaking views, spacious rooms, attentive staff, great food, what more could you ask for? I must say Puerto Rico seemed to be all over this COVID-19 crisis, more so than where we live at in Virginia. They are always sanitizing and cleaning everything. If you go to any stores you will not be let in without a mask, temperature check and hand sanitation. We seen them constantly sanitizing everything in the resort and outside on the grounds. We had a fantastic time, visiting Old San Juan, hiking in the rain forest, kayaking in the Bio Bay, riding jet skis. Book with them, you will not regret it!