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Hotel overview

Loews Sapphire Falls Resort at Universal Orlando™ transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go.  Imagine a picturesque hotel built in the heart of the tropics, where every comfort is included. Loews Sapphire Falls Resort features a beautifully landscaped, resort-style pool with a water slide surrounded by cascading waterfalls, this hotel truly captivates at every turn.

-EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
-FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

-COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
-COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal:  HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal:  *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.


On-site at Universal Orlando®
Orlando International Airport (MCO) : 16 miles

Property information

Year Built: 2016
All rooms non-smoking: 1000
Standard: 917
Suites: 83
Total rooms and suites: 1000


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum self parking fee of $25 (plus tax) and a valet fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Parking Fee: 
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out. 
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected  by the hotel at time of service, at check-in or check-out should a guest choose to valet. 
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. 

Pet Policy Pets Allowed:

Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in.  A maximum of $150 will be charged for stays of three nights or more.  
(Policies, benefits and pricing are subject to change)

*Guests can arrange to bring pets by contacting the Preferred Desk.  The Preferred Desk can be reached by calling 407-503-9280.

No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 14Jul16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 6664 reviews
  • 5.0 star tripadvisor rating
    Simple two-day trip

    Beautiful, moderate level resort with a price point beating anything the D offers. The pool area is well-themed, the lobby, restaurants, and lounges are inviting; and the water-taxi to City Walk makes for a very convenient and charming "commute." The rooms are clean, spacious and well-appointed with individual toiletries and LED mirrors. I look forward to another stay.

    Aug 28, 2023
  • 5.0 star tripadvisor rating
    Great experience.

    The hotel provided a great experience . Beginning from the reservation follow up call every team Member we interacted with provided exceptional service . The valet staff. Bell desk ,front desk , restaurant staff and pool and security staff , all were very friendly and helpful. Great job by management in maintaining a very professional team. The premises and facilities are great , proximity to the theme parks and transportation options were wonderful. Great place for families and kids . Wonderful Option for business meetings and groups as well. Highly recommend .

    Aug 27, 2023
  • 5.0 star tripadvisor rating

    We booked a room for our anniversary weekend wnd when we got there, we got a complimentary upgrade to a hospitality suite. It was amazing and the customer service was awesome! The room was amazing and we couldn't have asked for a better hotel!

    Aug 26, 2023
  • 5.0 star tripadvisor rating
    The Hard Rock has nothing on this hotel!

    I’ve stayed at the Hard Rock and was not impressed. I read the reviews about the Sapphire Falls and figured I would give it a try. It did not disappoint. The food at Amatista restaurant was plentiful and chef-kisses. We ordered room service for breakfast. It was quick, hot, and arrived earlier than promised. The room was spacious, clean, and comfy! The pool area was clean and inviting! The staff were nice. I can’t say enough. I will return again!

    Aug 26, 2023
  • 5.0 star tripadvisor rating
    2nd visit, just as good!

    This was our 2nd family holiday to this hotel/resort, and it was just as impressive as the first time we visited 5 years ago. The hotel is immaculate and the staff are all really friendly and helpful. The rooms are comfortable, especially the beds and pillows. There's a free to use mini safe, iron, hairdryer, fridge, coffee machine and TV with loads of channels. The windows don't open and there's no balcony, but the Aircon works a treat. There's a massive pool that's open until 11pm, with plenty of sunbeds and towel service. Make sure you get a refillable cup for your soft drinks, it costs about $19 for the duration of your stay, we stayed for 2 weeks so more than got our money's worth, they have a choice of 100 flavours of soft drinks to choose from, and there's refill stations at either end of the pool and one in the store on the lobby. The food from the pool bar was really nice and can highly recommend. You get early access to the theme parks and volcano bay of you're staying here, I'd say definitely make use of this, especially at volcano bay as it can get quite busy here, get in early and reserve the best sunbeds and have a few laps of the wild rapids (not the lazy river) before it gets too crowded. The hotel is perfectly situated if you don't want to drive whilst away. The theme parks, city walk and volcano bay are a 10 minute walk away, or you can get the water taxi to city walk and the theme parks.

    Aug 22, 2023