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Hotel overview

Loews Sapphire Falls Resort at Universal Orlando™ transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go.  Imagine a picturesque hotel built in the heart of the tropics, where every comfort is included. Loews Sapphire Falls Resort features a beautifully landscaped, resort-style pool with a water slide surrounded by cascading waterfalls, this hotel truly captivates at every turn.

-EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
-FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

-COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
-COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal:  HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal:  *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.


On-site at Universal Orlando®
Orlando International Airport (MCO) : 16 miles

Property information

Year Built: 2016
All rooms non-smoking: 1000
Standard: 917
Suites: 83
Total rooms and suites: 1000


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum self parking fee of $25 (plus tax) and a valet fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Parking Fee: 
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out. 
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected  by the hotel at time of service, at check-in or check-out should a guest choose to valet. 
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. 

Pet Policy Pets Allowed:

Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in.  A maximum of $150 will be charged for stays of three nights or more.  
(Policies, benefits and pricing are subject to change)

*Guests can arrange to bring pets by contacting the Preferred Desk.  The Preferred Desk can be reached by calling 407-503-9280.

No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 14Jul16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 6747 reviews
  • 5.0 star tripadvisor rating
    Two nights and one day in universal

    Hotel was great and high quality through out, food was good in taste and portion size. I recommend to include fast pass at this facility as well as other Lowes hotels, it is a critical tool for improving quality of experience.

    Nov 27, 2023
  • 5.0 star tripadvisor rating
    Wouldn't stay anywhere else in Orlando

    Opted for this hotel via a trip advisor sourced deal, as well as mostly favourable reviews. There are so many hotels in Orlando but as we primarily wanted to combine theme park action alongside some poolside relaxation, this seemed to tick boxes for both. After making the booking about 10 months before our hols, I did check reviews periodically and wished sometimes that I hadn't as some of them were really not great but decided that no Loews hotel would be disappointing..... and this hotel absolutely was not! It was exactly what we were expecting - well located, well appointed, gorgeous sprawling pool with more than enough sunbeds for all, rooms no more or less than they are advertised as being and during our 6 night stay, experienced nothing but prompt, friendly and helpful service throughout. The concierge desk especially who went over an above on a couple of occasions, feedback for which I shared in their own post-stay questionnaire also. Facilities wise the boat shuttle service to City Walk was efficient, but often there were queues so you had to wait for the next one c. 20-25 mins. LOTS of guests from the Adventura hotel used the service as well though which we didn't realise until the penultimate day. The laundry room was a really helpful bonus and for $3 a load + $3 for a dryer meant for the first holiday in ages there was not 2 days' worth of washing to do when we got home! The gym has to be one of the best we've had at any hotel - really big, clean and every bit of kit was functioning. Food and drink wise, we visited the New Dutch Trading almost daily, great to grab a decent coffee and snack before heading out to parks, but when not eating in City Walk, we did so near the Dhrum Club Kantine or on the sunloungers themselves. Expensive yes, but where isn't?! But everything was consistently nice and good quality. The cocktails and wine choices were also good and it made for a nice holiday vibe to sit by the pool until close (11pm) enjoying the music and warmth. We had one meal at the Strong Water Tavern which was ok, there was a bit of drama with someone being ill though so wasn't the best environment that night plus the food took forever - almost an hour, we didn't even get a discount/free drink to compensate so with my daughter preferring poolside food anyway we never went back. We had breakfast only once at the Amatista restaurant which was fine, was being pushed to go for the all-inclusive/eat as much as you like type deal, but managed to get the message across that we just wanted eggs, toast, juice and coffee! On our last day, our flight was pushed back for about the 4th time since we had been in the US but not wanting to pay 50% of the room cost just to use it until 4pm, we checked out on time and made the most of the lovely pool area one last time. With the gym shower facilities, hairdryers and towels in the gym, getting long-haul flight ready in the end really wasn't an inconvenience.

    Nov 26, 2023
  • 5.0 star tripadvisor rating
    Great place to stay!

    We loved this hotel and will be back. The hotel was very clean, pet friendly and all the staff were very nice! This was our third trip to Universal, but the first time staying at this hotel. I loved being able to walk or ride the water taxi to the parks! The pool is AMAZING and the staff is very attentive.

    Nov 26, 2023
  • 4.0 star tripadvisor rating
    4.5 Stars

    It is a beautiful property that is well maintained. The staff is friendly and knowledgeable. The Universal store on property was really good. The restaurant quality and bistro options are good and fairly priced. The beds are okay, but they’re not as good as Portofino or Hard Rock. However, you’re not paying premier prices either…

    Nov 25, 2023
  • 5.0 star tripadvisor rating
    Sapphire Falls Nov 23

    This recent holiday was our second visit as a family to Orlando and a second stay At Sapphire Falls. We chose to stay 4 days at the end of our villa holiday, as it meant no driving, early park admission and all the benefits of city walk for eating. We used the pool and gym too. Sapphire Falls is a luxurious hotel with an affordable price tag. It feels opulent, comfortable and is beautifully decorated. The pool is by far the best of the universal hotels. This holiday was a mixture of thrill rides, fun rides, experiences and relaxation. Volcano Bay feels like a visit to the pacific Islands as well. Something for everyone! I am 55 and have been to Universal 5 times and twice with family. It is not just for families and is fun as a girls/lads break and even walking around the park alone is really safe and enjoyable.

    Nov 23, 2023