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Hotel overview

Loews Sapphire Falls Resort at Universal Orlando™ transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go.  Imagine a picturesque hotel built in the heart of the tropics, where every comfort is included. Loews Sapphire Falls Resort features a beautifully landscaped, resort-style pool with a water slide surrounded by cascading waterfalls, this hotel truly captivates at every turn.

-EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
-FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

-COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
-COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal:  HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal:  *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.


On-site at Universal Orlando®
Orlando International Airport (MCO) : 16 miles

Property information

Year Built: 2016
All rooms non-smoking: 1000
Standard: 917
Suites: 83
Total rooms and suites: 1000


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum Overnight parking fee of $31 plus tax, per room, per day, per vehicle for Valet parking and $40 plus tax, per room, per day, per vehicle for valet parking will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Parking Fee: 
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out. 
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected  by the hotel at time of service, at check-in or check-out should a guest choose to valet. 
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. 

Pet Policy Pets Allowed:

Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in.  A maximum of $150 will be charged for stays of three nights or more.  
(Policies, benefits and pricing are subject to change)

*Guests can arrange to bring pets by contacting the Preferred Desk.  The Preferred Desk can be reached by calling 407-503-9280.

No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 14Jul16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 6829 reviews
  • 1.0 star tripadvisor rating
    I was overcharged for fuji water that we never recieved or used

    RUN don't walk the heck away from this hotel. I have stayed at other Universal Hotels in the past over the years. This one is just completely over priced and you will be overcharged for what it is actually worth. Good luck getting hot water and pressure in the shower. Room was clean there is a plus. The water taxi is nice to go to Universal. Oh and it smells nice in the entrance way! Other than that; Hike to get coffee(starbucks is at another hotel). Cannot order to go food from the restaurant down stairs must dine in. I will say the meal I ordered at the pool and the service was very nice but had extra fees. I received a receipt emailed that was not a total bill upon check out with completely different charges then the final bill two days later. Over-all poor management completely. I would not stay here again.

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Great family hotel

    The hotel is lovely. It is spotless , beds comfortable ( pillow could do with upgrade , they are rather soft ). Boat rides to city walk take the stress out of gate security as you do it before you get on the boat ( way less queues).staff really friendly . Pool kid friendly with a fab slide , and open til 10pm. Nice little take away in lobby selling pizza etc. Parks were busy this time of year but universal app made planning easy . International drive a short Uber trip - only down side it’s not really walkable , but Uber or Lyft easy to arrange . Have done trip previously in non universal hotel and this was easier. However just to be transparent we only did one trip to Disney via Uber, so if your planning more than one trip perhaps another hotel on ID would be more appropriate as no shuttle to Disney from hotel. They do do one to seaworld though. From my expirience if Disney I wished I’d given it a miss and used the money for express passes instead.

    Apr 03, 2024
  • 2.0 star tripadvisor rating
    Not well managed for a family hotel

    Nice enough but not well managed. My biggest complaint is their food service. We drive for hours and got to the hotel at 11 pm. There were only two people at the register and 10 families waiting to register. It took40 min. We got to our room about midnight starving. When we called for room service we were told the wait for food would be over 1 hour and a half. We had to go to sleep without eating because our young kids couldn’t stay away another two hours. The hotel was full and people were up so why didn’t the hotel plan for guests arriving and for people ordering food? For a family hotel it doesn’t seem to be run very well with that audience in mind.

    Mar 29, 2024
  • 5.0 star tripadvisor rating
    Family holiday

    Perfect hotel for a universal trip rooms are nice and clean pool area is nice as qas the drhum club poolside bar. we had a room overlooking the waterfall which was lovely to wake up to. Only downside was food and drink costs but it was expected in a hotel like this

    Mar 25, 2024
  • 5.0 star tripadvisor rating
    “ it’s a vibe”

    I have been here 5 times since September 23’ and every time it amazes me how the staff will remember your name and greet you with enthusiasm and a smile. After talking to many of the staff members they will tell you that this hotel is different than others…. In that the vibe of the hotel is light, friendly, low stress, accommodating, and fun. I could write all day about this hotel, I just enjoyed every visit!! concierge’s desk is top notch.

    Mar 23, 2024