Hotel overview

Loews Sapphire Falls Resort at Universal Orlando™ transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go.  Imagine a picturesque hotel built in the heart of the tropics, where every comfort is included. Loews Sapphire Falls Resort features a beautifully landscaped, resort-style pool with a water slide surrounded by cascading waterfalls, this hotel truly captivates at every turn.

-EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
-FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

-COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
-COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal:  HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal:  *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.


On-site at Universal Orlando®
Orlando International Airport (MCO) : 16 miles

Property information

Year Built: 2016
All rooms non-smoking: 1000
Standard: 917
Suites: 83
Total rooms and suites: 1000

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum self parking fee of $25 (plus tax) and a valet fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Parking Fee: 
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out. 
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected  by the hotel at time of service, at check-in or check-out should a guest choose to valet. 
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. 

Pet Policy Pets Allowed:

Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in.  A maximum of $150 will be charged for stays of three nights or more.  
(Policies, benefits and pricing are subject to change)

*Guests can arrange to bring pets by contacting the Preferred Desk.  The Preferred Desk can be reached by calling 407-503-9280.

No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 14Jul16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 5467 reviews
  • 4.0 star tripadvisor rating
    Nice Caribbean getaway in FL!

    Enjoyed my stays at this hotel, you love the pool, the front desk hotel staff, city walk restaurants (must try Tribute to Freedom). This is a well kept hotel with clean rooms and friendly staff. Please closely review your hotel statements as I have been overcharge for items that I did not purchase.

    May 31, 2020
  • 5.0 star tripadvisor rating
    Perfect Trip

    A perfect stay at Sapphire Falls. Arrival Friendly check in with basic explanation of the site and amenities. Room Large and spacious. Tastefully decorated with great amenities. If I went back I would request a room closer to reception to be able to easily use the coffee shop from the room. Pool area Gorgeous! We never struggled for a sun bed and the waiters/waitresses were always on hand for food and drinks. Bars/restaurants on site There are a couple of very nice bars & restaurants on site. All are quite pricey, you definitely pay theme park pricing at a theme park hotel, but we knew that when we booked. Pool bar staff super friendly & great bartenders. Location Water shuttle was fantastic! A quick and easy way to get to & from the parks. A few queues during peak hours but they always moved quickly. We walked to Volcano Bay from Sapphire Falls, quick easy walk that took about 5-10 mins. Overall A fabulous resort, I would highly recommend and return there for a visit myself.

    May 23, 2020
  • 5.0 star tripadvisor rating
    Fabulous Family Holiday

    We stayed at the Lowes Sapphire Falls in February half term as a family of 5. We booked a family room which had 2 double beds (we booked as a 5, however the room didn't actually have beds for 5 - only 4 luckily our 3 year old is only small and shared a bed with us) the hotel was great, free transportation via boat to the city walk running every 10-15 minutes and an easy walk to the waterpark. The hotel pool was large with plenty of sun loungers. There is sand on onside with free sand toys for children to play with. Every afternoon there were games taking place for children, and the pool had a small waterslide & a large hot tub. The safety of everyone is paramount and the life guards did an incredible job keeping everyone safe! The pool stayed open until really late and these guys just kept doing an amazing job patrolling the pool even when it was quiet. The hotel provides free life jackets for kids too. Food wise we found the breakfast amazing but unfortunately very expensive for a family of 5, we visited twice and loved it but the cost meant it was reserved for a special treat, it is disappointing that you can't book breakfast to be included with your stay. We ate at the coffee shop most mornings where you can get breakfast cereals and pastries (we spent about $8 per person on a morning). The evening food offering was a bit lacking so most nights we went to city walk. We had an amazing stay, the hotel was clean, welcoming, and offered good value for money.

    Apr 12, 2020
  • 5.0 star tripadvisor rating
    Stunning Resort

    We just got back from our trip to Orlando and we stayed at Sapphire Falls for 4 nights before the major outbreak...This Resort is very clean,huge and I like the smell around the hotel ..It makes you relax...Their amenities are unbelievable especially the huge pool and lots of chairs and towels for everyone...They only have one jacuzzi,they should have at least 2 or more...Anyways I love the Carribean theme of their resort,staffs are very friendly and waitresses/waiter are very attentive...Great service...Our first room was on the 8th floor overlooking at the theme park but it’s noisy as it’s too close in the road,so we move to 5th floor overlooking by the pool which is more comfortable for us...They accommodate us right away...A little bit pricey but overall worth it...Great restaurant inside the hotels too and souvenirs store...We love the shuttle taxi by the water to take you to the theme parks...Definitely go back...

    Mar 22, 2020
  • 5.0 star tripadvisor rating
    We loved our stay!

    We arrived late (around 1:00 a.m.) but our reception was very friendly and informative. Our room was clean and we had plenty of towels! (I hate asking for extra towels and wash clothes!). We did not use the pool but we visited the Strong Water Tavern, the New Dutch Trading Co., and the gift shop. One morning, we ordered room service. It was pricey but it was worth it. The service was excellent and very friendly. We purchased park tickets at the hotel. The employees were very informative. We used the water taxi to travel to the parks. Our experience was flawless.

    Mar 15, 2020