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Hotel overview

Loews Sapphire Falls Resort at Universal Orlando™ transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go.  Imagine a picturesque hotel built in the heart of the tropics, where every comfort is included. Loews Sapphire Falls Resort features a beautifully landscaped, resort-style pool with a water slide surrounded by cascading waterfalls, this hotel truly captivates at every turn.

-EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
-FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

-COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
-COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal:  HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal:  *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.


On-site at Universal Orlando®
Orlando International Airport (MCO) : 16 miles

Property information

Year Built: 2016
All rooms non-smoking: 1000
Standard: 917
Suites: 83
Total rooms and suites: 1000


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum self parking fee of $25 (plus tax) and a valet fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Parking Fee: 
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out. 
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected  by the hotel at time of service, at check-in or check-out should a guest choose to valet. 
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. 

Pet Policy Pets Allowed:

Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in.  A maximum of $150 will be charged for stays of three nights or more.  
(Policies, benefits and pricing are subject to change)

*Guests can arrange to bring pets by contacting the Preferred Desk.  The Preferred Desk can be reached by calling 407-503-9280.

No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 14Jul16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 5518 reviews
  • 5.0 star tripadvisor rating
    Ideal Stay for Young Adults and Families

    Loews Sapphire Falls at Universal Orlando is my overall favorite. I am in my late 20's and, for disclosure, my wife does work the Universal Orlando company. As a local resident, whenever we want to do a staycation with our friends, we almost always stay here at Sapphire Falls. As soon as you walk into the lobby, the aroma of relaxation whiffs through the air. The color scheme is very beachy, but classy. The rooms are pretty spacious, but the beds and pillows are amazing. Definitely feel like you're truly on vacation once you lay down. As far the hotel itself, we love hanging out by the pool side. It's a huge pool with servers walking around taking orders so you never have to leave. Free towels and chair covers also are an added bonus. When it's a hot Florida summer day, it's a great place to cool off (you can even take a ride down the water slide). When the kids are in bed, or if you're wanting a cool spot to hang out with friends the Strong Water Tavern is a fantastic spot to hang out, listen to music and try something new as you choose from what feels like hundreds of different rums available. As far as the on-sight restaurant goes, we've only eaten there for breakfast, however it was absolutely delicious. I know Universal has a world of options when it comes to places to eat, but you certainly won't be disappointed stopping here for at least one meal. Overall we've had a flawless experience every-time we've stayed. Again, I highly recommend for young adults and even some families.

    Jan 17, 2021
  • 5.0 star tripadvisor rating
    Great hotel with easy access to the parks

    You can either take the water shuttle to the parks or you can walk along a path that will take you there. Rooms were clean and comfortable, great views, and customer service was great. You can eat on property, but we had all our meals at CityWalk. I not only would stay here again, but can't wait to!

    Dec 29, 2020
  • 4.0 star tripadvisor rating
    No microwaves in standard rooms! Has a mini fridge.

    Overall value for the price & amenities got 4 stars from me. It’s a large resort with 2,200 rooms. There are several hotels that cost $100-200 less than what we paid within a 1-2 mile radius for a 3-night stay but we wanted to experience theme park resort life at least once. Pros: *shuttle service included to-from Universal, available every ~15 min *can enter Islands of Adventure 1 hr before that park opens *very comfy beds and pillows *lazy river is well made & has life guard supervision; the pool areas were the biggest attraction for us *Inside hotel: Starbucks, hotel diner has large variety of food to please everyone, Universal store (same pricing as what you’d find in the theme park) *Has a decent FL resident discount rate for all room types Cons: -No microwave in standard rooms...management informed me that’s only for the suites (upgrade costs $15 - $50 more/night!). In my humble opinion, I shouldn’t have to upgrade/increase cost to warm up leftovers...especially since we spent more time out of the room than in it. We’ll likely think twice about returning to this resort because of this 1 thing the next time we’re in Orlando (~3-4 wks from now!). We could buy a microwave for the difference in price between the room we stayed in and an upgrade to one of the suites. -Don’t expect daily room cleanings/housekeeping at all during your stay here due to COVID. You have to make your own bed/change sheets yourself & put your trash outside the door. -Parking is an additional charge (at the time we went it was $18 + tax/night) on top of already higher resort price. I guess this is to cover shuttle costs & to maximize profits.

    Nov 08, 2020
  • 5.0 star tripadvisor rating
    Still Great!

    We have stayed at this resort multiple times now and it has not let us down. The changes due to covid-19 did not hinder our experience any more than they do at home or anywhere else. Check-in was fast and easy and the staff was friendly. The room was very nice and comfortable and clean. Housekeeping is not servicing the rooms so if you need towels or anything else you just text them and they will deliver what you need and take your garbage away. No all the food venues were open but several were and so was the store and the Starbucks. The boat to City Walk is always nice and was still running. I tried to book again but the resort is temporarily re closed so we ended up at the Endless Summer resort for our second stay which is nice as well but not at the same standard as Sapphire Falls.

    Oct 30, 2020
  • 4.0 star tripadvisor rating
    Stayed at the Sapphire falls for the second time

    Love this hotel and hoping to go again in March 2021 for 10 nights for our daughters 21st birthday if all is well. Hoping to get the same two rooms! Very clean great service friendly staff. Love the boat to the park x

    Oct 06, 2020