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Hotel overview

Loews Sapphire Falls Resort at Universal Orlando™ transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go.  Imagine a picturesque hotel built in the heart of the tropics, where every comfort is included. Loews Sapphire Falls Resort features a beautifully landscaped, resort-style pool with a water slide surrounded by cascading waterfalls, this hotel truly captivates at every turn.

EXCLUSIVE THEME PARK BENEFITS:
-EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
-FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

OTHER EXCITING BENEFITS:
-RESORT-WIDE CHARGING PRIVILEGES with your room key.
-COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
-COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal:  HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal:  *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.

Location

On-site at Universal Orlando®
Orlando International Airport (MCO) : 16 miles

Property information

Year Built: 2016
All rooms non-smoking: 1000
Standard: 917
Suites: 83
Total rooms and suites: 1000

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum self parking fee of $25 (plus tax) and a valet fee of $32 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Parking Fee: 
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out. 
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected  by the hotel at time of service, at check-in or check-out should a guest choose to valet. 
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. 
 

Pet Policy Pets Allowed:

Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in.  A maximum of $150 will be charged for stays of three nights or more.  
(Policies, benefits and pricing are subject to change)

*Guests can arrange to bring pets by contacting the Preferred Desk.  The Preferred Desk can be reached by calling 407-503-9280.

No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 14Jul16 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 6239 reviews
  • 2.0 star tripadvisor rating
    Management Ignorance

    Around 11:45 pm, as we tried to settle in for the night, we realized the beds did not have fitted sheets; only a loose/top sheet as “the bottom”. It was not tucked or secured under the mattress. The mattress pad was exposed. We could not sleep on a mattress pad or a loose sheet that would bunch/bulk throughout the night. One of our children has ADHD with severe sensory issues. There was no way he could/would sleep without a secured, smooth surface underneath him. When I went to the front desk about it, the manager immediately responded with an ignorant and offensive, condescending demeanor. He stated how shocked he was I was asking for such a “luxury” because, apparently, the past 2 hotel companies he worked for didn’t offer fitted sheets either and I was the first guest to ask for such a thing. In fact, he said I should’ve made that “amenity” known ahead of time so they would have adequate time to prepare the room. That was simple absurdity. We are a retired military family with over 20+ years as active duty and, in all of our travels, we never had to request fitted sheets ahead of time. He proceeded to quote me his professional credentials and, because he’s a “solution-based” (his words) person, the only way to resolve this was for me to purchase a set of sheets for our beds. He did, however, graciously offer to call various retail stores in the area to see if they were still open for me to drive to. After approximately 10 minutes, he supposedly called other Universal resorts to see if they had fitted sheets he could borrow for us. They didn’t. He returned with, again, saying we could purchase the items for the hotel since we wanted them so badly. I tried to educate him him on ADHD & what sensory issues are. I tried to plea how important these fitted sheets were to us. I tried to strum his heart strings…nothing worked. He was too focused on upping his score card of self-righteousness. We eventually asked what the structure of his personal bed was; he revealed he sleeps with a fitted sheet covering the mattress. Even that revelation didn’t even cause him to pause his game of superiority. The housekeeping director saved the day and the moment. Her solution was the only reason we ended up keeping our reservations at this place.

    Aug 10, 2022
  • 5.0 star tripadvisor rating
    ABSOLUTELY THE BEST, I MEAN THE VERY VERY BEST MANAGERS

    I had the pleasure of communicating with two seperate managers that WENT ABOVE AND BEYOND FOR MY FAMILY! On Saturday August 6th and Sunday August 7th I needed and received so much help and support from the manager Andy who spent over 30min on the phone with me and then the manager Bob helped me Sunday! These are two WONDERFUL, GREAT, AND CARING MEN whom I can clearly state there is no way any other hotel will ever ever exceed the kindness they shared with my daughter and me. Great great job Andy and Bob. I will never forget the kindness you showed me!

    Aug 09, 2022
  • 4.0 star tripadvisor rating
    Magic trip

    A combination of great transportation between airport, hotel and parks made this vacation so much more enjoyable! The convenient location of the of the hotel to the park entrances was a plus that we enjoyed more this time compared to a couple other trips where we had to "worry" about commuting back and forth. The fact that the rooms are cleaned every day is much appreciated since many other hotels don´t do so allegedly because of the pandemic. The fact that park tickets were sold at the hotel was also so convenient for us. We are happy to have changed our reservation to this hotel.

    Aug 09, 2022
  • 5.0 star tripadvisor rating
    Great home base

    We had great joy from our stay at the resort. It served a perfect based as it perfectly catered to all our needs. The water taxi provided quick and easy access to the parks. The laundry room made it easy for us to get fresh cleaned clothes throughout our stay. The self park garage was convenient and moderately priced. The kids LOVED the pool. And I felt safe as the lifeguards were constantly on the watch. The adults in our party at the restaurant one evening and had a lovely dinner with good drinks. We used the convenience store as well a couple of times. If I had to knit pick my only complaint is that we didn’t get toiletries replaced for 3 days but that was quickly fixed with a call to the reception. Would gladly return again in the future.

    Aug 08, 2022
  • 5.0 star tripadvisor rating
    Summer vacation

    Great time. Brown away by the parks. Food not the best. Very hot in August Definitely would go back and do it again. Can’t wait to come back. Very easy to get around. Took the water taxis back and forth a few times a day. Real easy.

    Aug 07, 2022