Hotel overview

Enjoy the beauty, charm and romance of an escape inspired by the famed seaside village of Portofino, Italy. Here, perfectly appointed rooms and suites welcome you home each day. Tasty outdoor cafes and a serene harbor invite you to explore the colorful piazza. A short stroll from the harbor, three amazing pools offer every level of relaxation. An soothing spa promises blissful renewal. Every day and night, stylish lounges let you unwind and incredible restaurants treat you with deliciously delightful culinary tours of Italy. This is truly la dolce vita—the sweet life. Plus, hotel guests receive exclusive theme park benefits including:


SKIP THE REGULAR LINES with FREE† Universal Express Unlimited™ ride access for most popular attractions in Universal Studios Florida™ and Universal’s Islands of Adventure™, including your favorites in both lands of The Wizarding World of Harry Potter™. That’s a value of $129.99 per person, per day!** (Valid theme park admission required. Not valid at Universal’s Volcano Bay™).
EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).

FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

- COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
- COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.
- PRIORITY SEATING at many restaurants throughout Universal.

The Wizarding World of Harry Potter™ Legal: HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)
Early Park Admission Legal: *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.
Universal Express Unlimited™ Legal: †Based on average price of a 2-Park Universal Express Unlimited™ pass ranging between $99.99 and $169.99. **Not valid for guests staying at Universal’s Cabana Bay Beach Resort, Loews Sapphire Falls Resort, and Universal’s Aventura Hotel or for Universal’s Volcano Bay. Valid for the number of guests staying in the room for the length of hotel stay. Additional restrictions may apply.
Hotel & Universal Orlando Resort™ Legal: Portofino Bay Hotel TM & © 2018 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.


Universal Orlando; Resort On-Site
Daytona Beach, FL, USA - Daytona Beach Internation : 60 miles
Orlando, FL, USA - Orlando International Airport ( : 15 miles
Orlando, FL, USA - Sanford Central Florida Regiona : 30 miles
Tampa, FL, USA - Tampa International (TPA)

Property information

Year Built: 1999
Last Renovation: 2005
Accessible rooms: 21
All rooms non-smoking: 750
Floors: 6
Suites: 45
Total rooms and suites: 750

Save up to 40%

Plus, Early Park Admission and earn 5,000 Rapid Rewards points per member or save $150 per vacation package. Book a flight + hotel package of $500 or more and save $150 when you use promo code 150OCT20 at time of booking. Save $20 compared to front gate price when you add a 3-day or longer Universal Orlando Ticket to your vacation package. Early Park Admission to The Wizarding World of Harry Potter™, one hour before the theme park opens (purchase of a valid theme park admission required). Hotel savings depending on date of travel. Book by 10/26/20 by 6:00 p.m. CT. Like this deal, but want more flexibility? Look for the Search More Options link to change your length of stay.

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum self- parking fee of $27 (plus tax) and a valet fee of $36 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information -Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed
No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 20Feb15 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 7118 reviews
  • 5.0 star tripadvisor rating
    Two day trip to Universal Parks.

    Hotel was great from check in to check out. Also the added benefits associated with staying here made it a great deal. Boat ride to parks, fast pass for two days and a really nice pool with food and drinks served poolside after a brutally hot day at the park. Rooms very clean and spacious. Will definitely stay here again.

    Aug 30, 2020
  • 1.0 star tripadvisor rating
    Watch out

    I cancled my trip a month ago and still no refund. They told me 4-6 weeks. I just looked again at my old reservation and noticed a refund button. Not cool. Now another 2-3 weeks. They took my money with in a few minutes and it takes this long to be refunded not cool..... I wonder if they were going to keep it all together. People are out of work and this is how you repay familys. Not sure if I will ever want to come back. Not honest...... 🤬🤬🤬🤬🤬🤬🤬

    Aug 22, 2020
  • 5.0 star tripadvisor rating
    Beautiful and relaxing

    Beautiful and relaxing, am I in Italy? The Portofino hotel is my absolute favorite on-site hotel. Here's why: -Theme: The theme of the hotel is spectacular. The model of the portofino is a 1 by 1 replica of the actual Portofino, Italy. When you first walk into the hotel it has a beautiful mural on of the ceiling of the lobby. This may be weird also but it has a better smell than other hotels. -Rooms: The rooms are always clean and nicely decorated. The beds are very comfortable. -Less Kids: I don't typically see a lot of kids in this hotel, which is nice for when my boyfriend and I want a relaxing trip together. -Shops: They have wonderful shops out and around the bay. My favorite lunch spot is Sal's and there is nothing like going to Mama Delia's for dinner. They have men singing and playing music as you eat. The price for the hotel is high compared to other hotels on-site, but you truly get what you pay for here. The staff is wonderful and we always have a great time at the Portofino.

    Aug 21, 2020
  • 5.0 star tripadvisor rating
    Full Refund--no hassle!

    We had hoped to take a Caribbean cruise for my son's 18th birthday and high school graduation. When it was clear that wasn't an option, we booked Portofino Bay as a back-up booking in May and one in August, hedging our bets. We got an email stating that the parks and hotels would be closed through the end of May and that we were being issued a full, immediate refund without any action on our part. So much easier than the 2+ months we waited for a refund on our cruise (finally had to escalate to credit card company to get our money back). The hotels and parks are now open for business, but my 18 year just had surgery and didn't feel wearing a mask in the park in August's heat was the best choice for him. I called Loews and had no trouble canceling and got a refund within 10 days. We were at Portofino last summer after the loss of my MIL. The staff went above and beyond to make my son's birthday special. It was just what he needed...a little happy distraction. We'll definitely return in the future. Thanks for making refunds easy in a pandemic.

    Jun 26, 2020
  • 1.0 star tripadvisor rating
    Terrible customer service

    I called in early April because the remainder of my payment was due. A nice lady convinced me to pay & assured me that I could get a full refund if the parks, hotels, etc.. remained closed. I called over a MONTH ago & still no refund!! I have called three times now. Still nothing! I will definitely consider a Disney hotel the next time. My neighbor received a refund on a a Disney hotel within 48 hours of calling. There is no excuse for this!

    May 18, 2020