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Hotel overview

Enjoy the beauty, charm and romance of an escape inspired by the famed seaside village of Portofino, Italy. Here, perfectly appointed rooms and suites welcome you home each day. Tasty outdoor cafes and a serene harbor invite you to explore the colorful piazza. A short stroll from the harbor, three amazing pools offer every level of relaxation. An soothing spa promises blissful renewal. Every day and night, stylish lounges let you unwind and incredible restaurants treat you with deliciously delightful culinary tours of Italy. This is truly la dolce vita—the sweet life. Plus, hotel guests receive exclusive theme park benefits including:

EXCLUSIVE THEME PARK BENEFITS:

SKIP THE REGULAR LINES with FREE† Universal Express Unlimited™ ride access for most popular attractions in Universal Studios Florida™ and Universal’s Islands of Adventure™, including your favorites in both lands of The Wizarding World of Harry Potter™. That’s a value of $129.99 per person, per day!** (Valid theme park admission required. Not valid at Universal’s Volcano Bay™).
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EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).

FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.

OTHER EXCITING BENEFITS:
- RESORT-WIDE CHARGING PRIVILEGES with your room key.
- COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
- COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.
- PRIORITY SEATING at many restaurants throughout Universal.

The Wizarding World of Harry Potter™ Legal: HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)
Early Park Admission Legal: *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.
Universal Express Unlimited™ Legal: †Based on average price of a 2-Park Universal Express Unlimited™ pass ranging between $99.99 and $169.99. **Not valid for guests staying at Universal’s Cabana Bay Beach Resort, Loews Sapphire Falls Resort, and Universal’s Aventura Hotel or for Universal’s Volcano Bay. Valid for the number of guests staying in the room for the length of hotel stay. Additional restrictions may apply.
Hotel & Universal Orlando Resort™ Legal: Portofino Bay Hotel TM & © 2018 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.

Location

Universal Orlando; Resort On-Site
Daytona Beach, FL, USA - Daytona Beach Internation : 60 miles
Orlando, FL, USA - Orlando International Airport ( : 15 miles
Orlando, FL, USA - Sanford Central Florida Regiona : 30 miles
Tampa, FL, USA - Tampa International (TPA)

Property information

Year Built: 1999
Last Renovation: 2005
Accessible rooms: 21
All rooms non-smoking: 750
Floors: 6
Suites: 45
Total rooms and suites: 750

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum self- parking fee of $27 (plus tax) and a valet fee of $36 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information -Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Allowed
No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 20Feb15 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 7175 reviews
  • 1.0 star tripadvisor rating
    Bad experience

    Family vacation for the end of the year 2020 became a horrible experience. This is to advice you before you go. During the 4 days there was not cleaning room services, all the trash was getting accumulate on the floor next to a full garbage can, called for a cleaning request and no one show up, even the kids complain about it, no to talk about the towels, no change on the towels, or anything in the room. Hiding after the Covid-19 situation the hotel is not given any services at all to the room. We choose this hotel for previous experience, but this time was a complete turnaround. Another advice: The club level lounge, was horrible, bad services from the employees, asking for your room number all the time every day like we are from another planet or you were there stilling food? I felt discrimination at the Portofino Bay Hotel club level lounge. The food was cold and low quality, it is not worth it to pay extra money for the club level, when they had change from good to bad service and a bad experience. Another advice: Be careful in reference to the self-parking charge. When you are leaving the hotel and check out your car from the parking garage do not pay with your credit card, use your room key to get authorization to leave the parking garage. No one explain this to me and I have been charged twice for the same number of days for the self-parking at the Portofino Bay hotel. I spoke with the front desk manager and as of today 9 days after checking out I have not received my refund back to my credit card. I just called today, and they said it will take several weeks to complete process and return back to my account. Here I'm an annual passholder, with many stays in this Portofino Hotel, with a bad experience and a point of no return to this 1 Star Portofino Bay Hotel. For a better experience at Orlando Universal, I recommend the Hard Rock Hotel. They offer the same fast pass to the rides and a convenient boat ride to the Parks.

    Jan 11, 2021
  • 3.0 star tripadvisor rating
    Average at best...

    Being our first trip to Universal Studios we really didn't know what to expect with this property, but on paper it looked fantastic and we were super excited to check it out for our 3 night stay. We arrived to check in after 1 am and luckily there was no one in line and we thought it would be easy to check in. It was not. It took the girl over 3o minutes to check us in because she kept messing up our room keys and really didn't know what she was doing. During this time I asked her about the ticket kiosk as I wanted to pick up my tickets and she had no clue what I was talking about so that was frustrating as well. Finally we were off to our room around 1:30 and when we got to the room I noticed that two of our keys had the names misspelled so I ventured back to the front desk to have it corrected. Now there is a line of 2 people and I waited nearly 30 minutes to get back to her. As soon as I did, my wife called because she was giving our small children a shower in hopes of putting them to bed, but they were historical because there was a huge cockroach in the shower. Needless to say my wife and children swore they wouldn't sleep in that room so we changed rooms and an hour and a half after we arrived we were moving our bags to the second room. The second room was the same as the first minus the unwanted roommate. The rooms are very simple and outdated. Not what I would expect from a room that runs between $300-600 a night and supposedly the nicest resort at Universal Studios. The room seems like it should have been around $200 a night. During our stay we ate at two of the restaurants that were available. Sal's Pizza was a good choice after the parks for a late night pizza. We also ate, or should I say tried to eat at Del Porto and that was beyond awful and overpriced. I would avoid at all costs. The only benefits I could see to staying here and I think that the management knows it is that you get daily Express Passes for the parks that prevent you from waiting in long lines. Had it not been for the passes, I would have checked out after the 2 hours of time that was wasted checking in. I would also point out that checking out was as difficult as checking in. We checked out of the room at 8 am and headed to the park. We left our bags with the bell desk. I realized I forgot my magic bands for Disney in the safe and asked if they could put them with my stored bags. I was told that they could not, but security will take care of them and bring them to me when I was ready to leave. > Fast forward to when we made it back, I let the bell desk know I needed to get my bands from security and it took 4 calls and 45 minutes to get them from security. Meanwhile, the car I had ordered had to wait on the clock for them causing me additional expenses as well. Not sure why it took so long, but it was very frustrating as well. We really wanted to like this property and are planning another trip for next month, but we definitely won't be staying at a Loews this go around...

    Jan 09, 2021
  • 5.0 star tripadvisor rating
    A Must Stay

    I can never say enough great things about this hotel!!!! I get excited every time we visit!! Our family always feel so welcomed when we stay :). Even during these Covid times I enjoyed every second. We always stay club level just for the snacks and drinks, but right now it's a little different. It's beautiful here and gives a nice Italian feel

    Jan 07, 2021
  • 3.0 star tripadvisor rating
    Not hot shower

    For what we paid, you'd expect at minimum a hot shower. We called to let the front desk know our shower only reached luke warm. They said engineering would be sent to look at it. Did not appear to have been looked at. Nor was it fixed. Nor were we offered another room. Very dissapointing.

    Jan 07, 2021
  • 2.0 star tripadvisor rating
    All Around Poor Service

    We just stayed at the Lowes Portofino Hotel in Orlando, Florida. We did not receive the standard of service that one would expect from a Lowes hotel. There was no line at check-in yet the process was so slow it took over an hour to get checked in, even after checking in online. We had five people in the room yet were only provided 4 bath towels. Extra towels had to be requested TWICE before we received them. Only two coffee pods were provided and when more were requested we were told there were not any available in the hotel. Walking down the hallway, we saw trays of coffee pods on the housekeeping cart! Service at the hotel restaurants was extremely slow. We waited over 60 minutes for pizzas and salads the first night and the next morning we were served COLD breakfast after waiting 90 minutes. We stayed here for the convenience of the fast passes, but we will simply upgrade our passes and stay at a Marriott where they provide much better service and readily grant late check out! I definitely would not recommended this hotel to anyone and would not stay here again.

    Jan 05, 2021