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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking Fee:
A minimum self-parking fee of $14 per room, per day, per vehicle will be charged and collected by the hotel for overnight hotel guests, at check-in or check-out.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Ratings & reviews
TripAdvisor traveler rating
1983 reviews
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Oct 02, 2024Fabulous receptionist made our stay
I rarely write a hotel review as I had to deal with complaints for a living before retirement from Hilton management. This one however, is a pleasure to write. Overall the hotel did not disappoint, from the cafe team the fabulous lady chef who made me the most delicious gluten free chicken sandwich meal and the waitress who was amazed by my toaster bags to the housekeeping team who left the suite spotless. Without doubt the star of the show was Stephanie on reception who checked my family in. There was a problem with my prior email to the hotel which I had sent due to medical needs and also arrangements for my 6 month old grandson. She not only rectified the issues but went over and above for us and it meant our holiday really was special due to her attention to detail. She is an outstanding member of staff and my family will definitely return to the hotel. Last but not least every coach driver running the shuttle buses were pleasant and welcoming. Absolutely loved staying here.
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Oct 01, 2024
A great stay, good location and a clean basic resort.
Check-in Experience: Upon arrival, check-in was seamless and efficient. However, I was disappointed to find that parking came with an additional charge—an inconvenience I reluctantly accepted. That said, this is really my only significant complaint. Room: The room itself was quite basic but exceptionally clean. While housekeeping did miss our scheduled 7-day bed linen change, they were otherwise thorough and attentive. I have no complaints regarding the cleanliness or upkeep of the space. Pool Area: The pool area, especially in the evenings, was a highlight of our stay. The pool was maintained at a comfortable temperature and was spacious enough to accommodate plenty of guests. We never had an issue finding a sun lounger, and the late-night swims after a day at the parks were a real treat. Location: The location was ideal—much better than I initially expected. Though I was concerned we might be too far up International Drive, it turned out to be quite convenient, particularly with its proximity to I-4. Complimentary Shuttles: The complimentary shuttle service was outstanding. We never waited more than five minutes, and it was a great convenience to leave the car behind, especially if we wanted to enjoy a drink while out. Dining: I approached the on-site food court with low expectations but was pleasantly surprised by the quality. In fact, the meals here were better than some of the ones we had along International Drive. Overall In summary, I would definitely stay here again and recommend it as a no-frills, basic resort. It’s not a luxury destination, but it is clean, well-maintained, and staffed by friendly professionals. A solid, reliable accommodation option.
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Sep 30, 2024
A great base for your Orlando holiday.
The hotel is clean, rooms are modern and comfortable and the staff are friendly. The convenience of the shuttle buses to and from the parks is great. I usually spend more to stay at a 4 or 5 star hotel but having stayed here I would gladly stay again. We were at the hotel out of peak, it was busy but not over crowded, plenty of room around the pool, plenty of places to sit in the hotel and lots of restaurants and gift shops on international drive within comfortable walking distance. If you can upgrade, upgrade to a room facing the lake, the view is gorgeous and the wildlife around the lake is amazing, especially the pelicans. Highly recommend this resort.
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Sep 27, 2024
Another fab stay
Stayed 8th/15 September. This was my second time staying at this hotel. What can I say. The staff are friendly and helpful. The hotel is in a good location for universal. Walgreens. kfc. ihop .gift shops.iride my room was nice and clean with 2 queen beds which were comfy .tv. coffee machine. Fridge.lovely shower plenty of towels .Good view looking out at International drive . volcano bay and universal islands specially at night with the lights on them .Good food and service at the beach break cafe and Starbucks. Pool was lovely with plenty of sunbeds and towels. Lovely view of the lake behind .Good bus service to the parks never at to wait long .had another fab stay at surfside.
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Sep 25, 2024
Awesome Universal Endless Summer
Check in very quick. We're put on the 7th floor. Great views of Colcano Bay and Universal Orlando. Room spotlessly clean. Great bathroom with walk in shower. Beds not brilliant but not terrible. Pool area spotless and sunbeds plentiful. Drinks at the pool bar quite expensive but bar staff friendly. Food in the food court was great quality and value. Cannot wait to return in January